Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

About the Role

As a Sales Assistant in SB Rental, you are responsible for assisting the Sales Head in soliciting and growing operating lease portfolio based on assigned quota/target. You will support the Sales Head towards achieving the overall sales business plan.

How you'll contribute

<ul>
	<li>Communicates regularly with other SBC group units through regular business correspondences and updates to secure account leads and business</li>
	<li>Prepares Lease Approval write-up and business information by securing complete pre-approval documents from lease applicants to finalize recommendation for lease line approval.</li>
	<li>Responds to inquiries from existing and prospective Lessees thru email, phone call or client call in a timely manner.</li>
	<li>Arranges client meetings and schedules of Sales Officers / Sales Head by confirming availability of parties involved and ensuring transportation means to support marketing efforts of the group.</li>
	<li>Attends to queries from Financial Analyst during financial review by communicating required information to client in order to firm up financial analysis report.</li>
	<li>Prepares availment sheets for review of Sales Head and Operations Head completing data required based on agreed terms and asset details of the leased asset to proceed with the preparation of the lease contracts.</li>
	<li>Maintains accurate reports on document deficiencies, lease transaction bookings, client source and other relevant portfolio data using worksheets or applicable system database for reference and management evaluation.</li>
	<li>Performs file back up procedure for relevant documents using back storage application or hard drive to secure data at all times.</li>
	<li>Endorses monthly branch referral reports or client source data thru email and maintaining report reference to allow SBC Business Intelligence Unit, Alliance Segment and other stakeholders to evaluate business return.</li>
</ul>

Sales Assistant

About the Role

 

 

As an Agency Officer, you are responsible for managing assigned external Accredited Collection Agencies (ACA), which handle collections activities for written-off off accounts allocated by Security Bank. The purpose of this role is to endorse accounts to ACA according to the Endorsement Matrix, ensure ACA compliance with standards and procedures and ensure that the KPIs for each assigned ACA are met.

 

How You’ll Contribute

 

 

<ul>
	<li> </li>
	<li>Manage the endorsement of written-off accounts to their assigned ACAs, ensuring compliance with the ACA Endorsement Matrix.</li>
	<li>Propose opportunities to the Unit Head / Manager to enhance and to modify the ACA Endorsement Matrix to improve results related to KPIs.</li>
	<li>Ensure Admin Associates are preparing the Endorsement Lists for ACAs on time and accurately, downloading daily status reports and inputting ACA data into the database according to procedure and instruction</li>
	<li>Monitor ACA efforts in achieving targets for composite flow rates, past due rates, and other performance metrics, and propose methods to increase ACA performance related to these metrics to the Unit Head / Manager</li>
	<li>Conduct regular ACA visits and meetings once a week with ACA owners, supervisors and collectors to discuss concerns such as handling exceptions, accounts that did not meet guidelines, productivity attainment, etc.</li>
	<li>Provide accurate and timely billing and ensure that agency payout is completed (end-to-end) based on established billing procedures.</li>
</ul>

Agency Officer

About the Role

As a Better Banking Specialist, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

 

 

How you'll contribute

 

<ul>
	<li>Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.</li>
	<li>Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center.</li>
	<li>Answer/accomplish emails and/or other correspondences where required</li>
	<li>Conduct cross or upsell of various bank products based required portfolio sales delivery</li>
	<li>Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.</li>
</ul>

Contact Center Specialist

About the Role

 

 

As a Collections Officer, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

 

 

How you will contribute

 

• Perform collections callouts and emails according to the collections workflow using the bank’s collections system.

• Review client information before and during calls using the collections system and other resources provided by the department.

• Answer client questions and provide support in resolving complaints, concerns, and issues.

• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.

• Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.

• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.

• Ensure that all communication with the client is conducted professionally and respectfully.

• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).

 

 

What we’re looking for

 

• Bachelor’s Degree in any field With at least 2 years of experience in Collections

• Knowledge of the bank’s products and processes, BSP Circulars related to collections particularly Circular 857- Consumer Protection Framework and industry practice in Complaints Management

• Good verbal and written communication skills

• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel Must have good critical thinking skills and exercise sound judgment

• Willing to be assigned in both Alabang and Makati office.

Collections Officer

About the Role

 

As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

 

 

How you will contribute

 

• Perform collections callouts and emails according to the collections workflow using the bank’s collections system.

• Review client information before and during calls using the collections system and other resources provided by the department.

• Answer client questions and provide support in resolving complaints, concerns, and issues.

• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.

• Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.

• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.

• Ensure that all communication with the client is conducted professionally and respectfully.

• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).

 

About Security Bank

 

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

Collections Associate

About the Role

As an Operations Specialist (Fixed-term), you are expected to be adept at navigating the intricacies of insurance processes, effectively manage and coordinate all aspects of insurance claims. Proficient in liaising with clients and insurance providers, ensure accurate documentation, timely submissions, and swift resolution of claims. Logging and monitoring of Operational Risk Management Incident Reporting and identifying, assessing Risk and Control Self-Assessment (RCSA). Ensures monthly BSL report submission for claims promptly, reflecting a dedication to meeting deadlines and maintaining efficient reporting practices. Guarantee compliance and provide comprehensive support to streamline insurance-related procedures within the organization.

How you'll contribute

<ul>
	<li>Delivers transparent, respectful, and clear communication, facilitating understanding and retention of information among the audience</li>
	<li>Structures ideas coherently, ensuring a clear and logical flow that facilitates easy comprehension of the clients</li>
	<li>Accomplishes tasks promptly and accurately, maintaining a track record of on-time and precise task delivery</li>
	<li>Employs checklists, schedules, and calendars to meticulously attend to small details, ensuring a systematic approach to task management and oversight prevention</li>
	<li>Exemplifies a commitment to thorough and accurate task completion, consistently delivering work with precision</li>
</ul>

Operations Specialist

About the Role

As a Skips Officer, you will be responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you’ll contribute

<ul>
	<li>Verify all existing contact information of clients endorsed for skip tracing.</li>
	<li>Search all available information sources (social media, friends/family, neighbors, phone directories, employer, bureau data, etc.) to gather and verify new client contact information.</li>
	<li>Record all results of skip tracing into the collections system in an accurate and timely manner.</li>
	<li>Perform collections actions on traced accounts according to the collections workflow using the collections system.</li>
	<li>Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.</li>
	<li>Monitor and reach the yearly and monthly approved KPIs</li>
	<li>Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).</li>
	<li>Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts.</li>
	<li>Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process.</li>
	<li>Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank dealings inquiries to other Departments/Divisions to the respective products point person.</li>
	<li>Recommend status change, reinstatement, suspension, cancellation and early endorsement of accounts through the collections system to comply with the existing Department/Division Procedure and Guidelines Manual.</li>
	<li>Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending email to SBC Branch to comply with Credit Card Terms and Conditions.</li>
	<li>Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.</li>
</ul>

Customer Service

Skips Officer

About the Role

As an Enterprise Risk Specialist/Credit Assistant, you are responsible to evaluate the borrowers or potential borrowers of the banks according to the inherent risks and opportunities that the Bank may be able to undertake. Also, recommends the appropriate facilities with mitigants in place to safeguard the interest of the Bank.

Enterprise Risk Specialist

Supervises a Team of Enterprise Risk Managers to ensure team performance is at par with expectations and overall strategy of Corporate Banking and the Bank. Evaluates an assigned company according to the inherent risks and opportunities that the Bank may be able to undertake. Recommends the appropriate facilities and level of business that the Bank may be able to undertake with said company.

Enterprise Risk Evaluation Team Head

As a Junior Accounting Officer for System and Support, you will be responsible for the testing and implementing changes impacting finance systems and data to support accounting and reporting requirements.

<ul>
	<li>Implements and fully utilizes the Oracle Erp and Epm Systems (applicable modules) and other systems (e.g. Leasewave) as required by the Group and manages change requirements such as Coa updates, periodic access and security matrix review and other sign-offs</li>
	<li>Deals with internal and external parties, as applicable and coordinates all requirements and addresses all deliverables related to the projects and change management</li>
	<li>Leads process improvement initiatives (elimination, consolidation, simple automation, improvement in Tat)</li>
	<li>Enforces maker-checker to ensure integrity, accuracy and completeness of deliverables; guides and coaches team members in the performance of their work</li>
	<li>Communicates and evaluates the impact of regulatory, financial and sustainability changes effectively, as applicable</li>
</ul>

Junior Accounting Officer for System & Support

As a Senior Accounting Analyst, you will prepare complex regulatory and other internal reports for use of the Management. You will also conduct User Acceptance Testing of assigned projects and performs maintenance of some accounting systems. 

<ul>
	<li>Prepares regulatory reports accurately and ensures that reportorial requirements are always met</li>
	<li>Prepares the reconciliation of handled accounts. Ensures that all float items are adjusted within the allowable number of float days and long outstanding items are elevated to Senior/Junior Accounting Officer and Bsp Reports Team Lead accordingly</li>
	<li>Prepares adjustments and entries to be posted in Frp, Fbeq and Oracle Erp</li>
	<li>Prepares report specifications and conducts user testing of reports for automation</li>
	<li>Performs process review and improvement through updating manuals and Service Level Agreement (Sla)</li>
	<li>Ensures that controls to mitigate risks are being observed in all work processes being performed by conducting annual assessment of risk</li>
	<li>Perform other duties that may be assigned from time to time</li>
</ul>

Senior Accounting Analyst

As a Sales Officer, you are responsible for generating the target revenue by offering or delivering the financial services or products to the MSME customers either thru sourcing of own leads and/or working with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all touchpoints, closely engaging the brokers to maximize their referrals, and tracking their production in line with the Bank’s reward system for Brokers in general. The responsibility also includes giving BetterBanking quality of service to the Brokers’ clients for opportunities to expand relationships sans the Broker involvement.

How you'll contribute 

<ul>
	<li>Sells the Bank’s MSME products thru the different broker groups within the Bank to meet monthly sales targets. Ensures proper execution, pre-screening/KYC, and closing of transactions for the brokers’ clients. </li>
	<li>Implements marketing programs, showcases, sales blitzes, and other campaigns. Leads the cadence for the Broker Awarding events and ensures the Business Banking Support Team tracks the production of the Brokers for the rewards.</li>
	<li>Gives regular updates to partners as to their performance, new product offers, promotions, policies, processes, and turnaround time.</li>
	<li>Conducts product training, orientation, or refreshers to the brokers. These include the conduct of MSME education or financial literacy seminars. </li>
	<li>Conducts sales calls on own leads or broker leads</li>
	<li>Performs the regulatory AMLA/Beneficial Ownership due diligence on corporate accounts referred by Brokers who are not yet SBC depositors. Applicable to loan amounts P5M and above.</li>
	<li>Looks out for own training needs to further enhance product knowledge and skills and aptitude in customer service and handling of difficult situations and rejections</li>
</ul>

Sales Officer

As a Taxation Lead, you will develop strategic tax planning and formulate tax saving measures and initiatives for the Bank and its subsidiaries. You will coordinate with other units/departments for correspondences with the Bureau of Internal Revenue (BIR) such as submission of periodic reportorial requirements, handling of outstanding Letters of Authority or Tax Verification Notices and conducting regular tax compliance review for the Bank and its subsidiaries.

<ul>
	<li>Performs and/or Reviews Tax Compliance Activities</li>
	<li>Review SGV Audit and year-end requirements</li>
	<li>Answer Tax Queries</li>
	<li>Administrative and Leadership functions</li>
	<li>Act as an Auxiliary Governance Officer which includes tasks such as updating of Business Impact Analysis, implementation of Risk Control Self-Assessment procedure, Business Continuity Process, etc.</li>
</ul>

Taxation Lead

As a Financial Analyst / Credit Officer, you will be responsible for evaluating an assigned company according to the inherent risks and opportunities that the company may be able to undertake. You will recommend the appropriate facilities and level of business that the SB Rental may be able to undertake with the said Entity. 

How you'll contribute

<ul>
	<li>Preparation of credit proposal, comprehensive analyses and reports based on client submitted documents and data, for presentation to Sales Head and President.</li>
	<li>Responsible for establishing/renewing and/or amending the lease facilities appropriate for the business requirements of SB Rental’s risk appetite; Evaluate investment opportunities for SB Rental on assigned project/proposals; Assist in the allocation of limits along users of the Bank.</li>
	<li>Ensures proper evaluation of Company or Industry by utilizing all available information obtained through plant visit, customer interview, trade checking, reference check, industry evaluation, and others.</li>
	<li>Assessing, analyzing and interpreting complicated financial information</li>
	<li>Conduct financial evaluation and prepare re-casted financial statements (if needed) to come up with more reflective financial statements.</li>
	<li>Recommends the appropriate security level, lease terms and condition, etc.</li>
	<li>Acquires the latest information on client’s business plans and activities through regular contracts, plant visits and customer interaction.</li>
	<li>Gathers relevant information and data that impacts the accounts being handled and evaluate how this will affect the client’s business. Keeping knowledge of key issues up-to-date (for example: legal, market risk and compliance issues)</li>
	<li>Ensures timely and satisfactory compliance to regulatory and internal requirements; Supports the implementation and compliance of internal controls within the assigned group/division/unit.</li>
	<li>PDC for Warehousing Transmittal Forms duly received by outsourced agency; Constant coaching of collection staff on meeting the deadlines for the submission of transmittal letter on PDCs from lessees.</li>
</ul>

Financial Analyst for SB Rental

As an Enrollment Specialist, you will be responsible for receiving documents from the branch, CRG, and BG, and reviewing Digibanker documents. You will also be responsible for requesting confirmation from the client’s authorized signatories on the enrolment of simple products or services to be availed.

How you'll contribute

<ul>
	<li>Receives Digibanker documents forwarded by clients through CMS Online Portal, endorsement of CDC, branches, or other units and department via GSD and foot messenger</li>
	<li>Verifies completeness, review, and do signature verification on the documents forwarded by Client, Branch, Banking Center, Corbank, or CDC before client or account enrollment and maintenance in SBC Digibanker Backoffice system or Cash Port</li>
	<li>Performs creation of record or maintenance in Digibanker Back office or Cash Portal if documents submitted are complete</li>
	<li>Prepares weekly consolidated report for the list of clients with pending regularization or pending submission of hard copy of signed enrollment form</li>
	<li>Enroll or deactivate Subscriber Invoice Number (SIN) for UEP clients</li>
</ul>

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