Service Officer  

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations & Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

• Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities
• Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts
• Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships
• Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status
• Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients
• Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management
• Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation

• With at least 3 years of relevant experience
• Knowledge/familiarization with business and loan documents
• Effective negotiation and monitoring skills
• Able to communicate effectively with clients and other department units
• Ability to anticipate issues and plan strategies on account management