Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Channel Manager, you will be responsible for monitoring and supporting the daily operations of the assigned channels to ensure they operate within acceptable service level performance metrics to deliver optimal customer experience. You will be focused on managing and optimizing the digital channels within its division. In addition, you will be overseeing the digital platforms and services provided to customers and supporting the development of new features and services aligned with the bank's overall strategies.

<ul>
	<li>Monitor and record channel performance metrics in terms of availability, Otc/Channels ratio, transaction count and volume, response times, capacity, timeliness, and resolved errors</li>
	<li>Analyze channel reports and escalate to corresponding units for reconciliation and investigation for unusual behavior, and use analytics and KPIs to monitor the performance of the channels</li>
	<li>Update channel documentation of policies, procedures, SLAs and manuals</li>
	<li>Coordinate with vendors as part of checking or first line maintenance</li>
	<li>Validate business requirements document based on agreed specifications with business or product owners</li>
	<li>Provide assistance in collating necessary documents and requirements needed for the project and coordinate with other units of the bank to secure the necessary documents and requirements</li>
	<li>Handle the prioritization of features, enhancements and fixes for deployment</li>
	<li>Monitor project status and keep track of actionable items by identified units are within agreed timeline</li>
	<li>Oversee and facilitate coordination of user acceptance testing with respective business and product owners as well as creation of test scenarios and ensure that business requirements are part of test cases</li>
	<li>Collaborate with the security and compliance teams to ensure that online banking platforms meet the regulatory requirements and maintain high-level security standards</li>
	<li>Oversee the development and enhancement of online banking products and services</li>
	<li>Collaborate with product managers and developers to introduce new features, improve existing functionalities and ensure compliance with industry standards.</li>
	<li>Perform market research and competitor analysis to stay informed about industry trends, innovations and competitor offerings in the online banking space</li>
	<li>Collaborate with customer support teams to address issues related to online banking services.</li>
	<li>Work on optimizing the user interface, navigation, and functionality to enhancement customer satisfaction.</li>
</ul>

Channel Manager

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

<ul>
	<li>Oversee delivery leads, including performance evaluations, recruitment, disciplinary actions, and staffing issues.</li>
	<li>Ensure exceptional delivery results by managing project performance, timelines, and budgets while addressing complex problems and implementing innovative solutions.</li>
	<li>Collaborate with demand and portfolio managers to allocate resources, monitor progress, assess risks, and implement migration plans.</li>
	<li>Develop and enforce project management processes, tools, and standards to enhance project success and delivery.</li>
</ul>

Program Manager

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Acquire at least 5 new brands with a minimum of 2 branches each</li>
	<li>Utilize various channels to identify and pursue potential clients</li>
	<li>Conduct cold calls, cold emails, and face-to-face interactions to engage with prospective leads</li>
	<li>Collate and maintain accurate records of leads, their status, and details of engagement</li>
	<li>Follow up with and nurture potential leads to drive conversions</li>
	<li>Set meetings with potential clients to persuasively introduce the company’s products and services</li>
	<li>Develop customized offers and partnership onboarding schemes tailored to each client and their needs 
	 </li>
</ul>

Partnerships and Growth Associate

The Relationship Manager of the Corporate Banking Group develops client portfolio of accounts to deliver budgeted goals and targets through cross-selling of bank products and new account on-boarding. S/He achieves revenue goals by approved through account planning, account profitability and risk management metrics.

<ul>
	<li>Prepares credit proposals alongside the Enterprise Risk Manager/Analyst and presents them to the Bank’s Credit Committee by orchestrating proper credit due diligence on account; Presents a balanced view of risk to approving authority to address clients’ credit facility requirements.</li>
	<li>Identifies, on-boards and develops new client relationships per defined target market by cross-selling appropriate bank products to grow the portfolio and achieve set budgets/goals in terms of Loans, Deposit, Foreign Exchange, Trade, Debt Capital Market, etc.; Uses an Account Plan to establish a profitable and multi-product relationship with clients.</li>
	<li>Manages and grows existing loan portfolio by maximizing wallet share and potential revenues of existing clients, facilitating client transactions, identifying and managing problem accounts including the preparation of watch list reports with action plans, proper classification of accounts for the right provisioning level, and timely referral to the Remedial Management Department when all possible collection efforts have been exhausted</li>
	<li>Ensures compliance with the Bank’s credit policies as well as all other governing policies for transactions that are processed and recommended; Keeps updated on credit policy revisions and enhancements by collaborating with Credit in updating and formulating new credit policies.</li>
	<li>Develops industry and product expertise by understanding clients’ banking needs and cross-selling Sbc’s banking solutions; Benchmarks and networks with other banks’ Account Officers to develop industry/sector knowledge and to be updated with banking practices.</li>
	<li>Oversees Junior Relationship Managers by coaching and mentoring on account strategy and transaction handling in order to achieve the Team’s goals</li>
</ul>

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Channel Manager

Program Manager

Partnerships and Growth Associate

Relationship Manager