M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

At Talisik Labs, our focus lies on crafting tools powered by generative AI. In the past year alone, we've developed a suite of groundbreaking AI applications, exemplified by the Unified Salina App. This suite encompasses a chat-with-video app, a chat-with-PDF app, and an AI assistant with memory capabilities. You'll be a key player in building and refining web applications like the V4 application. The V4 application, comprising Media Watch, Shared View, and Ad Watch, operates in harmony to deliver comprehensive media monitoring and analytics solutions, making a global impact. 

As we expand into the global market, We are seeking a Product Manager with a strong foundation in software development to drive the end-to-end lifecycle of our software products. This role requires both strategic product management and hands-on technical skills to bridge the gap between engineering and business teams. The ideal candidate will have experience in software development, a knack for understanding user needs, and the ability to work effectively across technical and non-technical departments to deliver high-quality products.

Key Responsibilities

<ul>
	<li>Product Strategy &amp; Vision: Develop and communicate a clear product strategy, roadmap, and vision that align with business objectives and user requirements.</li>
	<li>Technical Specification &amp; Development: Translate product requirements into detailed technical specifications and work closely with engineering teams to guide development, troubleshooting, and deployment processes.</li>
	<li>Project Management: Manage the entire product lifecycle, from initial concept to release, ensuring project timelines, scope, and quality standards are met.</li>
	<li>Stakeholder Collaboration: Act as the main liaison between engineering, design, and business stakeholders, ensuring alignment and effective communication.</li>
	<li>User-Centric Development: Engage with customers and gather feedback to ensure product features meet user needs, delivering a seamless user experience.</li>
	<li>Data-Driven Insights: Utilize data analysis tools to monitor product performance, identify improvement areas, and guide product enhancements based on customer behavior and industry trends.</li>
	<li>Agile Methodologies: Lead Agile development practices, organize sprints, manage the product backlog, and drive continuous improvements across the development process.</li>
</ul>

Product Manager

Distribution and marketing services company specializing in consumer health and beauty products. Owned by Zuellig Investments Singapore.

Cambert (PILIPINAS), Inc.

The Assistant Product Manager will support the brand manager and management team in developing and managing products. Their responsibilities include:

<ul>
	<li>Marketing and Advertising: Developing and executing marketing and advertising plans.</li>
	<li>Market research: Conducting research to understand customer needs and market trends. Providing competitive analysis by reviewing competitors' products to identify their strengths and weaknesses.</li>
	<li>Product strategy: Developing strategies for product development and marketing based on research and analysis</li>
	<li>Project management: Coordinating projects to ensure products are delivered on time</li>
	<li>Inventory management: Monitoring inventory and working with supply chain to ensure products are available.</li>
	<li>Reporting: Generating reports and analysis on marketing promotions and performance indicators.</li>
	<li>Advertising &amp; Promotions Budgeting: Development and monitoring of advertising and promotion spending.</li>
</ul>

Associate Product Manager

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

You will play a pivotal role in our journey to transform healthcare in the Philippines. Your primary mission will be to ensure unparalleled customer satisfaction and service excellence. This is not just about managing products; it's about leading innovation in a sector that impacts everyone's lives. You will work closely with cross-functional teams to envision, develop, and execute strategies that push the boundaries of what's possible in healthcare technology. 

 

Product Vision and Strategy

<ul>
	<li>Contribute to and help articulate a compelling product vision and strategy that aligns seamlessly with the company's overarching goals.</li>
	<li>Identify market opportunities and consumer needs to guide product development.</li>
	<li>Assist in driving the product roadmap, ensuring it aligns with business objectives and market demands.</li>
</ul>

Cross-Functional Collaboration

<ul>
	<li>Work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure smooth product development and launch.</li>
	<li>Facilitate effective communication and collaboration among team members to achieve product goals.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Oversee aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct thorough market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Stakeholder Communication

<ul>
	<li>Effectively communicate product vision, strategy, and progress to internal and external stakeholders.</li>
	<li>Serve as a point of contact for product-related inquiries from senior leadership, investors, and key partners.</li>
</ul>

Health Tech Startup: Innovating Healthcare with Heart

Welcome to MYCURE, where we're not just a tech startup; we're a team with a heart, dedicated to reshaping the healthcare industry through innovation. Our roots are in Quezon City, Philippines, but we've spread our wings to Silicon Valley, San Francisco, CA, as we explore exciting global opportunities in healthcare.

Our Mission-Driven Culture:

At MYCURE, we're on a mission with meaning. Our culture is all about meaningful, mission-driven work. If you're the kind of person who wants to do something more than just a job, if you're driven by a sense of purpose, then MYCURE is where you belong. We take pride in our high standards and love supporting those who are committed to making healthcare accessible.

Tech Startup with Global Dreams:

We're not just any tech startup; we're a team with big dreams for the global healthcare landscape. We use technology to simplify healthcare data access for everyone, and our innovative solutions are reshaping healthcare worldwide. When you join MYCURE, you're not just joining a startup; you're becoming part of a team that's all about making waves in healthcare.

Opportunities to Flourish:

We believe in growth for everyone. That's why we offer the potential for stock options, so you can ride the wave of our success. At MYCURE, we see you as a key part of our journey, with opportunities to rise and shine as we grow. Your success is our success.

Making Healthcare Data Accessible and Easy:

Our mission is simple yet game-changing: make healthcare data access easy for all. We imagine a world where healthcare information is at your fingertips, giving you the power to manage your health with ease. If you're passionate about making healthcare more accessible and want to be part of a team that's bringing this vision to life, then MYCURE is the place to be.

Join Our Journey:

Are you ready to hop on board our exciting journey at MYCURE? We're looking for individuals with a spark, those who want to innovate and help shape the future of healthcare. If our culture and opportunities excite you, take the plunge and become a cherished member of the MYCURE family.

Disclaimer:
At MYCURE, we believe in diversity and inclusion. We warmly welcome applicants from all backgrounds and walks of life to join us on our mission to transform healthcare.

MYCURE

What You’ll Be Doing: 
As an APM, you’ll work in a hands-on environment where your ideas and execution matter. You’ll have the opportunity to:

<ul>
	<li>Define and Build: Partner with engineering, design, and users to prioritize features, define requirements, and guide the development process.</li>
	<li>Be the Voice of the User: Learn directly from healthcare providers, patients, and administrators to deeply understand their needs and ensure the product meets real-world demands.</li>
	<li>Engage with Customers: Build relationships with users and stakeholders, provide support when needed, and gather insights to ensure the product delivers value.</li>
	<li>Take Ownership: In a small team, you’ll play a critical role in driving features from concept to launch and ensuring their success.</li>
	<li>Support and Develop: Collaborate with the team to address user feedback, troubleshoot issues, and contribute to building a positive customer experience.</li>
	<li>Make Decisions with Data: Use customer insights, metrics, and research to evaluate product performance and identify areas for improvement.</li>
	<li>Learn by Doing: Without layers of experienced leadership above you, you’ll learn the art of product management hands-on, growing into a leader who can own entire initiatives.</li>
</ul>

What You’ll Need to Succeed:

<ul>
	<li>A positive attitude with a knack for taking initiative, even when the path isn’t clear.</li>
	<li>A problem-solving mindset that embraces challenges and thrives on figuring things out.</li>
	<li>A customer-first approach that prioritizes understanding and addressing user needs.</li>
	<li>Strong communication and interpersonal skills to work with users and internal teams effectively.</li>
	<li>A desire to contribute to a mission, not just clock in and out of a job.</li>
	<li>An ability to connect the dots across technical and non-technical teams, helping bridge ideas and execution.</li>
</ul>

What You’ll Gain:

<ul>
	<li>Impact: Work on meaningful products that tackle real healthcare challenges and interact directly with users whose lives you’re improving.</li>
	<li>Ownership: In a small team, you’ll play a central role in defining what we build and how we build it.</li>
	<li>Growth: With no rigid hierarchy, you’ll learn on the go, take on leadership responsibilities early, and grow as a product thinker and doer.</li>
	<li>A Team That Cares: We may be small, but we’re mighty. You’ll work alongside like-minded teammates who are just as passionate about solving problems as you are.</li>
</ul>

Why Join Us?

You won’t just be managing features—you’ll be building something that matters. You’ll have the freedom to experiment, fail fast, and learn in an environment where your contributions make a real difference. You’ll also connect directly with the people we’re serving, making your role both strategic and personal.

Sales and Marketing Knowledge

Problem Solving

Planning

Product Development

Market Research

Product Management

Product Positioning

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

<ul>
	<li>Identifying and prioritizing the development of products according to need and potential.</li>
	<li>Ensuring that all products developed are properly documented with appropriate User’s Manuals.</li>
	<li>Providing marketing strategies, tools and updates to better equip the sales team in achieving their targets.</li>
</ul>

As a Product Development Manager, you are responsible in developing, conceptualizing, enhancing, and documenting all modules of all products/services/facilities/solutions under the purview of Cash Management Division. 

<ul>
	<li>Initiates development or enhancement of products, services, facilities, solutions following the product development process, Agile approach, and Software Development Life Cycle process to deliver business solutions that will help the Bank’s wholesale segment achieve its business targets and goals</li>
	<li>Plans, organizes, and manages resources (people, time, budget, system) using project management process to ensure projects, programs, or initiatives are executed and brought to expected milestones or completion, and according to budget</li>
	<li>Conducts business analysis to review end-to-end processes, methods, and business requirements during planning stage of the project through data gathering and close coordination with stakeholders to ensure complete scoping of project, documentation of user/technical specifications, processes, security, and control requirements</li>
	<li>Documents developed/delivered products, services, and facilities by understanding the regulatory, quality control, security, and risk frameworks of the Bank in order to implement and execute appropriate internal and external control measures in compliance to regulations, quality control, and overall risk management</li>
	<li>Participates in the preparation and conduct of training to end-users such as customers and bank personnel to ensure familiarization of the newly developed/enhanced system or solution</li>
	<li>Researches the market on periodic basis by gathering, analyzing, identifying, interpreting information about the market, industry, product or service to stay abreast of industry news, market trends and address gaps and opportunities to improve on product/service offering</li>
	<li>Leads and assists in the conduct of User Acceptance Testing by checking completeness, correctness, and usability, i.e., user interface and overall user experience o ensure that projects/solutions are delivered according to scope of business requirements and timeframe</li>
	<li>Monitors product and system issues within six (6) months from delivery or roll-out by keeping track of issue list and a feedback mechanism to ensure that customer complaints are resolved in a timely manner and opportunities to make improvements and permanent solutions are identified</li>
	<li>Liaises with partners/regulatory government agencies in getting market intelligence by coordinating with counterparts to ensure compliance of all products developed/delivered to applicable regulatory requirements </li>
</ul>

Product Development Manager

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job Summary 

We are looking for a Product Officer to create trusting relationships with our customers who know the value of digital and printing brands. 

Duties and Responsibilities 

Serve as the lead point of contact for all customer account management matters 

Build and maintain strong, collaborate with the sales team to identify and grow opportunities within the territory

Product Officer

Direc Business Technologies, Inc. is the top-of-mind provider of intelligent business management solutions ranging from Enterprise Resource Planning, Customer Relationship Management, IT and Security, HRIS and Payroll.

Apart from our cutting-edge intelligent business management expertise, we also pride ourselves on proven implementation methodology, high-quality services, and excellent customer support.

We are always up to date with business trends and new technologies which enable us to deliver relevant solutions to enterprises today!

DIREC BUSINESS TECHNOLOGIES INC.

<ul>
	<li>Sell ERP system and other IT services and solutions</li>
	<li>Understand completely the product benefits and advantages and prepare sales strategies</li>
	<li>Work within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values</li>
	<li>Responsible for the following sales activities:
	<ul>
		<li>Gather and generate prospective customers and new target segment and penetrate sales in assigned area</li>
		<li>Set and/or conduct meetings and product demonstrations to prospect customers</li>
		<li>Participate in trade shows and exhibitions, networking with local associations to promote the product</li>
		<li>Attend to external sales trainings, seminars and the like</li>
		<li>Organize, manage and coordinate sales events</li>
		<li>Provide after-sales support to customers</li>
	</ul>
	</li>
</ul>

Business Correspondence

Persuasion and Negotiation

SAP Business One

Business Development

Communication Skills

Account Management

Closing Sales

Product Consultant

MEDEV is dedicated to elevating the standard of healthcare in the Philippines by being a leading force in the enhancement of medical equipment quality and ensuring exceptional after-sales support. Our commitment revolves around offering healthcare providers specialized equipment tailored to meet clinical and diagnostic requirements, ensuring optimal utilization. With a focus on fostering long-term partnerships, we uphold a unique sense of integrity in our operations. Our employees are held to the highest standards of business ethics, contributing to the loyalty of customers who repeatedly choose us as their trusted source.

Over our two decades of existence, we have established ourselves as a premier provider of equipment for peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, Ambulatory BP monitoring, laser dermatology, and more. Recognized for having the largest inventory of backup parts and units, delivering top-notch after-sales training and support, and maintaining a highly responsive service operation, we take pride in our industry reputation.

In recent years, we expanded our product offerings to include critical care, neuro-psychiatry, and radiology. Presently, we can provide a comprehensive range of radiology equipment, including x-rays, mammography systems, CT scanners, and MRI machines. Our inventory extends to equipment for the ICU and emergency department, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we stand out as one of the few providers of EEG machines and Transcranial Magnetic Stimulation equipment in the country. MEDEV is dedicated to continuously evolving and meeting the diverse needs of the healthcare landscape in the Philippines.


MEDEV Medical Devices Corporation

General Function

The Product Specialist will play a vital role in driving sales through product expertise, training, and active engagement with sales teams and clients. This role involves mastering every facet of the assigned product line—including features, specifications, applications, and competitive positioning—while collaborating with sales teams to promote and increase product adoption. The ideal candidate is highly proactive, deeply knowledgeable, and able to present products persuasively to enhance sales performance and market reach.

Specific Duties

Key Responsibilities:

Develop Product Mastery: Fully understand and document the features, configurations, options, pricing, and competitive positioning of assigned products. Continually assess market trends, clinical applications, and customer needs to stay informed on new developments.

Sales Enablement: Work closely with sales staff to provide the insights and tools necessary to promote assigned products effectively. Actively encourage and assist sales teams to drive product sales through ongoing support, training sessions, and persuasive presentations.

Market Analysis: Conduct thorough research on competitive products and market data, including installed base statistics, to position products optimally in the market and support sales strategies.

Presentation Skills: Prepare and deliver convincing product presentations tailored to management, colleagues, sales teams, and customers, fostering interest and engagement with the product.

Marketing Support: Assist during company marketing initiatives, such as trade exhibits, field promotions, and other activities, to showcase the product’s value and drive customer interest.

Cross-functional Collaboration: Provide service marketing and administrative support, ensuring cohesive alignment across departments to boost overall product success.

Training and Development: Attend all relevant training and seminars, both locally and internationally, to ensure product knowledge remains current and competitive.

Leadership in Product Marketing: Take charge of marketing activities directly related to the assigned product, coordinating with other teams to amplify product reach.

Additional Duties: Perform other sales, marketing, and administrative support functions as needed to drive product growth.

<ul>
	<li>What We Offer:</li>
</ul>

<ul>
	<li>Competitive Basic Salary (based on qualifications)</li>
	<li>Company cellphone with unlimited data</li>
	<li>Accident Insurance</li>
	<li>Health card</li>
	<li>Clothing Allowance</li>
	<li>Overseas/Local Training (subject to travel limitations)</li>
	<li>Fitness Activities (e.g. Weekly Badminton – subject to pandemic limitations)</li>
	<li>Regular Company Events (subject to pandemic limitations)</li>
	<li>Career Advancement Opportunities</li>
	<li>Good Working Environment</li>
</ul>

Medical Industry Knowledge

Relationship Management

Attention to Detail

Critical Thinking

Product Specialist

The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:

TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)

TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)

AIR &amp; TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support &amp; Aviation Services)

INFORMATION &amp; COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses. 
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).

A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.

Transnational Diversified Group

<ul>
	<li>The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.</li>
	<li>Provide product support to customers via email and/or chat leveraging internal resources in a timely manner</li>
	<li>Work on cases/tickets according to established departmental practices</li>
	<li>Document all interactions following standard operating procedures</li>
	<li>Improve the quality of the customer experience on a daily basis</li>
</ul>

Product Support Representative

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

Squadzip's Product Management team are considered the keepers of our product. Product Management Associates play a critical role in the organization. Among these responsibilities are the following:

<ul>
	<li>Ownership of customer support and product quality testing functions.</li>
	<li>Ideating new product ideas and strategies.</li>
	<li>Researching new technologies, market trends</li>
	<li>Provide customer support to Squadzip customers and enterprises on trial.</li>
	<li>Provide support to Customer Success, Business Development and Marketing as a product expert both in the office and in the field.</li>
	<li>Gather data from customers and existing prospective customers to validate product roadmap, ideas, and assumptions.</li>
	<li>Working with development team to manage development timelines</li>
	<li>Building content to support external customers</li>
</ul>

Product Management Associate

We are on a mission to transform healthcare in the Philippines. We believe in innovation and excellence, and we're looking for passionate individuals to join our team. As a Junior Product Support Specialist, you will play a crucial role in ensuring unparalleled customer satisfaction and service excellence.

Key Responsibilities:

Customer Service Immersion

<ul>
	<li>Immerse yourself in the customer service role to better understand the product and customer needs.</li>
	<li>Provide exceptional customer support to gain firsthand insights into user experiences and challenges.</li>
	<li>Use your customer service experience to inform product improvements and innovations.</li>
</ul>

Product Development and Lifecycle Management

<ul>
	<li>Support aspects of the product lifecycle from ideation to launch and post-launch optimization.</li>
	<li>Implement best practices for product development, including agile methodologies, user-centered design, and data-driven decision-making.</li>
	<li>Ensure the timely delivery of high-quality products that meet user expectations and business objectives.</li>
</ul>

User Experience and Design

<ul>
	<li>Champion the user experience, ensuring our products are intuitive, engaging, and delightful to use.</li>
	<li>Collaborate with design and UX teams to create user-centered designs that solve real problems and drive engagement.</li>
</ul>

Data-Driven Decision Making

<ul>
	<li>Utilize analytics and user feedback to inform product decisions and prioritize features.</li>
	<li>Assist in establishing and tracking key performance indicators (KPIs) to measure product success and identify areas for improvement.</li>
</ul>

Market and Competitive Analysis

<ul>
	<li>Conduct market and competitive analysis to stay ahead of industry trends and competitor offerings.</li>
	<li>Identify and act on opportunities to differentiate our products and capture market share.</li>
</ul>

Product Support Specialist

Core Responsibilities:

Product Management:

<ul>
	<li>Roadmap &amp; Development Oversight: Lead the planning, development, and iteration of product roadmaps, ensuring timely delivery. Manage updates, pivots, and enhancements with agility to align with evolving market needs.</li>
	<li>User-Centric Development: Gather user insights and conduct research to inform product enhancements, partnering closely with UI/UX teams to deliver seamless and intuitive user experiences.</li>
	<li>Vision Alignment: Continuously refine and uphold the product vision, focusing on meeting the needs of target audiences while delivering on the product’s core value proposition.</li>
	<li>Performance Tracking &amp; Analysis: Monitor key performance indicators (KPIs) like user engagement, feature adoption, and AI component effectiveness to guide data-driven decision-making.</li>
	<li>Competitive &amp; Market Analysis: Conduct in-depth research and gather intelligence on industry trends and competitors to support product positioning and roadmap adjustments.</li>
	<li>Development Coordination: Oversee product development cycles through agile tools like JIRA, prioritizing tasks and managing the workflow effectively.</li>
</ul>

Product Testing:

<ul>
	<li>End-to-End Testing: Conduct thorough user and feature testing, providing feedback to developers to refine functionality and user experience.</li>
	<li>Bug Tracking &amp; Resolution: Document, report, and prioritize bugs, collaborating with developers to ensure timely fixes and quality control.</li>
	<li>Usability Studies: Lead usability tests, documenting insights and actionable items to guide the team in delivering user-centered improvements.</li>
</ul>

User Research &amp; Feedback Integration:

<ul>
	<li>Persona Development: Create and refine user personas based on product-market fit, informed by data and direct user feedback.</li>
	<li>Continuous Feedback Loop: Develop systems to regularly collect, analyze, and incorporate user feedback for ongoing product enhancements.</li>
	<li>Beta Testing Leadership: Manage closed beta launches, conduct user surveys and interviews, and drive iteration based on user feedback and data insights.</li>
</ul>

Cross-Functional Collaboration:

<ul>
	<li>Interdepartmental Coordination: Act as the bridge between development, marketing, product, and UI/UX teams to ensure unified communication and alignment on goals.</li>
	<li>Brand Messaging &amp; Positioning: Collaborate with stakeholders to align product positioning and messaging with Salina’s brand identity, influencing marketing material from a product leadership perspective.</li>
	<li>Go-to-Market Strategy: Partner with marketing and product teams to develop and execute comprehensive go-to-market strategies for product launches, maximizing impact and adoption.</li>
</ul>

Product Development Specialist

At Toymate, we understand the important role toys play in a child’s life. Nothing compares to that feeling when your little ones are given a present for doing well in school or the excitement they share when unwrapping their birthday presents. At Toymate, we really understand the love a child shares with their Toys.

Therefore, we have dedicated ourselves to becoming your one stop favourite toy shop! We work tirelessly to provide our customers with the best in store experience accompanied with the brands you love at the absolute best prices!

We offer an exceptional range of toys, including brands like LEGO, Barbie, Pokemon, Vtech and much, much more! We are passionate about our customers which is why our range and our prices are truly unbeatable!

We aim to make shopping a breeze. Our passionate and friendly team of toy experts are always up to date with the latest and greatest in toy trends and will be sure to assist you every step of the way.

So, whether you’re a grandparent looking for a gift for your grandkids, or a toddler looking for the hottest toy around, our friendly staff have got you covered!

Proudly Australian owned and operated since 2005, Toymate has stores across Sydney, Melbourne, Adelaide, Perth, Brisbane and the Gold Coast ,continually expand to share the love we have of toys.

H & D Retail T/A Toymate PTY LTD

Toymate, the leading Toy Retailer in Australia, is seeking a detail-oriented and proactive individual to join our growing team as an E-commerce Product Administrator. This entry-level role offers an exciting opportunity to grow alongside our business, contributing directly to the success of our online web store. 
Responsibilities:

<ul>
	<li>Product Uploads: Accurately upload new products to our BigCommerce platform, including images, descriptions, pricing, tags, and SKUs.</li>
	<li>Product Information Management: Verify that all product details (specifications, features, and pricing) are complete and accurate prior to publication.</li>
	<li>SEO Optimization: Craft and optimise product titles, descriptions, and tags for search engine visibility.</li>
	<li>Quality Assurance: Review product pages for formatting, image quality, and overall presentation to ensure they meet brand standards.</li>
	<li>Content Coordination: Liaise with suppliers and the buying team to collect product details, images, and other relevant content.</li>
	<li>Data Entry and Cleanup: Organise, update, and maintain accurate product data within BigCommerce.</li>
	<li>Task Management: Prioritise workloads to meet deadlines for key tasks and ensure operational efficiency.</li>
</ul>

What We Offer: 
• A supportive, remote working environment. 
• Opportunities for skill development and career growth within our expanding business. 
• Flexible working hours and autonomy to manage your daily tasks. 
If you are excited to contribute to a growing e-commerce business and possess the skills and drive to succeed in this role, we’d love to hear from you!

Eccomerce Product Administrator

Responsible for driving loan product innovation, enhancing profitability, and ensuring alignment with the Wholesale Banking Segment’s business objectives. Partner with client coverage teams to pursue business opportunities and solutions while ensuring the effectiveness and efficiency of loan processes and policies. The role requires a deep understanding of commercial / corporate lending products, market dynamics, and regulatory requirements as well as strong leadership and analytical skills.

<ul>
	<li>Create and launch new loan products/programs and solutions supporting the key business segments of the bank.</li>
	<li>Manage existing products to ensure their continued commercialization, update features and risk parameters based on internal and external regulatory requirements, market practice and competitor landscape to sustain the bank’s value proposition.</li>
	<li>Collaborate with cross-functional teams including Operations, Risk Management, Finance, Compliance and Technology to ensure product compliance and seamless execution</li>
	<li>Perform annual or ad-hoc (as needed) Product Manual review and update.</li>
	<li>Manage loan product Profit &amp; Loss position in close coordination with FinPlan and WBS MIS. Ensure that data received are validated and reflects the expected revenue from both existing accounts and newly onboarded clients.</li>
	<li>Monitor the impact of asset quality, ECL provisions &amp; ROPA gains comparing month-on-month fluctuations and verifying the causes and note significant impact to P&amp;L.</li>
	<li>Initiate a periodic (e.g. quarterly) discussion with business segments to align pricing strategy, escalate observed reductions in margins and align on the direction towards reaching the budget requirement.</li>
	<li>Take full responsibility and accountability on the accuracy of data on business volume and revenue.</li>
	<li>Prepare monthly management report and highlight significant movements or events impacting the P&amp;L.</li>
	<li>Actively collaborate with client coverage, Transformation, EREM teams to structure, create loan financing solutions and services that address the needs of clients.</li>
	<li>Engage closely with Relationship Managers on pipeline monitoring and realization.</li>
	<li>Develop a strong working partnership with internal stakeholders such as Credit Risk, Compliance, Legal, Audit, and support teams such as Credit Operations, MIS, FinPlan, Accounting, Implementation, Onboarding and Service Delivery teams, among others for productive consultations and support in relation to product management and deal initiations.</li>
	<li>Articulate clearly and concisely to a wide range of audience both internal and external, on the varying parameters, benefits, structures, risks and mitigating factors of the bank’s loan portfolio and finance solutions.</li>
	<li>Negotiate effectively with internal and external counterparties in relation to compliance, risk, legal, regulatory and commercial consultations, among others.</li>
	<li>Monitor product commercialization, portfolio outstanding and movements, portfolio quality, adherence / deviations to product parameters, risk criteria, among others, and prepare management reports.</li>
	<li>Create learning modules and conduct product training to internal parties on loan finance solutions.</li>
	<li>Present product and portfolio updates to team and management using presentation tools as per the bank’s branding look and feel.</li>
	<li>Support the client coverage teams and / or present in Townhall, sales rallies and other management meetings to enhance the engagement of internal parties in commercializing the bank’s loan finance solutions.</li>
	<li>Adhere to existing risk, compliance and banking policies such as, but not limited to, HR policies and guidelines on the day-to-day conduct in the office, clients, internal and external stakeholders, among others.</li>
</ul>

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