Frontend Business Analyst  

1. Project Initiation

a. Develops understanding of customer needs and applies it in researching potential solutions.

b. Participates in clarification, rationalization and documentation of project requests.

c. Participates in preparation of the Business Case, User Experience Flows, User Interface Prototype, Justification, RFI, RFP, Package Selection Recommendation and other project initiation documents.

2. Application Development

a. Analyzes and documents relevant business processes.

b. Conducts interviews with customers to define functional requirements.

c. Serves as intermediary between technical and non-technical teams to ensure items are developed to meet business needs.

d. Leads and/or participates during detailed design and/or configuration.

e. Participates in the software selection process, where applicable.

f. Participates in Integration Testing, including development of test plans, test cases and scenarios and documentation of results.

g. Facilitates and/or Conducts User Acceptance Testing.

h. Assists in the preparation of end user documentation, training materials, curriculum and schedule.

i. Conducts training classes, including train-the trainer, one-on-one and classroom style training.

j. Provides first line post implementation support to users regarding functional issues.

k. Participates in change management activities.

3. Application Support

a. Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions and implementing system resolutions, including workarounds when needed.

b. Participates in functional analysis for production support activities.

c. Applies department change control policies & procedures.

d. Coordinates with other IT departments on integrated system support.

4. Administration

a. Communicates plans, status and issues to management on a regular basis.

b. Adheres to department standards, policies, procedures and industry best practices.

5. Departmental Responsibilities

a. Self-driven with ability to adapt quickly to a constantly changing environment.

b. Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.

c. Comfortable presenting in front of large groups and to Executive Management.

d. Proactively seeks and escalates areas of improvement that can help drive cost savings and other efficiencies for the client.

• Strong experience with Media Asset Management (MAM) platforms, workflows, and use cases.
• Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban.
• Strong ability to translate business needs into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Applies design-thinking and follows user-oriented approach to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics
• Makes design and user-experience decisions related to core, and new, functions and features
• Strong analytical skills, including translation of user experience / user interface designs into actionable user stories.
• Strong communication skills, including creation of project documentation, presentation materials, and presenting to business and technical audiences.
• Gains understanding of customers’ workflows and how systems are used in support of their workflows.
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
• Supports multiple business divisions in a functional capacity across all project phases.
• Proficient with structured analysis, including process flow definition, and data flow diagramming.
• Participates in integration testing, including development of test plans, test cases, and documentation of results.
• Communicates plans, status and issues to project team and management on a regular basis.
• Self-driven with ability to adapt quickly to a constantly changing environment.
• Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
• Hands-on experience on UX/UI tools such as Invision, Balsamiq, Visio, and Lucidchart is a plus
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
• Adheres to department standards, policies, procedures, and industry best practices.