TeleDevelopment Services

TeleDevelopment Services, Inc. TeleDevelopment Services, Inc. or TDS has been in existence in the United States since 1991. TDS assists clients with global contact center solutions through one or more of its four major operating divisions. In 2004, TDS ventured here in Manila, Philippines with the following services: Training • Highly-revered English Skills Training customized and created by the industry trainers; • Telephone-related selling, servicing, and management skills both for Inbound or Outbound call center environment. • Training solutions for all Contact Center-related positions such as Workforce Management, Coaching and Mentoring, and Key Performance Indicators (KPI’s). Agent and Management Recruiting • Recruitment of contact center agent posts to selected few Contact Center and Business Process Outsourcing (BPO) companies. • Placement non-agent posts such as executives, managers, supervisors, quality Assurance specialists, etc. Consulting • Design, development, and implementation of in-house or service agency telephone sales, service and marketing operations. • Auditing of existing telephone based operations to determine where productivity gains and quality improvements can be achieved. Training Services TDS offers a complete line of training solutions for Agents and Supervisors of inbound and outbound centers, in both Telesales and Customer Service skills. Our training products are flexible to use and are designed in a modular format complete with a scripted Leaders Guide, Participant Workbook and Visuals. TDS training solutions can be used either as a comprehensive new hire-training program, or for ongoing reinforcement training. Our training has been designed and developed by trainers with real-world call center management experience that delivers a very practical approach to our training. Each module includes learning exercises, role-plays as well as a knowledge assessment that will provide a meaningful learning experience for every participant. Agent Foundation Training • English Skills Training • Welcome to the Call Center Industry • American/British/Australian Culture & Geography • Telephone Techniques • Sales Appreciation • Customer Service Skills Supervisor Training • Leadership • Communication • Coaching & Mentoring • Key Performance Indicators • Quality Assurance Position-Specific Training • Workforce Management • Quality Assurance • Training-The-Trainer • HR Recruitment