Contact Center Specialist
Security Bank
- Makati, PhilippinesMakati, Metro Manila, Security Bank Centre 6776 Ayala Ave, Legazpi Village, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 22 days ago and deadline of application is on 30 Dec
Recruiter was hiring 5 days ago
2024-12-02T02:36:00.274772+00:002024-12-30T16:00:00+00:00Job Description
About the Role
As a Better Banking Specialist, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.
How you'll contribute
- Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
- Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center.
- Answer/accomplish emails and/or other correspondences where required
- Conduct cross or upsell of various bank products based required portfolio sales delivery
- Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.
Minimum Qualifications
- Bachelor’s Degree in any field/ any courses.
- With effective communication and listening skills.
- Should be capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals.
- Willing to work on premise in Ayala, Makati Head Office.
- Willing to work on a shifting schedule, Holidays and weekends.
Perks and Benefits
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Security Bank Centre 6776 Ayala Ave, Legazpi Village
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About Security Bank
Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.
For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/