ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

Technical Support Representative | Pasig

Work as Technical Support for the world's leading brand of laptop and gadgets.

<ul>
	<li>Handle tickets of customers who have issues with their devices</li>
	<li>Receive and provide technical knowledge and instruction to customers on the use of devices</li>
	<li>Assist customers with troubleshooting of devices and resolved issues in a satisfactory manner</li>
	<li>Handle queries regarding set-up or updating of device's operating system and other applications</li>
</ul>

Technical Support Specialists | Gadgets and Devices | Pasig

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Fashion Designer

Job Summary: The Fashion Designer will be responsible for conceptualizing, creating, and developing fashion designs that align with the brand's aesthetic and target market. Will work closely with cross-functional teams, including Production Merchandising, Purchasing, R&amp;D, Product and Development, Merchandising Planning and Control Departmentand Marketing, to ensure that the designs are translated into successful retail products that meet customer needs and contribute to the company's growth.

Key Responsibilities:

<ol>
	<li>Design Development:

	<ul style="list-style-type: disc;">
		<li>Conceptualize and develop fashion designs, including apparel, accessories, and potentially footwear, that reflect the brand's identity, trends, and market preferences.</li>
		<li>Create detailed sketches, illustrations, and technical drawings to effectively communicate design ideas to the production team.</li>
	</ul>
	</li>
	<li>Market and Trend Research:
	<ul style="list-style-type: disc;">
		<li>Stay updated with current fashion trends, consumer preferences, and market insights to inform design decisions.</li>
		<li>Analyze and interpret trend forecasts to adapt them to the brand's design direction.</li>
	</ul>
	</li>
	<li>Collaboration and Communication:
	<ul style="list-style-type: disc;">
		<li>Work closely with cross-functional teams, including merchandisers, pattern makers, and product developers, to ensure the seamless execution of design concepts.</li>
		<li>Communicate design concepts, details, and requirements effectively through visual presentations and discussions.</li>
	</ul>
	</li>
	<li>Material and Trim Selection:
	<ul style="list-style-type: disc;">
		<li>Identify appropriate fabrics, materials, and trims for each design, considering factors like quality, cost, and availability.</li>
		<li>Collaborate with suppliers and vendors to source necessary materials and maintain strong relationships.</li>
	</ul>
	</li>
	<li>Prototyping and Sampling:
	<ul style="list-style-type: disc;">
		<li>Oversee the creation of prototypes and samples, providing guidance and feedback to ensure designs are accurately translated into physical products.</li>
		<li>Participate in fittings and adjustments to ensure the garments' fit, comfort, and overall aesthetic meet brand standards.</li>
	</ul>
	</li>
	<li>Collection Presentation:
	<ul style="list-style-type: disc;">
		<li>Contribute to the development of lookbooks, presentations, and visual displays for showcasing collections to internal teams and potential buyers.</li>
	</ul>
	</li>
	<li>Adaptation and Iteration:
	<ul style="list-style-type: disc;">
		<li>Continuously refine designs based on feedback, market performance, and emerging trends to enhance the brand's offerings.</li>
	</ul>
	</li>
	<li>Technical Expertise:
	<ul style="list-style-type: disc;">
		<li>Stay knowledgeable about garment construction techniques, pattern making, and manufacturing processes to ensure design feasibility and efficiency.</li>
	</ul>
	</li>
	<li>Brand Consistency:
	<ul style="list-style-type: disc;">
		<li>Ensure that all designs align with the brand's core values, identity, and aesthetic.</li>
	</ul>
	</li>
</ol>

Fashion Designer

Key Responsibilities:

<ol>
	<li>Area Manager Supervision:

	<ul style="list-style-type: disc;">
		<li>Directly manage and provide guidance to a team of Area Managers responsible for individual stores within the designated area.</li>
		<li>Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.</li>
		<li>Provide coaching, training, and support to help Area Managers achieve their goals.</li>
	</ul>
	</li>
	<li>Store Operations Management:
	<ul style="list-style-type: disc;">
		<li>Ensure that each store within the area follows company operational standards and policies.</li>
		<li>Oversee daily operations, including inventory management, visual merchandising, and customer service.</li>
		<li>Monitor and analyze store performance metrics, identifying areas for improvement.</li>
	</ul>
	</li>
	<li>Sales and Financial Management:
	<ul style="list-style-type: disc;">
		<li>Collaborate with Area Managers to develop and implement sales strategies and goals for each store.</li>
		<li>Analyze sales data and financial reports to assess store performance and make recommendations for improvement.</li>
		<li>Assist in budgeting and expense control to maximize profitability.</li>
	</ul>
	</li>
	<li>Visual Merchandising and Brand Standards:
	<ul style="list-style-type: disc;">
		<li>Ensure that all stores maintain consistent visual merchandising and brand presentation.</li>
		<li>Implement and enforce visual standards and promotional campaigns across stores.</li>
		<li>Collaborate with marketing teams to execute marketing initiatives effectively.</li>
	</ul>
	</li>
	<li>Staff Development:
	<ul style="list-style-type: disc;">
		<li>Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.</li>
		<li>Foster a culture of teamwork, excellence, and customer focus within the area.</li>
	</ul>
	</li>
	<li>Inventory Control:
	<ul style="list-style-type: disc;">
		<li>Monitor inventory levels and stock turnover rates to minimize stockouts and overstock situations.</li>
		<li>Collaborate with Area Managers to implement loss prevention measures.</li>
	</ul>
	</li>
	<li>Compliance and Policies:
	<ul style="list-style-type: disc;">
		<li>Ensure all stores adhere to company policies, procedures, and compliance requirements.</li>
		<li>Stay informed about industry regulations and implement necessary changes.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.</li>
		<li>Analyze data to identify trends and opportunities for process improvement.</li>
	</ul>
	</li>
</ol>

Retail Operations Manager

Visual Merchandising Manager 

Job Summary: The Visual Merchandising Manager plays a crucial role in creating an engaging and visually appealing shopping experience for customers. This role involves leading a team of Regional Visual Merchandisers to effectively display merchandise, develop creative displays, and enhance the overall store aesthetics to drive sales and brand loyalty.

Responsibilities:

<ol>
	<li>Visual Merchandising Strategy: Develop and implement the visual merchandising strategy that aligns with the brand's image, target audience, and current trends.</li>
	<li>Store Layout and Design: Collaborate with the store management team to plan and optimize the store layout, ensuring efficient use of space and highlighting key product categories and promotions.</li>
	<li>Window Displays: Create captivating and innovative window displays that showcase the latest products and tell a compelling story, drawing customers into the store.</li>
	<li>In-Store Displays: Design and execute attractive in-store displays, including feature walls, focal points, and merchandise arrangements that guide customers through the store.</li>
	<li>Fixture Placement: Strategically place fixtures, mannequins, and signage to enhance product visibility and encourage exploration of different product sections.</li>
	<li>Planogram Implementation: Develop and maintain planograms for various store sections, ensuring consistent presentation of merchandise and easy navigation for customers.</li>
	<li>Product Presentation: Ensure products are presented in an organized and visually appealing manner, paying attention to color coordination, styling, and thematic groupings.</li>
	<li>Inventory Management: Collaborate with inventory and buying teams to ensure appropriate stock levels for display and replenishment, avoiding overstock or out-of-stock situations.</li>
	<li>Team Management: Lead and coach a team of visual merchandisers, providing guidance, training, and feedback to ensure consistent execution of visual standards.</li>
	<li>Seasonal Transitions: Oversee the seamless transition of displays and decor to align with seasonal changes, holidays, and promotional events.</li>
	<li>Collaboration: Work closely with the marketing and design teams to integrate branding, promotional materials, and graphics into visual displays.</li>
	<li>Competitor Analysis: Monitor and analyze competitors' visual merchandising strategies to identify trends and opportunities for improvement.</li>
	<li>Feedback and Reporting: Gather customer feedback and sales data to evaluate the effectiveness of visual merchandising strategies and make data-driven improvements.</li>
	<li>Health and Safety: Ensure all visual displays and setups adhere to safety and accessibility regulations, including fire codes and other Government guidelines.</li>
	<li>Budget Management: Manage the visual merchandising budget, including allocation of resources for props, materials, signage, and displays.</li>
</ol>

Visual Merchandising Manager

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

<ul>
	<li>Answer and respond to customers' calls and mails relating to their technical issues.</li>
	<li>Diagnose, clarify, and/or resolve support requests.</li>
	<li>Seek appropriate guidance for more complex matters.</li>
	<li>Record all calls and questions relating to technical problems in the internal call database.</li>
	<li>Achieve computer system objectives by:
	<ul>
		<li>Gathering pertinent data.</li>
		<li>Identifying and evaluating options.</li>
		<li>Recommending a course of action.</li>
	</ul>
	</li>
	<li>Confirm program objectives and specifications by:
	<ul>
		<li>Testing new programs.</li>
		<li>Comparing programs with established standards.</li>
		<li>Making modifications.</li>
	</ul>
	</li>
	<li>Improve existing programs by:
	<ul>
		<li>Reviewing objectives and specifications.</li>
		<li>Evaluating proposed changes.</li>
		<li>Recommending changes.</li>
		<li>Making modifications.</li>
	</ul>
	</li>
</ul>

MS Office

Technical Support Representative

CommPeak, a leading call center solutions provider, makes cloud-based communication easier and more affordable, empowering people with superior quality products. Our solutions, including A-Z VoIP termination, predictive Dialer, Cloud PBX, and more, enable companies to create customized solutions based on unique business models. The CommPeak team continuously strives to bring the most innovative, user-friendly tools to the market

CommPeak Limited

Responsibilities:

<ul>
	<li>Provide technical support for all CommPeak services such as VoIP, DID, PBX and Dialer (24/7/365 environment)</li>
	<li>Perform the first level of troubleshooting and resolution of incidents through proper investigation, data gathering, identification, and application of workarounds or solutions</li>
	<li>Deliver support services to end-users via ticketing system and chat</li>
	<li>Assist in the monitoring of business and infrastructure alerts. Ensure proper escalation and coordination of monitored events or incidents</li>
	<li>Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues</li>
</ul>

Technical Support Engineer

Filstar Distributors Corporation maintains the prestige of being the exclusive licensee of Hallmark Cards in the Philippines since 1974. In addition, it was made the authorized distributor of the following brands:

• Pioneer Balloons from the U.S.A. in 1995
• BIC Stationery products from France in 2001; BIC Lighters and Shavers (exclusive distributorship)
• Everts Balloons from Malaysia in 2003
• Martha Stewart Crafts 
• Scentco
• Crayola (Licensee)

The company was the first to introduce the scrapbooking hobby in the Philippines, creating the brand Craft Easy, formerly known as All About Scrapbooking.

Other of its locally-created brands include:

• Celebration Balloons
• Wrapsody - a line of high-end quality gift wrap paper with special effects
• Wrap 'Em Up – ribbons and quick gift wrapping ideas
• Photofun photo albums

THE STORY OF THE HALLMARK BRAND AND FILSTAR, THE COMPANY, IN THE PHILIPPINES

The beginnings of Hallmark in the Philippines had its share of twists and charm. In 1969, people from Kansas City, U.S.A., home of the Hallmark headquarters, came to the Philippines looking for a local licensee. It was in National Book Store (NBS) that Hallmark discovered the qualities they too valued: the premium placed on excellence and the right attitude towards growth. These were the same qualities which the founder of NBS, Mrs. Socorro C. Ramos, valued.

It was a Good Friday when Mrs. Ramos was approached by Hallmark U.S.A. Thereafter, she went to Kansas City to arrange the deal and successfully came back with the license to manufacture and distribute Hallmark in the Philippines. It was on her kitchen table that the very first cards were planned. This was in 1973, the start of the Hallmark- NBS partnership. The next year, Hallmark cards made their appearance on the racks of National Book Store.

What followed were years of astounding growth and excellence. In product lines, from Christmas to everyday themes, more greeting cards and other excellent products have been added on each year to establish a full line of quality Hallmark merchandise.

Today, Filstar distributes to 1,000 outlets nationwide and has evolved to be a distributor of not just Hallmark, but of other products that supplement and enhance the personal expressions industry. The successful introduction of the All About Scrapbooking brand spearheaded the art of scrapbooking in the Philippines. It is now the top of mind brand of scrapbooking enthusiasts and hobbyists.

Filstar Distributors Corporation

<ul>
	<li>Providing tech support, reviewing and updating existing programs, identifying and fixing defects, supporting data architecture, generating reports, developing in-house software, and mitigating potential risk</li>
</ul>

<ul>
	<li>Coding and debugging</li>
	<li>Designing and testing computer structures</li>
	<li>Troubleshooting system errors</li>
	<li>Providing tech support</li>
	<li>Assists in development of IT applications</li>
	<li>Maintains historical records and ensures safekeeping of program codes</li>
</ul>

Programmer

World Class Laminate, Inc. (WCLI) is the pioneer in manufacturing melamine boards (ParticleBoard, MDF, Plywood), Membrane Doors, Solid Surface, Phenolic &amp; Compact Boards in the Philippines. It is a service-oriented company that provides the local construction industry with world-class boards for furniture, cabinets, closets, walls, partitions and other interior requirements. 
 
Simply Modular, our coolest product to date is the only screwless stackable furniture, the first of its kind in the Philippines! 
Simply Modular Branches: 
SM M Place 
Ayala 30th 
Vertis North (soon!) 
New exciting products mean we need more people like you to join our growing team! Browse our openings or message us here for more questions and concerns.

World Class Laminate Inc.

Duties and Responsibilities:

<ul>
	<li>Apply statistical methods and perform mathematical calculations to determine manufacturing processes, staff requirements and production standards.</li>
	<li>Coordinate quality control objectives and activities to resolve production problems, maximize product reliability and minimize cost.</li>
	<li>Draft and design layout of equipment, materials and work space to illustrate maximum efficiency, using drafting tools and computer.</li>
	<li>Review production schedules, engineering specifications, orders and related information to obtain knowledge of manufacturing methods, procedures and activities.</li>
	<li>Formulate sampling procedures and designs and develop forms and instructions for recording, evaluating and reporting quality and reliability data.</li>
	<li>Record or oversee recording of information to ensure currency of engineering drawings and documentation of production problems.</li>
	<li>Study operations sequence, material flow, financial statements, organization charts and project information to determine worker functions and responsibilities.</li>
	<li>Direct workers engaged in product measurement, inspection and testing activities to ensure quality control and reliability.</li>
	<li>Implement methods and procedures for disposition of discrepant material and defective or damaged parts and assess cost and responsibility.</li>
	<li>Evaluate precision and accuracy of production and engineering drawings to formulate corrective action plan.</li>
	<li>Analyze statistical data and product specifications to determine standards and establish quality and reliability objectives of finished product.</li>
	<li>Develop manufacturing methods, labor utilization standards and cost analysis systems to promote efficient staff and facility utilization.</li>
	<li>Recommend methods for improving utilization of personnel, material and utilities.</li>
	<li>Plan and establish sequence of operations to fabricate and assemble parts or products and to promote efficient utilization.</li>
	<li>Complete production reports, materials, tool and equipment lists.</li>
	<li>Schedule deliveries based on production forecasts, material substitutions, storage and handling facilities and maintenance requirements.</li>
	<li>Regulate and alter workflow schedules according to established manufacturing, sequences and lead times to expedite production operations.</li>
</ul>

Industrial Engineer

Executive Assistant

Position Overview: The Executive Assistant to the President plays a crucial role in providing high-level administrative support to the President of the company. This role requires exceptional organizational skills, attention to detail, discretion, and the ability to work in a fast-paced and dynamic environment. The Executive Assistant will be responsible for managing the President's schedule, handling communication, coordinating meetings, and ensuring the efficient operation of the President's office.

Key Responsibilities:

<ol>
	<li>Calendar Management:

	<ul style="list-style-type: disc;">
		<li>Manage and maintain the President's calendar, scheduling appointments, meetings, and events.</li>
		<li>Prioritize and manage conflicting appointments while ensuring the President's time is optimized.</li>
	</ul>
	</li>
	<li>Communication:
	<ul style="list-style-type: disc;">
		<li>Screen, prioritize, and manage incoming communications, including emails, phone calls, and correspondence.</li>
		<li>Draft and compose emails, memos, letters, and other communications on behalf of the President.</li>
		<li>Handle inquiries and information requests, ensuring timely and accurate responses.</li>
	</ul>
	</li>
	<li>Meeting Coordination:
	<ul style="list-style-type: disc;">
		<li>Organize and schedule meetings, conferences, and appointments for the President.</li>
		<li>Prepare agendas, materials, and presentations for meetings.</li>
		<li>Attend meetings, take minutes, and distribute meeting summaries as necessary.</li>
	</ul>
	</li>
	<li>Travel and Logistics:
	<ul style="list-style-type: disc;">
		<li>Coordinate travel arrangements, including flights, accommodations, transportation, and itineraries.</li>
		<li>Ensure all travel arrangements align with the President's schedule and preferences.</li>
		<li>Prepare travel expense reports and reconcile receipts.</li>
	</ul>
	</li>
	<li>Confidentiality and Discretion:
	<ul style="list-style-type: disc;">
		<li>Maintain a high level of confidentiality and handle sensitive information with discretion.</li>
		<li>Serve as a trusted liaison between the President and internal/external stakeholders.</li>
	</ul>
	</li>
</ol>

 

<ol>
	<li>Project Support:

	<ul style="list-style-type: disc;">
		<li>Assist the President in various projects, research, and initiatives as required.</li>
		<li>Collaborate with cross-functional teams to gather information and prepare reports.</li>
	</ul>
	</li>
	<li>Office Management:
	<ul style="list-style-type: disc;">
		<li>Oversee the President's office operations, including supplies, equipment, and facilities.</li>
		<li>Coordinate with administrative staff to ensure a smooth office environment.</li>
		<li>To submitting the minutes of the meeting within 24 to 48 hour window.</li>
	</ul>
	</li>
	<li>Prioritization and Time Management:
	<ul style="list-style-type: disc;">
		<li>Assist the President in managing priorities and deadlines effectively.</li>
		<li>Proactively identify areas where support is needed and take initiative to address them.</li>
	</ul>
	</li>
</ol>

Executive Assistant

<ol>
	<li>Content Creation: Generate high-quality digital content, including images, videos, blog posts, and social media updates, to showcase the company's products and brand identity. Ensure that all content aligns with the brand's visual and messaging guidelines.</li>
	<li>Content Strategy: Develop and execute a comprehensive content strategy that aligns with the company's marketing and branding goals. Plan content calendars and schedules to maintain a consistent online presence.</li>
	<li>Social Media Management: Manage and monitor the company's social media accounts. Create engaging posts, respond to comments, and analyze performance metrics to improve content strategies.</li>
	<li>E-commerce Support: Collaborate with the e-commerce team to optimize product listings, ensuring that product descriptions, images, and videos are attractive and informative to online shoppers.</li>
	<li>SEO Optimization: Implement SEO strategies to enhance the discoverability of digital content. Use keyword research and optimization techniques to improve search engine rankings.</li>
	<li>Collaboration: Work closely with marketing, design, and photography teams to coordinate content creation efforts. Ensure that the brand's messaging is consistent across all digital channels.</li>
	<li>Content Management: Organize and maintain a digital asset library, including images, videos, and written content. Ensure that all content is up to date and easily accessible for various marketing campaigns.</li>
	<li>Analytics and Reporting: Utilize analytics tools to track the performance of digital content. Generate reports and insights to measure the effectiveness of content strategies and make data-driven improvements.</li>
</ol>

Digital Content Producer

Job Description: Customer Relations Officer 

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

Key Responsibilities:

1. Customer Support and Communication:

<ul>
	<li>Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.</li>
	<li>Maintain a courteous and empathetic approach to ensure a positive customer experience.</li>
</ul>

2. Order Management:

<ul>
	<li>Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.</li>
	<li>Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.</li>
</ul>

3. Product Knowledge:

<ul>
	<li>Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.</li>
	<li>Assist customers with product selection and styling suggestions to meet their needs.</li>
</ul>

4. Complaint Resolution:

<ul>
	<li>Handle customer complaints effectively, aiming to turn negative experiences into positive ones.</li>
	<li>Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.</li>
</ul>

5. Feedback Analysis:

<ul>
	<li>Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.</li>
	<li>Contribute to the enhancement of customer satisfaction through actionable insights.</li>
</ul>

6. Proactive Engagement:

<ul>
	<li>Initiate proactive outreach to customers for feedback, product reviews, and special promotions.</li>
	<li>Engage in personalized interactions to create a loyal customer base.</li>
</ul>

 

 

7. Data Management:

<ul>
	<li>Maintain accurate and organized customer records and interactions within the company's CRM system.</li>
	<li>Ensure data privacy and security compliance in all customer-related activities.</li>
</ul>

8. Cross-Functional Collaboration:

<ul>
	<li>Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.</li>
	<li>Contribute to the development of marketing campaigns and promotions.</li>
</ul>

Customer Relations Officer

<ul>
	<li>Assist customers with IT related problems on android phones</li>
	<li>Monitor support request for timely resolution</li>
	<li>Provide detailed instructions to customers</li>
	<li>Research required information using available resources to provide adequate solution to customer technical concerns</li>
</ul>

Salary package: P22,000 per month PLUS incentives and government mandated benefits and HMO.

Technical Specialists | Ortigas | Android Phone Helpdesk

Key Responsibilities:

<ol>
	<li>Talent Acquisition:

	<ul style="list-style-type: disc;">
		<li>Identify staffing needs and collaborate with department managers to define job requirements.</li>
		<li>Develop and maintain effective recruitment strategies to attract diverse, high-quality candidates.</li>
		<li>Conduct interviews and assess candidates for their suitability and alignment with the store's culture and values.</li>
		<li>Maintain relationships with external recruitment agencies and job boards to source potential candidates.</li>
	</ul>
	</li>
	<li>Selection and Evaluation:
	<ul style="list-style-type: disc;">
		<li>Coordinate and administer pre-employment assessments, background checks, and reference checks.</li>
		<li>Participate in the final selection process, making recommendations for hiring decisions.</li>
		<li>Ensure a smooth and efficient onboarding process for new hires, providing them with necessary training and resources.</li>
	</ul>
	</li>
	<li>Employer Branding:
	<ul style="list-style-type: disc;">
		<li>Develop and maintain the store's employer brand to attract top talent.</li>
		<li>Promote a positive and inclusive work environment, aligning with the fashion retail store's image and values.</li>
	</ul>
	</li>
	<li>Compliance and Documentation:
	<ul style="list-style-type: disc;">
		<li>Ensure all hiring and recruitment activities adhere to relevant labor laws and regulations.</li>
		<li>Maintain accurate and up-to-date candidate and employee records.</li>
	</ul>
	</li>
	<li>Reporting and Analysis:
	<ul style="list-style-type: disc;">
		<li>Prepare and present regular reports on recruitment metrics, including time-to-fill and cost-per-hire.</li>
		<li>Analyze recruitment data to identify areas for improvement in the hiring process</li>
	</ul>
	</li>
</ol>

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