Customer Experience Officer (CXO)
Permata Bank
- Gresik, IndonesiaGresik, East Java (Jawa Timur), IndonesiaGresikEast Java (Jawa Timur)IndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đăng ngày a month ago và hạn chót nộp hồ sơ vào ngày 19 Dec
Nhà tuyển dụng đăng tin 14 hours ago trước
2024-10-21T02:17:46.519652+00:002024-12-19T17:00:00+00:00Miêu Tả Về Công Việc
- Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah
- Menjawab pertanyaan–pertanyaan
- Menangani keluhan nasabah
- Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank
- Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)
- Melakukan seluruh administrasi terkait customer service
- Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.
- Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya
- Memberikan layanan berkualitas secara efisien dan ramah kepada nasabah
- Menjawab pertanyaan–pertanyaan
- Menangani keluhan nasabah
- Memberikan informasi dan membimbing nasabah melalui berbagai prosedur Bank
- Menjaga dan meningkatkan hubungan dengan nasabah dalam pelayanan sehari-hari juga bertanggung jawab untuk melakukan cross-selling (service to sell)
- Melakukan seluruh administrasi terkait customer service
- Bertindak sesuai ketentuan internal dan eksternal yang berlaku dan mengimplementasikan time management yang efektif dan efisien.
- Aktif melakukan cross sell utk produk Bank seperti tabungan, asuransi dan produk lainnya
Trình độ tối thiểu
- Pendidikan minimal S1
- Memiliki pengalaman di Perbankan baik sebagai RM atau CS min. 1 tahun
- Status Single, usia maksimal 27 tahun
- Penampilan rapi
- Memiliki service skill
- Memiliki kemampuan komunikasi yang baik
- Dapat diandalkan, mampu bekerja sendiri maupun dengan tim
- Mampu berbahasa Inggris dan mandari adalah nilai tambah
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Sales and Marketing
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Surabaya - Gresik
- Ngành nghề
- Banking / Mortgage
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.permatabank.com/
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Về Permata Bank
After receiving confirmation from the Financial Services Authority (OJK) on 20 January 2021 as a Buku IV Bank, PermataBank is now confirmed as one of the top 10 banking institutions in Indonesia with core capital of more than IDR 30 trillion, serving nearly 4 million customers in 62 cities in Indonesia.
In 2004, Standard Chartered Bank and PT Astra International Tbk took over PermataBank and began a massive transformation process within the organization. The combined ownership of these major shareholders increased to 89.01% in 2006.
Bangkok Bank Public Limited ("Bangkok Bank") officially became the controlling shareholder of PermataBank on May 2020 after taking over 89.12% of PermataBank's shares from the total number of shares that have been issued and paid up by Standard Chartered Bank and Astra International. Offering innovative banking products and services, PermataBank has 304 branch offices, 2 mobile branches, 942 ATMs with access to more than 100,000 ATMs (VisaPlus, Visa Electron, MasterCard, Alto, ATM Bersama) and millions of ATMs worldwide that are connected to the Visa, Mastercard and Cirrus networks.