ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Manage knowledge transfer, material development and training delivery</li>
	<li>Standardize training modules - ensuring alignment with new process releases</li>
	<li>Execute process training to Operations team and calibrate results across.</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

Compensation: Php 35,000 to 40,000

BPO Process Trainer

<ul>
	<li>Answer inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfill requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sell additional services by recognizing opportunities to up-sell accounts and explaining new features.</li>
	<li>Maintain call center database by entering information.</li>
	<li>Keep equipment operational by following established procedures; reporting malfunctions.</li>
	<li>Update job knowledge by participating in educational opportunities.</li>
	<li>Enhance organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service

Medical BPO Associate

<ul>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Keep equipment operational by following established procedures and reporting malfunctions.</li>
	<li>Provide customers with product and service information.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Recommend solutions and other services if appropriate.</li>
</ul>

Healthcare BPO Agent | Pasay

<ul>
	<li>Design and prepare training courses and materials specific to sales motivation.</li>
	<li>Help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.</li>
	<li>Create sales campaign and drive sales campaign based on project needs.</li>
	<li>Execute process training to Operations team and calibrate results across.</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

Compensation: Php 25,000 to 40,000

BPO Sales Trainer | Cebu

<ul>
	<li>Improve system performance by identifying problems and recommending changes.</li>
	<li>Route calls to appropriate resource.</li>
	<li>Follow up customer calls where necessary.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Healthcare BPO Professional | Taguig

A Sales coach will help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance. 
 
Responsiblities: 

<ul>
	<li>one-on-one sessions to target transferable skills.</li>
	<li>mentors, trains, and motivates people to improve their performance and achieve their goals.</li>
	<li>monitoring, onboarding, and setting goals for the teams assigned to them.</li>
	<li>designing and preparing training courses and materials specific to sales motions</li>
	<li>Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders</li>
</ul>

Sales and Marketing Knowledge

Communication Skills

Coaching

BPO Sales Coach | Cebu

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a BPO Sales Representative, you will perform the following (but not limited to) duties and responsibilities:  

<ul>
	<li>A sales coach is a person who mentors, trains, and motivates people to improve their performance and achieve their goals. </li>
	<li>A sales coach is responsible for monitoring, onboarding, and setting goals for the teams assigned to them.</li>
	<li>A Sales Coach is also responsible in designing and preparing training courses and materials specific to sales motion. </li>
	<li>A sales coach should have a good understanding of sales techniques and the ability to establish a rapport with the team. Candidates are required to have excellent communication skills - written and verbal with absence of mother tongue influence.</li>
	<li>Provide resolution to the customer based on process knowledge and training provided, utilizing the company’s internal CRM/mainframe systems and customer purchase orders</li>
</ul>

BPO Sales Representative | Cebu

<ul>
	<li>Manage knowledge transfer, material development and training delivery</li>
	<li>Standardize training modules - ensuring alignment with new process releases</li>
	<li>Execute process training to Operations team and calibrate results across.</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

BPO Process Trainer | Cebu

<ul>
	<li>Deliver dynamic training lessons across the project to a diverse learning audience.</li>
	<li>Ensure effective knowledge transfer via an assortment of teaching techniques, assessment tools and continuous improvement opportunities.</li>
	<li>Perform training needs analysis, training design and material development.</li>
	<li>Standardize training modules - ensuring alignment with new process releases</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

Compensation: Php 25,000 to 45,000

Training Specialist | BPO | Call Center

Leadership: Responsible for leading seamless migrations anywhere from across the BPO company's global footprint. The role ensures perfect execution of transition processes with end to end accountability.

Business Development: Lead new business pursuits to develop customized solutions for specific client engagements, working closely with clients for onsite projects. Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.

Organization Development: Build capability of migration functional team, bringing thought leadership to the table that improves migration set up and implementation.

BPO Transition Manager | MOA Pasay

<ul>
	<li>Perform quality audit on calls</li>
	<li>Ensure that information provided during the call done by the agents are accurate</li>
	<li>Timely and accurate completion of standard and advanced quality forms, reports and analysis</li>
	<li>Adhere to targeted call audits to be done per agent per month</li>
	<li>Attend and participates in quality calibration sessions</li>
	<li>Provide immediate education, report error trends and propose action plans to mitigate errors, as needed</li>
	<li>Will potentially perform POC tasks, as needed</li>
	<li>May be asked to take calls to keep him/herself updated or as needed</li>
</ul>

Quality Analyst | BPO | MOA Pasay

<ul>
	<li>Design and prepare training courses and materials specific to sales motivation.</li>
	<li>Help identify skills and opportunities for growth to create a program tailored to unique focus areas to improve performance.</li>
	<li>Create sales campaign and drive sales campaign based on project needs.</li>
	<li>Execute process training to Operations team and calibrate results across.</li>
	<li>Collaborate with Quality team and management across sites to identify learing gaps and develop LEAN, solution oriented and measurable training.</li>
</ul>

Compensation: Salary Php 35,000 to 58,000 plus HMO from Day 1, 13th month pay, Annual merit increase and bonuses, Paid VL and SL, Government Mandated benefits, Retirement benefit, etc.

BPO Sales Trainer | Cubao QC

<ul>
	<li>Manage the training function for multiple client areas</li>
	<li>Lead and facilitate the development, design and timely implementation of training programs/curriculum and improvement initiatives</li>
	<li>Oversee the management and effiicent scheduling of training resources and training classes</li>
	<li>Identify and assess training needs of the process; generate and execute plan for training interventions and quality initiatives</li>
	<li>Support the training and development of Trainers and Training Assistant Managers</li>
	<li>Collaborate with Operations Team to meet client needs and drive performance benchmarking</li>
	<li>Maintain an in-depth understanding of the domain knowledge, procedures and policies pertaining to Process Training</li>
</ul>

BPO Senior Training Manager | Alabang

<ul>
	<li>Provide booking and reservation services to corporate clients/customers.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to clients.</li>
	<li>Strive to proivde excellent customer service at all times.</li>
</ul>

Salary Package

<ul>
	<li>Monthly fixed salary P26,000 to 29,000</li>
	<li>Night shift differential pay</li>
	<li>Performance incentives</li>
	<li>HMO benefit from Day 1</li>
	<li>Government mandated benefits</li>
</ul>

Airline Ticketing Agents | BPO Cebu

<ul>
	<li>Oversee the day-to-day operations of a team of nurses who assist 
	their onshore counterparts with administrative case management tasks.</li>
	<li>Accountable for overall performance of nurses according to established standards and business policies</li>
	<li>Plan, direct,supervise and evaluate workflow as well as coordinate work activities to achieve volume expected and meet operational requirements.</li>
	<li>Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking</li>
	<li>Implement clinical policies and procedures in accordance with NCQA, URAC, state and federal standards and mandates</li>
	<li>Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams</li>
</ul>

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