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WAGMI Solutions

Order Management Specialist  

WAGMI Solutions

  • Mandaluyong, Philippines
    Mandaluyong, Metro Manila, Philippines
    Mandaluyong
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • 700,00 US$ - 800,00 US$ / month
    USD
    700
    800
    700
    MONTH
  • Toàn thời gianFULL_TIME

Đã hết hạn 6 days ago

2024-09-12T16:00:00+00:00
Công việc đã đóng.

Miêu Tả Về Công Việc

● Fluent written and verbal English
● At least 2 years of experience in customer or vendor support roles
● Experience with freight shipping is a plus
● Experience with ecommerce, dropship companies is a plus
● Customer service skills --> prompt & clear communication, courteous & kind
● Attention to detail --> the role requires significant amounts of accurate data entry
● Wear many hats --> ability to switch between tasks and keep a high level of efficiency
● Ability to handle high volume of email & phone communication with vendors
● Great notetaker and thorough follow-up --> must be able to keep track of a lot of open
tasks at one time and not lose track of important details
● Focus on continuous improvement → recommend process improvements to improve the speed, accuracy, and scalability of your tasks

Trình độ tối thiểu

● Place orders with vendors via email and vendors’ online platforms
● Manage and work in general office email inbox, responding to
vendors, handling escalations, recording updates in NetSuite, etc.
● Generate UPS shipping labels and LTL freight BOLs for open POs
● Fulfill orders in NetSuite with proper carrier and tracking information from vendors
● Follow-up on open POs with vendors and carriers to ensure timely shipments and to
notify customers if there are any delays
● Monitor system alerts for errors, following up to identify and correct the error
● Work with customers and vendors to manage all aspects of RMAs
● Manage and respond to general customer inquiries and issues, managed in a HubSpot Support Ticket Queue

Đặc quyền và lợi ích

  • Work from HomeWork from Home

Kỹ năng cần thiết

  • MS Office
  • Information Ordering
  • Customer Service
  • Reading Comprehension
  • Critical Thinking
  • Communication Skills
  • Data Encoding / Data Entry

Tóm tắt công việc

Trình Độ Công Việc
Mới Tốt Nghiệp/ Trình Độ Tập Sự
Ngành Nghề
Customer Service
Yêu cầu học vấn
Tốt nghiệp Cử nhân
Nhà tuyển dụng trả lời hồ sơ
Once in a while
Địa chỉ văn phòng
Mandaluyong, Metro Manila, Philippines
Ngành nghề
Business Process Outsourcing
Vị trí đang tuyển
1 vị trí tuyển dụng mới
Trang web
http://www.wagmisolutions.io

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Về WAGMI Solutions

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States. Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it. Our vision is to build the premier technology and customer focused customer operation in the Philippines.

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