Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a Customer Service New Associate, you will be performing the following tasks on a daily:

<ul>
	<li>Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer</li>
	<li>Resolve problems and issues in a professional manner and engage with customers to identify additional needs</li>
	<li>Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services</li>
	<li>Achieve challenging individual, team, and contact center targets</li>
</ul>

Client Support Associate | BPO Experience Not Required | Accenture Ilocos

We are a BPO located in Baguio City catering to Law Firms and Real Estate Companies in the US who have been our partners since 2007.

We specialize in paralegal services that include drafting legal documents, legal research, client interviews, appointment setting, case monitoring and case management.

We also have administrative assistant roles with tasks that include inbound client maintenance calls, outbound service calls, maintenance ticket monitoring, rent roll maintenance and video surveillance review.

We are looking for people who would like to grow our business with us.

Optimum Transsource Inc.

<ul>
	<li>Manage and organize legal documents and files, ensuring everything is easily accessible and up to date.</li>
	<li>Gather and summarize information for attorneys, providing them with the insights they need to build strong cases.</li>
	<li>Draft essential legal documents and maintain clear communication with clients throughout the process.</li>
	<li>Handle scheduling and maintain case files, keeping everything on track and efficiently managed.</li>
	<li>File documents promptly and provide administrative support to attorneys, helping the team stay organized.</li>
	<li>Conduct legal research and assist in drafting documents to support the legal team’s efforts.</li>
</ul>

MS Office

Judgement and Decision Making

Legal Writing

Attention to Detail

Time Management

Reading Comprehension

Monitoring and Evaluation

Paralegal | Legal Assistant

<ul>
	<li>Monitor and observe a set of Video or CCTV footage and accurately record the necessary information for clients.</li>
</ul>

<ul>
	<li>Serve as phone support personnel to deal with client issues and collect information from them.</li>
	<li>Enter data into the database as well as to maintain and update it as necessary.</li>
	<li>Other tasks given by the Principal Client.</li>
	<li>Fielding of telephone calls;</li>
	<li>Coordination &amp; Discussion with client;</li>
	<li>Handle rent inquiries or billing issues</li>
	<li>Prepare reports and process paper works.</li>
	<li>Maintain and update an organized and accurate database records of and files.</li>
	<li>Function as back-office personnel</li>
	<li>Establishment and Proper maintenance of each client record, and files,</li>
	<li>Other job-related duties, as may arise from time to time</li>
</ul>

Online Administrative Assistant | Office Based

This is an ofice based job in Baguio City. 

The Marketing assistant will work in close coordination with the Marketing Head to:

1. Communicate with customers via phone, email, and other means.

2. Follow-up customers with mailers.

3. Set appointment for the sales manager.

4. Perform other marketing jobs that may be assigned.

This test unit measures the ability to identify patterns and inconsistencies in visual representations of data

With the vast information employees need to process and retain every day, attention to detail becomes a critical skill to have because of the efficiency it gives. Also, because thorough employees have more initiative to understand the cause and not just the effect, they do less of the unnecessary rework and produce more complete output. This test measures ability to identify patterns and inconsistencies in visual representations of data.

Everyday business communication and other important transactions are completed efficiently with office computer applications, email, and the internet. Computers in the workplace have reduced cost and time in processing tasks. Hiring employees with working knowledge of computers is the current standard. This test assesses basic knowledge of computer operations, hardware and web proxies.

Everyday communication and other important business transactions are done more efficiently with office applications, email, and the internet. Undeniably, computers in the workplace have reduced cost and time in the completion of tasks. Hiring employees with a working knowledge of computers now has become a standard. This test helps gauge knowledge in computer operations, hardware and web proxies. 

Target Candiates: IT Staff, Technical Support Staff, BPO agents

Target Industries: BPO, all industries that have IT unit

General Computer Knowledge

This test unit measures the ability to use inductive and deductive reasoning to draw logical conclusions from a given set of statements

Decisions are made every day from easy to more complex ones. Using a scientific approach to analyzing root-cause and finding results enable employees to work more independently. Logical reasoning also provides a foundation for experimentation which encourages insights and helps in the creation of new business opportunites. This test measures ability to use inductive and deductive reasoning to draw conclusions.

Logical Reasoning

This is a test unit that measures the ability to use math to solve problems encountered in the real world, covering simple word problems on arithmetic, interests, and conversion

Performing business transactions requiring mathematical calculations such as payroll, retail sales, invoicing, purchasing, and staff forecasting contribute to running business operations successfully. Any delay or miscalculation can affect employee and customer relations. Companies should hire employees showing strong ability in numeracy so employees can interpret results better, process information faster, and make sound decisions. While technology has assisted in carrying out these tasks, skills are required for employee and business performance. This test identifies ability to apply basic math calculations in various problem-solving scenarios.

Practical Math

This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action

Hiring employees that can accurately follow written steps and processes ensures two things--consistent output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Written)

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

This measures the ability to grasp and comprehend fully and completely, explicit and implicit information of spoken communication/information.

Listening Comprehension

This measures the ability to retain information (written and spoken) presented in varied contexts.

Recall

Marketing Assistant

<ul>
	<li>Our accounting staff will be the primary person in charge of bookkeeping, preparation of financial reports and drafting financial statements.</li>
	<li>Addtional regular tasks include payroll checking and preparation, check preparation and disbursement.</li>
	<li>Other recurring tasks would be tax compliance, governmenet agency complaince, and applying for business permits.</li>
	<li>Will work closely with the Accountant of the company</li>
</ul>

Auditing and Compliance

Financial Reporting

General Accounting

Taxation

Bookkeeping

Accounting

Payroll

Accounting Staff | Office Based

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Role

As a Customer Advisor - New Accounts Officer, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure on-time and accurate service delivery in compliance with the service standards of the Bank.

 

How you'll contribute

<ul>
	<li>Identifies customer's needs, maintains and nurtures customer relationships through marketing calls, recommending and cross-selling other bank products, services, and alternative channels to customers, and formulation of strategies to further increase dealings with the Bank</li>
	<li>Assists walk-in customers by serving and advising them on bank products to meet their needs and have dealings with the Bank</li>
	<li>Manages/attends to customers’ complaints by coordinating with the Branch Channel Manager (BCM) and/or concerned unit/s to ensure resolution and meet client satisfaction</li>
	<li>Processes over-the-counter transactions and requests in accordance with the policies and procedures set by the Bank to ensure service delivery to customers within the service standards of the Bank</li>
	<li>Acts as a primary co-custodian to the Main Vault Door and Cash Safe and is tasked to conduct end-of-day verification of cash in a vault in accordance with the policies and procedures set by the Bank</li>
</ul>

Persuasion and Negotiation

Salesforce

Sales and Marketing Knowledge

Customer Service

Communication Skills

Closing Sales

New Accounts Officer Baguio

About the Role: As a Customer Service New Associate, you will be performing the following tasks on a daily:

<ul>
	<li>Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer</li>
	<li>Resolve problems and issues in a professional manner and engage with customers to identify additional needs</li>
	<li>Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services</li>
	<li>Achieve challenging individual, team, and contact center targets</li>
</ul>

 

If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-3PM located at:

<ul>
	<li>San Nicolas, Ilocos Norte: G/F Valdez Center Bldg. A Venvi IT Park, San Nicolas Ilocos Norte.</li>
</ul>

Client Management Associate | Open to BPO Starters | Accenture Ilocos

Attention Teachers, Librarians, and Marketing practitioners! 
 
Do you have a passion to be an Account Manager with a leading company in the field of education? 
 
We have the perfect opportunity for you! 
 
Our company is seeking a highly motivated a creative individual to join our team.

<ul>
	<li>As an Account Manager, you will have the unique opportunity to combine your skills to provide effective solutions that will improve schools and libraries.</li>
	<li>As a key member of our team, you will be responsible for becoming an expert in education solutions.</li>
	<li>The Account Manager will be tasked with collaborating with teachers and academic heads to improve school literacy, and research skills to benefit students nationwide. 
	 
	We Offer:</li>
	<li>A competitive salary and benefits package,</li>
	<li>A dynamic work environment that fosters creativity, innovation, and growth.</li>
	<li>We also provide travel opportunities within the Philippines and Asia to help broaden your horizons and see the world</li>
</ul>

<ul>
	<li>Join us today and make an impact in the lives of learners everywhere! Apply now and join our team of successful Account Managers.</li>
</ul>

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