Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

Customer Service Representative

Responsible for order processing of Sales Orders and Purchase Orders.

Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.

Encodes data and orders in the system diligently and accurately for database building.

Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.

Follow up customers on payments and collection of such payments.

Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.

Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.

Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.

Confirmation and verification of returned invoices and reasons for rejections.

Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.

Follow established policies and procedures especially established timelines, cut-offs and lead times.

Performs other duties that may be assigned by immediate superior from time to time

Customer Service Representative (CSR)

We offer offshoring services to Australian businesses, using only the best talent in the Philippines that will allow companies to achieve short & long term goals by taking away daily tasks that will in turn allow them to focus on their core competencies.

Womasol Inc.

<ul>
	<li>Support our medical team and patient support staff to deliver timely and accurate information to both patient and referring medical professionals</li>
	<li>Liaise with various pathology laboratories and pharmacies </li>
	<li>Coordinate and manage a wide range of documentation needs including receipts, prescriptions, test results, referrals, letters, and other administrative forms with internal staff, pathology labs, and pharmacies </li>
	<li>Calendar Management </li>
</ul>

Administration & Customer Service Support

Rustan Marketing Corporation or RMK is one of the several companies under the Rustan Group of Companies. It was established in 1964 and is now a leading nationwide wholesale distributor of various international prestige brands. With a network of more than 700 wholesale and retail outlets in key cities and trading centers nationwide, Rustan Marketing Corporation has well established itself as a fully-integrated distribution service company with multi-distribution channels that include department stores, major supermarkets, drugstore chains, convenience stores, wholesalers and sub-distributors.

Rustan Marketing Corporation

The Customer Service Chat Support engages with customers, providing top-notch assistance, resolving issues, managing orders, and ensuring a smooth customer experience in our ecommerce platforms. Responsible for assisting customers with their online platform needs, queries, concerns.

Customer Service Chat Support Non Voice

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

VIP Web Consultant | Customer Service | Remote

We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives.



Quantified Commerce

Remote position

Virtual training and work from home (remote)!

Competitive Incentives

How will this role have an impact?

<ul>
	<li>As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.</li>
	<li>This role will report to a customer success manager.</li>
</ul>

What will you do?

<ul>
	<li>Receive inbound customer calls &amp; chat requests from patients with questions and concerns that they might have regarding the service.</li>
	<li>Present a positive and professional face to clients, health plan members, and workforce</li>
	<li>Adhere to assigned shift times and maintain daily productivity requirements.</li>
	<li>Seek to support requested overtime to meet unexpected high-volume requirements.</li>
	<li>Escalate member complaints immediately if any to the customer success manager.</li>
	<li>Follow departmental procedures when communicating with patients.</li>
	<li>Respond well to coaching and supervision.</li>
	<li>Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.</li>
	<li>Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.</li>
</ul>

Copy of Copy of Customer Service Representative | Work From Home

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations &amp; Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

<ul>
	<li>Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities</li>
	<li>Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts</li>
	<li>Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships</li>
	<li>Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status</li>
	<li>Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients</li>
	<li>Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management</li>
	<li>Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation</li>
</ul>

Service Officer

LeapFroggr Inc. is a technology company that operates SeriousMD & NowServing. Together, SeriousMD & NowServing is a healthcare platform, whose sole mission is to "improve healthcare through technology."

Our company culture revolves around excellence, family and community, cooperation and sharing.

LeapFroggr Inc.

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Customer Success Officer

The job responsibilities include everything related to customer service and happiness.

<ul>
	<li>Provide superior customer service by understanding customers' needs.</li>
	<li>Answer queries and provide complete and accurate information to help users perform tasks.</li>
	<li>Meeting with clients face to face to do product demos.</li>
	<li>Handling of online product demos to demonstrate the app and holding webinars.</li>
	<li>Updating of internal help articles and documentation.</li>
	<li>Perform other administrative tasks that may be assigned by management.</li>
</ul>

Why Join Us?

<ul>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Health Tech Startup: Innovating Healthcare with Heart

Welcome to MYCURE, where we're not just a tech startup; we're a team with a heart, dedicated to reshaping the healthcare industry through innovation. Our roots are in Quezon City, Philippines, but we've spread our wings to Silicon Valley, San Francisco, CA, as we explore exciting global opportunities in healthcare.

Our Mission-Driven Culture:

At MYCURE, we're on a mission with meaning. Our culture is all about meaningful, mission-driven work. If you're the kind of person who wants to do something more than just a job, if you're driven by a sense of purpose, then MYCURE is where you belong. We take pride in our high standards and love supporting those who are committed to making healthcare accessible.

Tech Startup with Global Dreams:

We're not just any tech startup; we're a team with big dreams for the global healthcare landscape. We use technology to simplify healthcare data access for everyone, and our innovative solutions are reshaping healthcare worldwide. When you join MYCURE, you're not just joining a startup; you're becoming part of a team that's all about making waves in healthcare.

Opportunities to Flourish:

We believe in growth for everyone. That's why we offer the potential for stock options, so you can ride the wave of our success. At MYCURE, we see you as a key part of our journey, with opportunities to rise and shine as we grow. Your success is our success.

Making Healthcare Data Accessible and Easy:

Our mission is simple yet game-changing: make healthcare data access easy for all. We imagine a world where healthcare information is at your fingertips, giving you the power to manage your health with ease. If you're passionate about making healthcare more accessible and want to be part of a team that's bringing this vision to life, then MYCURE is the place to be.

Join Our Journey:

Are you ready to hop on board our exciting journey at MYCURE? We're looking for individuals with a spark, those who want to innovate and help shape the future of healthcare. If our culture and opportunities excite you, take the plunge and become a cherished member of the MYCURE family.

Disclaimer:
At MYCURE, we believe in diversity and inclusion. We warmly welcome applicants from all backgrounds and walks of life to join us on our mission to transform healthcare.

MYCURE

As our Customer Experience Specialist, you’ll be the go-to hero for making sure our customers have an awesome experience every step of the way. Whether you’re solving tricky questions, brainstorming creative solutions, or sharing game-changing customer insights, you’ll be at the heart of building strong relationships and turning customers into raving fans. Your mission: make every interaction seamless, positive, and downright delightful!

Key Responsibilities:

Customer Support:

<ul>
	<li>Respond to customer inquiries via email, chat, and phone in a timely and professional manner.</li>
	<li>Address customer concerns with empathy and provide effective solutions</li>
</ul>

Customer Advocacy:

<ul>
	<li>Collect feedback to understand customer needs and share actionable insights with internal teams.</li>
	<li>Help improve customer satisfaction by identifying opportunities to enhance the customer journey.</li>
</ul>

Onboarding and Guidance:

<ul>
	<li>Assist new customers in getting started with our products and services.</li>
	<li>Educate customers on product features, updates, and best practices.</li>
</ul>

Collaboration and Problem-Solving:

<ul>
	<li>Work with sales, marketing, and product teams to resolve customer issues and enhance the overall experience.</li>
	<li>Proactively identify trends in customer concerns and recommend process improvements.</li>
</ul>

Growth and Learning:

<ul>
	<li>Stay updated on product knowledge, company initiatives, and industry trends to better serve customers.</li>
</ul>

 
Why Join Us?

<ul>
	<li>Dynamic Startup Culture: Work in a fast-paced, flexible environment where your ideas and creativity shape the future.</li>
	<li>Growth Opportunities: Take on meaningful projects, learn new skills, and grow alongside the company.</li>
	<li>Direct Impact: See the results of your work without the bureaucracy—your contributions truly matter.</li>
	<li>Supportive Team: Join a collaborative and empathetic team that values your growth and well-being.</li>
	<li>Hands-On Experience: Gain diverse, hands-on learning opportunities in a thriving startup setting.</li>
	<li>Creative Freedom: Bring your ideas to life in a space that encourages innovation and outside-the-box thinking.</li>
</ul>

Business Correspondence

Organizing and Planning

Sales and Marketing Knowledge

Email Support

Customer Service

Time Management

Communication Skills

Customer Experience Specialist

Key duties involve all aspects of ensuring customer satisfaction and service excellence:

<ul>
	<li>Delivering outstanding customer support by understanding and addressing customer needs.</li>
	<li>Responding to inquiries with comprehensive and precise information to assist users.</li>
	<li>Conducting in-person and online product demonstrations, as well as hosting webinars.</li>
	<li>Maintaining and updating help documentation and other internal resources.</li>
	<li>Executing various administrative tasks as directed by management.</li>
</ul>

Why Consider Joining Our Team?

<ul>
	<li>Benefit from hands-on experience and mentoring in your role.</li>
	<li>Seize opportunities for personal growth and leadership development.</li>
	<li>Thrive in an environment that encourages entrepreneurial thinking.</li>
	<li>Enjoy competitive compensation and a workplace with high employee satisfaction and retention.</li>
</ul>

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 

The Customer Care Coordinator assists patients to help them understand their health benefits and manage their medical needs. They communicate directly with patients through various channels and coordinate with different teams in ensuring the best patient experience.

 
Key Responsibilities:

<ul>
	<li>Make outbound calls to patients to follow up on their medical needs, explain health benefits, and answer any related inquiries</li>
	<li>Resolve patient concerns in a timely manner and respond promptly to patient inquiries via email, SMS, and call</li>
	<li>Coordinate with various teams and relevant stakeholders to accommodate patient requests</li>
	<li>Input all patient data and maintain accurate patient records</li>
</ul>

 
Perks and Benefits:

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay 
	 </li>
</ul>

Why MedGrocer?

<ul>
	<li>Progress: To work on projects that involve coordinating with different teams, which would allow you to exercise your communication and organization abilities. You will have a chance to be exposed to various situations that could enhance your capabilities in clinic management</li>
	<li>Purpose: To design and implement an impact in the digitally enabled platform to provide holistic patient programs in the form of discounted medicines, replenishments, and doctor consultations in order to enhance the lives of millions of Filipinos</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will learn from and create bonds with</li>
</ul>

Customer Care Coordinator | Makati

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

The Service Desk Officer manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Officer are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties and Responsibilities

<ul>
	<li>User support</li>
	<li>Provides continuous first-line support to users of computer applications.</li>
	<li>Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed</li>
	<li>Coordinates other technical issues directly with service providers for second-line support.</li>
	<li>Monitors scheduled jobs and system and site availability</li>
	<li>Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 25 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Service Desk Officer

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job summary: 

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines. 

 

Duties &amp; Responsibilities: 

<ul>
	<li>Providing remote and on-site technical support </li>
	<li>Providing client support by guiding and training their equipment operators on machine technicalities and proper operation </li>
	<li>Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.) </li>
	<li>Assisting the clients in achieving the color stability of their printer </li>
	<li>Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features </li>
	<li>Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production </li>
	<li>Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises </li>
	<li>Ensuring that all customer service escalations will be solved within the assigned period </li>
	<li>Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable </li>
</ul>

Field Service Engineers – Manila

Be part of the "Best organization to work for in Asia"!  Winner of The HRD Asia 2020 "Employer of Choice" award!

PSB (Pioneer Square Brands) Technology Services Inc. is a Manila-based company that provides Sales, Customer Service, Accounting, Supply Chain and Sales Support services for Brenthaven (www.brenthaven.com)
and Gumdrop (www.gumdropcases.com) brands. We provide competitive salaries & benefits package, and an environment that encourage collaboration & teamwork. We are located at Silver City, Pasig City.

Our Mission: To become the leading provider of rugged technology accessories for classroom and enterprise environments.

Our Core Values:
• Bring Passion Everyday
• Be Genuine and Respectful
• Excellence in Execution

If you are a PASSIONATE, GENUINE & RESPECTFUL professional that consistently EXECUTE WITH EXCELLENCE,
this is FOR YOU!

We are actively looking for highly motivated and energetic professionals with a positive attitude to be part of our growing team. 

PSB Technology Services Inc.

The primary role of a Customer Experience Coordinator is to address customer issues and resolve them in a timely and efficient manner. You are expected to interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Job level progresses based on skill set and competencies displayed as well as actual execution of job functions, including, but not limited to:

 

<ul>
	<li>Manage incoming phone calls, email, social media and take the extra mile to engage customers</li>
	<li>Identify and assess customers’ needs to achieve satisfaction</li>
	<li>Escalate unresolved issues to the appropriate internal teams</li>
	<li>Collect prompt and accurate feedback from customers</li>
	<li>Provide accurate, valid, and complete information by using the right methods/tools</li>
	<li>Handle customer complaints, provide appropriate solutions and alternatives within determined SLA; follow up to ensure resolution</li>
	<li>Keep records of customer interactions, process customer accounts and file documents</li>
	<li>Purchase Order and Sample Order creation, review, release</li>
	<li>Work on RMA requests, Invoice inspection, timely processing</li>
	<li>Provide ETAs and tracking numbers proactively</li>
	<li>Front line support for all warranty issues</li>
	<li>Weekly open order review and inspection, communication to partners</li>
	<li>Other tasks and projects assigned by manager</li>
</ul>

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