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Security Bank

Collector Non Voice  

Security Bank

 
  • Makati, Philippines
    Security Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
  • Toàn thời gianFULL_TIME

Đăng ngày 3 months ago và hạn chót nộp hồ sơ vào ngày 30 Dec

Nhà tuyển dụng đăng tin a day ago trước

2024-09-04T10:21:19.109981+00:002024-12-30T16:00:00+00:00

Miêu Tả Về Công Việc

About the Role

As a Collector (Non Voice), you are responsible for performing collections activities through attending to routers filed in CRM using the bank’s tools and devices and documents all transactions into the collections system. The purpose of this role is to resolve customers’ needs and concerns, collect due amounts and ensure client information in the database is accurate and up to date.

How you'll contribute

• Receive router via CRM, adhere to their needs and concerns, and conduct collections actions according to the collections workflow.

• Review client information using the collections system and other resources provided by the department

• Answer client questions and provide support in resolving complaints, concerns and issues.

• Ensure accurate documentation of all transaction information into the collections system.

• Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.

• Recommend adjustments/reversal on accounts through emails and the collections system to clean up the accounts of clients that have fully settled, or to comply with the process where client has availed, in compliance with the collections process.

Trình độ tối thiểu

What we're looking for

• Bachelor's degree in any program

• Good verbal and written communication skills

• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel

• Multitask-oriented organized, set priorities and meet deadlines and take pride in one’s work.

• Excellent eye for details

• Must have good critical thinking skills and exercise sound judgement

• With 2 years of relevant experience

• Should be ok with 100% onsite

• Should be comfortable with targets

• Should be ok with shifting schedule

• Must have very good communication skills

• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel

Đặc quyền và lợi ích

  • Retirement Benefit PlansRetirement Benefit Plans
  • Single Parent LeaveSingle Parent Leave
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Performance BonusPerformance Bonus
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Often
Địa chỉ văn phòng
Security Bank Centre 6776 Ayala Ave, Legazpi Village
Ngành nghề
Banking / Mortgage
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
https://www.securitybank.com/

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Về Security Bank

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.

For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

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