Salesforce Administrator | Hybrid  

As a Salesforce Administrator, you will play a crucial role in managing user accounts, configuring and customizing Salesforce, handling user support tickets, and facilitating user training. You’ll be responsible for implementing changes, optimizing workflows, and ensuring a seamless user experience within the Salesforce ecosystem.

Duties and Responsibilities:

User Management:

• Create, modify, and deactivate user accounts as per organizational needs.
• Define roles, profiles, and permissions to control user access.
• Manage public groups for efficient collaboration.

User Support:

• Address user queries and support tickets promptly, resolving issues related to errors, functionalities, or report generation.
• Provide guidance and assistance to users on Salesforce features and functionalities.

Salesforce Configuration:

• Customize Salesforce modules including Case, Email, and Onboarding objects.
• Configure and maintain flows, fields, page layouts, record types, and custom settings.
• Develop dashboards and reports to meet specific business requirements.

Process Mapping and Flow Orchestration:

• Translate process maps into effective Salesforce flows for streamlined operations.
• Utilize flow orchestration techniques to optimize workflows and automate processes.

User Training and Documentation:

• Conduct user training sessions to ensure proper utilization of Salesforce functionalities.
• Develop and maintain Knowledge Base (KB) articles and training materials for users.
• Create help articles and documentation on Salesforce usage.

Minimum Qualifications

• Proven experience as a Salesforce Administrator or similar role.
• Proficiency in Salesforce configuration, including flows, fields, page layouts, and reports.
• Strong understanding of user management, roles, profiles, and permissions.
• Ability to translate business processes into Salesforce workflows.
• Excellent communication and training skills.
• Certification(s) in Salesforce Administration is a plus.
• Familiarity with CRM/SaaS principles and best practices.
• Capacity to analyze and improve existing processes through Salesforce customization.
• Detail-oriented with a focus on delivering high-quality solutions.