Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

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Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

<ul>
	<li>Client Relationship Management: Cultivate and maintain strong client relationships by actively engaging with client personnel, understanding their business needs, and ensuring that security solutions align with their requirements and expectations.</li>
	<li>Technical Expertise and Leadership: Provide technical leadership within the team by demonstrating advanced knowledge in SAP security, industry standards, and best practices. Lead by example in independently completing complex security-related tasks and guiding team members in achieving project objectives.</li>
	<li>Engagement Planning and Delivery: Contribute to the planning and execution of SAP security engagements, ensuring that deliverables meet contract and workplan objectives. Assume responsibility for leading small components of engagements and providing guidance to team members to ensure successful project outcomes.</li>
	<li>Communication and Collaboration: Effectively communicate client expectations to the engagement team, facilitate collaboration among team members, and proactively address any challenges or issues that may arise during project execution.</li>
	<li>Continuous Improvement and Development: Drive continuous improvement initiatives within the team, including knowledge sharing, skills development, and process enhancements, to enhance overall team performance and capabilities in SAP security management.</li>
</ul>

SAP Security Engineer

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Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

As a Security Engineer, you will be responsible for designing, building, and protecting enterprise systems, applications, data, assets, and people.

Your typical day will involve applying security skills to safeguard information, infrastructures, applications, and business processes against cyber threats using Security Information and Event Management (SIEM) tools.

 

Roles &amp; Responsibilities:

<ul>
	<li>Design, implement, and maintain SIEM solutions to detect and respond to security incidents.</li>
	<li>Collaborate with cross-functional teams to identify and mitigate security risks and vulnerabilities.</li>
	<li>Develop and maintain security policies, procedures, and standards to ensure compliance with regulatory requirements.</li>
	<li>Conduct security assessments and audits to identify gaps and recommend remediation actions.</li>
	<li>Provide technical guidance and support to other teams on security-related issues.]</li>
</ul>

Open Positions:

<ul>
	<li>Security Delivery Specialist/Team Lead</li>
	<li>Security Delivery Associate ManagerSecurity Delivery Manager</li>
</ul>

SIEM Security Engineer

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

SAP Security Delivery Specialist/Team Lead 
 
Job Description:

<ul>
	<li>Client Relationship Management: Cultivate and maintain strong client relationships by actively engaging with client personnel, understanding their business needs, and ensuring that security solutions align with their requirements and expectations.</li>
	<li>Technical Expertise and Leadership: Provide technical leadership within the team by demonstrating advanced knowledge in SAP security, industry standards, and best practices. Lead by example in independently completing complex security-related tasks and guiding team members in achieving project objectives.</li>
	<li>Engagement Planning and Delivery: Contribute to the planning and execution of SAP security engagements, ensuring that deliverables meet contract and workplan objectives. Assume responsibility for leading small components of engagements and providing guidance to team members to ensure successful project outcomes.</li>
	<li>Communication and Collaboration: Effectively communicate client expectations to the engagement team, facilitate collaboration among team members, and proactively address any challenges or issues that may arise during project execution.</li>
	<li>Continuous Improvement and Development: Drive continuous improvement initiatives within the team, including knowledge sharing, skills development, and process enhancements, to enhance overall team performance and capabilities in SAP security management. 
	 </li>
</ul>

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

<ul>
	<li>Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.</li>
	<li>Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.</li>
	<li>Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.</li>
	<li>Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.</li>
	<li>Maintain network documentation, including network diagrams, IP address lists, and configuration logs.</li>
	<li>Assist in testing and deploying new network solutions, hardware, and software.</li>
	<li>Respond to and resolve network service requests in a timely and efficient manner.</li>
	<li>Assist with network monitoring using tools to ensure performance and reliability.</li>
	<li>Provide end-user support for network connectivity issues and assist with basic troubleshooting.</li>
	<li>Perform software/firmware updates on network devices under the guidance of senior engineers.</li>
	<li>Follow standard operating procedures for network security, including VPN setup and password management.</li>
</ul>

Network and Security Officer

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

As a Security Delivery Lead, you will be responsible for leading the implementation and delivery of Security Services projects, leveraging our global delivery capability. Your typical day will involve managing and overseeing the Security Information and Event Management (SIEM) operations, ensuring the security of our clients' systems and data.

Roles &amp; Responsibilities:

<ul>
	<li>Lead the implementation and delivery of Security Services projects, leveraging our global delivery capability.</li>
	<li>Manage and oversee the Security Information and Event Management (SIEM) operations, ensuring the security of our clients' systems and data.</li>
	<li>Collaborate with cross-functional teams to ensure the successful delivery of projects, including managing project timelines, budgets, and resources.</li>
	<li>Provide technical guidance and support to team members, ensuring the successful completion of project deliverables.</li>
	<li>Stay updated with the latest advancements in Security Information and Event Management (SIEM) technologies and integrate innovative approaches for sustained competitive advantage.</li>
</ul>

Security Delivery Lead [SIEM]

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

The Network and Security Administrator (NSA) role is to help enable the company make their jobs efficient thru technology and to manage and secure the information systems of the company.

The NSA handles the installation, maintenance, monitoring and troubleshooting of all Network and Security Tools including Hardware and Software within the Healthy Options Group Network including the Head Office, all subsidiaries and stores and outsourced services if applicable to ensure its efficiency and availability.

The NS Admin proposes the procurement of Network equipment needed for operations; executes Technical IT projects such as system and network infrastructure deployments, maintenance and rehabilitations; Implements a reliable and highly available system and network architecture that will support current and future business application requirements; Maintains and secure corporate network security

The NS Admin reports to the Technical Services Manager.

Essential Duties and Responsibilities

Network System Administration

<ul>
	<li>Identifies, designs, acquires and implements a stable, reliable and cost-efficient network infrastructure for the company (Head Office, Stores and all remote sites) including LAN (Local Area Network), WAN (Wide Area Network), WLAN (Wireless Local Area Network)</li>
	<li>Stays abreast with the emerging and latest technologies on networking to ensure that the infrastructure is up-to-date and sustainable</li>
	<li>Participates in capacity planning and proposes upgrades on existing network software and equipment (additional bandwidth, additional access points, network switches, etc) as deemed necessary</li>
	<li>Handles the operations and maintenance of all networking equipment and software including troubleshooting, ensuring all units are up and running and in good working condition</li>
	<li>Coordinates with external providers such as Telcos to ensure availability of WAN</li>
	<li>Notifies concerned IT teams and end-users for any problem requiring their attention</li>
	<li>Prepares progress reports for Network projects</li>
	<li>Implements and ensures compliance to Network Policies</li>
</ul>

Security Administration

<ul>
	<li>Designs and implements a highly secured cost-efficient network including LAN, WAN and WLAN</li>
	<li>Stays abreast with the emerging and latest technologies on security to ensure that the infrastructure is up-to-date, sustainable and secured</li>
	<li>Stays up-to-date on the latest security threats and risks including infrastructure breach, malwares, viruses, etc</li>
	<li>Manages all existing security appliances and software including Anti-virus, anti-spam and all other endpoint security, Firewall, etc</li>
	<li>Manages network, internet access rights based on access matrix</li>
	<li>Proposes all other measures that may further secure the company including Advance Threat Protection, Security Assessments, Website/ Mobile Penetration Test, etc</li>
	<li>Helps educate users on security risks and measures</li>
	<li>Enforces Network Policies and Email and Internet Policies</li>
	<li>Helps ensure compliance to other IT Security Policies including Office Computing, Mobile Computing and Mobile Storage Device Policy and Data Access Policy; conducts regular audits/ checks of all units</li>
	<li>Helps ensure compliance to all external regulatory requirements regarding security</li>
</ul>

Technical Support

<ul>
	<li>Provides first line technical support for Hardware and Infrastructure related issues</li>
	<li>Provides troubleshooting for computing units such as POS, desktops, laptops, CCTV, AV equipment, Wifi, printers and peripherals and all other IT-related equipment</li>
	<li>Coordinates with vendors for warranties and repairs and ensures that all IT equipment are covered by maintenance agreement</li>
	<li>Handles the daily maintenance of Laptops, desktop and other computing peripherals needed for the daily operations</li>
	<li>Provides technical support for software applications as needed</li>
	<li>Handle the installation of client-based software applications such as NAV, EPORTAL, etc</li>
	<li>For Enterprise Resource Planning and POS applications, ensure that data is replicated to and from the target systems</li>
	<li>Ensure that daily schedules jobs are running provided it has been turned over by the Business systems group after the implementation phase</li>
	<li>Ensure that all technical requirements needed for the software to run are met including internet connection, IP address assignment if applicable, PC specs (Hard disk space, OS, etc), pre-requisite software (such as SQL, anti-virus), etc</li>
</ul>

Network Security Administrator | Onsite

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

As a Security Engineer, you will be responsible for designing, building, and protecting enterprise systems, applications, data, assets, and people.

Your typical day will involve applying security skills to safeguard information, infrastructures, applications, and business processes against cyber threats using Security Information &amp; Event Management (SIEM) Platform Operations.

 

Roles &amp; Responsibilities:

<ul>
	<li>Lead the implementation and maintenance of SIEM platforms to able to detect and respond to security incidents</li>
	<li>Collaborate with cross-functional teams to develop and implement security usecases, playbooks, and integrations</li>
	<li>Stay updated with the latest advancements in security technologies and best practices to ensure the security of enterprise systems and data</li>
	<li>Create/Modify SIEM/SOAR usecases, playbooks, dashboards and parsers</li>
	<li>Lead SIEM/SOAR build/implementation activities</li>
	<li>Provide recommendations and optimizations on SIEM and SOAR technologies to drive efficiencies and increase output</li>
</ul>

 

Open Positions:

<ul>
	<li>Security Delivery Specialist/Team Lead</li>
	<li>Security Delivery Associate Manager</li>
	<li>Security Delivery Manager</li>
</ul>

Security Engineer [SIEM Operations]

It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

<ul>
	<li>Serve as the primary cybersecurity expert for the organization, responsible for installing, administering, and troubleshooting security solutions.</li>
	<li>Develop and maintain security policies and training documents to educate users on security procedures.</li>
	<li>Install, configure, and troubleshoot security solutions, ensuring optimal functionality.</li>
	<li>Troubleshoot access problems and enforce network security policies, application security measures, and corporate data safeguards.</li>
	<li>Monitor patch management processes to protect network equipment and operating systems against vulnerabilities.</li>
	<li>Ensure the network's security, safeguarding against unauthorized access, modifications, or destruction.</li>
	<li>Configure and manage security tools such as anti-virus software and patch management systems.</li>
	<li>Conduct vulnerability scans and assessments of the network.</li>
	<li>Monitor network traffic for unusual activity and take corrective measures as needed.</li>
	<li>Implement and maintain email security standards and infrastructure to ensure a stable and secure environment.</li>
	<li>Develop tools, policies, processes, and procedures to provide operational stability and manage risks effectively.</li>
	<li>Create automated metrics reporting capabilities to monitor and improve security performance.</li>
	<li>Collaborate with colleagues to establish consistent security processes and solutions.</li>
	<li>Investigate and troubleshoot root causes of security incidents escalated from operations.</li>
</ul>

Perform additional tasks as assigned by the immediate superior or Senior IT Manager.

IT Security Infrastructure Administrator

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Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

The SOC Analyst is responsible for monitoring and analyzing security events on an ongoing basis. The role involves investigating and responding to threats in a timely and effective manner, and where necessary, escalating incidents to the appropriate teams for in-depth analysis and/or resolution.

 

Roles and Responsibilities:

<ul>
	<li>Monitors and analyzes Security Information and Event Management (SIEM) to identify security issues for remediation.</li>
	<li>Recognizes potential, successful, and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information.</li>
	<li>Evaluates/deconstructs malware (e.g., obfuscated code) through open-source and vendor-provided tools.</li>
	<li>Communicates alerts to clients regarding intrusions and compromises to their network infrastructure, applications, and operating systems.</li>
	<li>Prepares briefings and reports of analysis methodology and results.</li>
	<li>Creates and maintains standard operating procedures and other similar documentation; ensures all documentation is up to date and standard.</li>
	<li>Generates end-of-shift reports for documentation and knowledge transfer to subsequent analysts on duty.</li>
	<li>Assists Entry-Level SOC analysts in building stronger skills.</li>
	<li>Assists Team Leads with reporting, projects, administrative work as needed.</li>
	<li>Support cyber defense functions to protect organizations from cyber security incidents that have potential to cause negative impact</li>
	<li>Review suspicious threat activity via logs and security applications to determine the nature of a possible threat</li>
	<li>Decide necessary remediation actions for a multitude of systems, including but not limited to Operating Systems, network firewalls/routers, AV systems and more</li>
	<li>Create clear and concise writeups representing the overall summary, analysis, actions taken and recommendations for escalated incidents via a platform ticketing system</li>
	<li>Validate operations during their shift and contact senior analysts for additional support/escalation</li>
	<li>Monitor customer requests via their escalated tickets and inform the senior team for additional support</li>
	<li>Investigate, document, and report on information security issues and emerging trends</li>
	<li>Incident Response - reporting of cyber security incidents, mitigation advisement, quality review and after action</li>
	<li>Use SOC monitoring tools and have a working understanding of systems such as, SIEM systems, Intrusion Detection System, Data Loss Prevention, Antivirus System, to review and analyze pre-defined events</li>
	<li>Provide analysis and identify trends of security log data from a large number of heterogeneous security devices indicative of incidents</li>
	<li>Suggest and request whitelisting and use case finetuning from Engineering team as applicable</li>
	<li>Inform parsing issues to SOC Content / Platform Engineering team as applicable</li>
	<li>Perform basic threat (retro) hunting leveraging an IoC-based approach</li>
</ul>

SIEM Operations | Senior SOC Analyst [Security Engineer]

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

Responsible for the internal controls and risk assessments of systems in accordance with established standards of the Bank. The function includes the following:

<ul>
	<li>Conducting IT audit review on assigned accounts</li>
	<li>Ensuring that audit procedures are performed and well documented</li>
	<li>Reviewing and recommending improvements on existing process flows</li>
</ul>

Information Security (IS) Audit Officer

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

<ul>
	<li>Design and implement security solutions for enterprise systems, applications, and data, ensuring compliance with industry standards and regulations</li>
	<li>Conduct risk assessments and vulnerability testing to identify potential security threats and develop mitigation strategies</li>
	<li>Collaborate with cross-functional teams to ensure the security of information, infrastructures, applications, and business processes</li>
	<li>Provide technical guidance and support to stakeholders on security-related issues and best practices</li>
	<li>Stay updated with the latest advancements in security technologies and integrate innovative approaches for sustained competitive advantage</li>
</ul>

Security Engineer | GRC Platform Operations

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

 

Be part of Accenture Philippines' 40-year legacy.

 

What you’ll do:

As a Security Delivery Lead, you will be responsible for leading the implementation and delivery of Security Services projects. Your typical day will involve leveraging our global delivery capability to ensure successful project execution and managing the operations of the Governance Risk &amp; Compliance (GRC) Platform. 
 
Roles &amp; Responsibilities: 

<ul>
	<li>Expected to be an SME in Governance Risk &amp; Compliance (GRC) Platform Operations.</li>
	<li>Expected to collaborate and manage the team to perform effectively.</li>
	<li>Responsible for team decisions and ensuring project delivery.</li>
	<li>Engage with multiple teams and contribute to key decisions.</li>
	<li>Expected to provide solutions to problems that apply across multiple teams.</li>
	<li>Lead the implementation and delivery of Security Services projects.</li>
	<li>Leverage our global delivery capability to ensure successful project execution.</li>
	<li>Manage the operations of the Governance Risk &amp; Compliance (GRC) Platform.</li>
</ul>

Security Delivery Lead | GRC Platform Operations

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

Assists Head of IT security by leading the efforts of Identity and Access Management

<ul>
	<li>Plan, develop and implement an Identity and Access Management program with policies and procedures.</li>
	<li>Manage user access to systems, applications, and data. </li>
	<li>Monitor compliance with policies, regulations, and customer requirements. </li>
	<li>Train and educate users on their roles in establishing an effective Identity and Access Management program.</li>
</ul>

IT Security Officer | Identity and Access Management

The Relationship Manager of the Corporate Banking Group develops client portfolio of accounts to deliver budgeted goals and targets through cross-selling of bank products and new account on-boarding. S/He achieves revenue goals by approved through account planning, account profitability and risk management metrics.

<ul>
	<li>Prepares credit proposals alongside the Enterprise Risk Manager/Analyst and presents them to the Bank’s Credit Committee by orchestrating proper credit due diligence on account; Presents a balanced view of risk to approving authority to address clients’ credit facility requirements.</li>
	<li>Identifies, on-boards and develops new client relationships per defined target market by cross-selling appropriate bank products to grow the portfolio and achieve set budgets/goals in terms of Loans, Deposit, Foreign Exchange, Trade, Debt Capital Market, etc.; Uses an Account Plan to establish a profitable and multi-product relationship with clients.</li>
	<li>Manages and grows existing loan portfolio by maximizing wallet share and potential revenues of existing clients, facilitating client transactions, identifying and managing problem accounts including the preparation of watch list reports with action plans, proper classification of accounts for the right provisioning level, and timely referral to the Remedial Management Department when all possible collection efforts have been exhausted</li>
	<li>Ensures compliance with the Bank’s credit policies as well as all other governing policies for transactions that are processed and recommended; Keeps updated on credit policy revisions and enhancements by collaborating with Credit in updating and formulating new credit policies.</li>
	<li>Develops industry and product expertise by understanding clients’ banking needs and cross-selling Sbc’s banking solutions; Benchmarks and networks with other banks’ Account Officers to develop industry/sector knowledge and to be updated with banking practices.</li>
	<li>Oversees Junior Relationship Managers by coaching and mentoring on account strategy and transaction handling in order to achieve the Team’s goals</li>
</ul>

Relationship Manager

As a Channel Manager, you will be responsible for monitoring and supporting the daily operations of the assigned channels to ensure they operate within acceptable service level performance metrics to deliver optimal customer experience. You will be focused on managing and optimizing the digital channels within its division. In addition, you will be overseeing the digital platforms and services provided to customers and supporting the development of new features and services aligned with the bank's overall strategies.

<ul>
	<li>Monitor and record channel performance metrics in terms of availability, Otc/Channels ratio, transaction count and volume, response times, capacity, timeliness, and resolved errors</li>
	<li>Analyze channel reports and escalate to corresponding units for reconciliation and investigation for unusual behavior, and use analytics and KPIs to monitor the performance of the channels</li>
	<li>Update channel documentation of policies, procedures, SLAs and manuals</li>
	<li>Coordinate with vendors as part of checking or first line maintenance</li>
	<li>Validate business requirements document based on agreed specifications with business or product owners</li>
	<li>Provide assistance in collating necessary documents and requirements needed for the project and coordinate with other units of the bank to secure the necessary documents and requirements</li>
	<li>Handle the prioritization of features, enhancements and fixes for deployment</li>
	<li>Monitor project status and keep track of actionable items by identified units are within agreed timeline</li>
	<li>Oversee and facilitate coordination of user acceptance testing with respective business and product owners as well as creation of test scenarios and ensure that business requirements are part of test cases</li>
	<li>Collaborate with the security and compliance teams to ensure that online banking platforms meet the regulatory requirements and maintain high-level security standards</li>
	<li>Oversee the development and enhancement of online banking products and services</li>
	<li>Collaborate with product managers and developers to introduce new features, improve existing functionalities and ensure compliance with industry standards.</li>
	<li>Perform market research and competitor analysis to stay informed about industry trends, innovations and competitor offerings in the online banking space</li>
	<li>Collaborate with customer support teams to address issues related to online banking services.</li>
	<li>Work on optimizing the user interface, navigation, and functionality to enhancement customer satisfaction.</li>
</ul>

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