business process outsourcing airline services

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Gather customer information as required.</li>
	<li>Recommend solutions and other services, if appropriate.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

Airline Support Associate

<ul>
	<li>Provide booking and reservation services to corporate clients/customers.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to clients.</li>
	<li>Strive to proivde excellent customer service at all times.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary P26,000 to 29,000</li>
	<li>Night shift differential pay</li>
	<li>Performance incentives</li>
	<li>HMO benefit from Day 1</li>
	<li>Government mandated benefits</li>
</ul>

Airline Ticketing Agents | BPO Cebu

<ul>
	<li>Provide booking and reservation services to corporate clients/customers.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to clients.</li>
	<li>Strive to proivde excellent customer service at all times.</li>
</ul>

Salary Package:

<ul>
	<li>Basic Salary and Allowance 20,000 - 25,000 (depending on experience)</li>
	<li>Performance Incentives and bonuses</li>
	<li>HMO benefits</li>
	<li>Full salary during training</li>
</ul>

Corporate Airline Ticketing Service Executives | Makati

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Chat Support

Communication Skills

Airline Ticketing Associate

<ul>
	<li>Obtain client information by:
	<ul>
		<li>Answering telephone calls.</li>
		<li>Interviewing clients.</li>
		<li>Verifying information.</li>
	</ul>
	</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Inform clients by:
	<ul>
		<li>Explaining procedures.</li>
		<li>Answering questions.</li>
		<li>Providing information.</li>
	</ul>
	</li>
	<li>Maintain communication equipment by reporting problems.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Studying new product descriptions.</li>
		<li>Participating in educational opportunities.</li>
	</ul>
	</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
</ul>

Airline Booking Associate

<ul>
	<li>Obtains client information by answering telephone calls, interviewing clients, verifying information.</li>
	<li>Determines eligibility by comparing client information to requirements.</li>
	<li>Establishes policies by entering client information and confirming pricing.</li>
	<li>Informs clients by explaining procedures, answering questions, and providing information.</li>
	<li>Maintains communication equipment by reporting problems.</li>
	<li>Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.</li>
	<li>Updates job knowledge by studying new product descriptions and participating in educational opportunities.</li>
	<li>Accomplishes sales and organization mission by completing related results as needed.</li>
</ul>

Airline Reservations Associate

<ul>
	<li>Taking phone calls from customers.</li>
	<li>Provide customers with product and service information</li>
	<li>Enter new customer information into system</li>
	<li>Update existing customer information</li>
</ul>

Airline Reservations Officers | Makati

Information Ordering

Email Support

Customer Service

Typing

Data Encoding / Data Entry

Airline Ticketing Executive

<ul>
	<li>Handle inbound and outbound customer service calls.</li>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Process orders, forms, and applications.</li>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Delight customers and ensure best customer experience possible.</li>
</ul>

CSR | Airline | Cubao, Quezon City

<ul>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product/service or make a donation.</li>
	<li>Describe products and services.</li>
	<li>Respond to questions.</li>
	<li>Identify and overcome objections.</li>
	<li>Take the customer through the sales process.</li>
	<li>Obtain customer information.</li>
	<li>Obtain possible customer leads.</li>
	<li>Maintain customer/potential customer data bases.</li>
	<li>Follow up on initial contacts.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
</ul>

Airline Reservations Professional

<ul>
	<li>Complete call logs.</li>
	<li>Provide customers with product and service information.</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Obtain customers' information.</li>
	<li>Update job knowledge by participating in educational opportunities.</li>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
</ul>

Airline Booking Associate | Alabang

As an Airline Reservations Agent, you will receive calls about inquiries, reservations, and complaints.

<ul>
	<li>Provide the information the customers are asking for.</li>
	<li>Place customer reservations in the computer system.</li>
	<li>Manage customer complaints and resolve as much as possible.</li>
	<li>Identify and escalate issues (if necessary) to supervisors.</li>
	<li>Maintaining customer satisfaction.</li>
</ul>

Airline Reservations | Call Center Agent | Mandaluyong

<ul>
	<li>Handle ticket reservation and booking for corporate and individual clients</li>
	<li>Arranging flights, insurance and accommodation</li>
	<li>Using a booking system to secure ticket reservations and reschedule flights</li>
	<li>Collecting and processing payments or refunds</li>
	<li>Advising clients on travel arrangements, e.g. visas and passports</li>
	<li>Sending out online tickets to clients</li>
</ul>

Airline Ticketing Specialist | Bacoor Cavite

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

<ol>
	<li>Performs business requirements gathering from external and internal stakeholders using elicitation techniques and ensures proper documentation of these business requirements</li>
	<li>Reviews, analyzes, and evaluates client's requirements to implement system solutions to support the client's requirements</li>
	<li>Translates client requirements into functional requirements in a clear manner that is comprehensible to developers or project team</li>
	<li>Conducts software design sessions with solutions architect and development team to define functionalities of a software for developed product and services</li>
	<li>Define project requirements by identifying project milestones, phases, and activities and creating a project timeline based on the milestones and activities</li>
	<li>Monitoring of the deliverables and ensuring timely completion of projects</li>
	<li>Function as a liaison between business users and the technical team</li>
	<li>Conducts regular checkpoints or meetings with the business users to ensure that issues are appropriately addressed</li>
	<li>Conducts functional testing of software releases and ensures that it is aligned with the business requirements</li>
	<li>Monitors software problems of developed products and services from problem reporting to resolution</li>
	<li>Supports project delivery by working with the project team to document and coordinate user acceptance testing and training plans</li>
	<li>Provides the necessary support to ensure that all issues encountered during user acceptance test are properly addressed and resolved on a timely manner</li>
	<li>Manages development of developed products and services, features, and enhancements as aligned with each product’s roadmap</li>
	<li>Conducts risk assessment with project team for identifying risks ang mitigating plans for each assigned project</li>
	<li>Consolidates and validates build packages and patches, as endorsed by the quality analyst for proper commercial versioning and documentation, and handover to the implementation team</li>
	<li>Formulates pricing strategies in delivering product to the marketplace</li>
	<li>Researches on new technologies for use in improving usage of the product</li>
</ol>

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