Dynamics Business Central Support Engineer  

Area of Responsibility:

• Provides technical support for MS Dynamics 365 Business Central, addressing user issues and ensuring system functionality.
• Perform regular updates and maintenance to keep the system running smoothly.
• Identify, diagnose and resolve technical problems, including performing root cause analysis
• Develop and maintain detailed documentation for system configurations, processes, and user guides
• Conduct training sessions for end-users to enhance their understanding and use of Business Central
• Manage and support integrations with other systems and third-party applications
• Coordinate and collaborate with customer users, IT and internal support
• Propose and implement system improvements to enhance performance and user experience.

Job Requirements:

Background

• Degree in Computer Science, Information Technology or a related field
• Has 3-5 years demonstrated experience with MS Dynamics365 Business Central
• Strong understanding of business and financial processes
• Experience in Dynamics 365 CE ticketing system tool
• Effective communication and interpersonal skills.

Skills

Soft Skills

• Ability to work independently, prioritize and solve problems proactively.
• Ability to focus on deadlines and deliverables.
• Ability to think abstractly.
• Ability to adapt to flexible working schedules depending on business needs
• Ability to build strong relationships between organizational departments and external stakeholders
• Team player with strong communication skills and customer focus.
• Clear and effective communications