Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Role

As an Auxiliary Governance Officer, you will be responsible for conveying the assigned group, division, or unit with the governance offices of the bank (Compliance Office, Internal Audit, and Risk Management) in ensuring timely and satisfactory compliance with regulatory and internal requirements and supporting the implementation and compliance of internal controls within the assigned group, division, or unit.

How you'll contribute

Monitor and manage action plans to resolve issues committed in the RCSAs, risk assessments, and issue Escalation/Incident Report, BCP test results, internal and external audit findings, compliance testing findings, etc.

Acts as a liaison for internal and external audits (including BSP, SEC, external auditor, etc.).

Collaborates with Compliance, Audit and Risk Management on matters related but not limited to: Control &amp; Monitoring, IT Risk, Information Security, Business Continuity Management, Data Privacy, Compliance Risk etc., representing the group/division/unit

Acts as a BCP representative of the group, participates in planning and testing, reviewing, and obtaining plans from vendor partners (where applicable) to ensure that contingent measures are in place.

Responsible for generating reports and assessment findings of the assigned group using ORM and Compliance Tools to be submitted to the governance offices for validation and confirmation.

Auxiliary Governance Officer | RCOD

The Role

The Credit Cards Portfolio Manager will be responsible for monitoring overall performance and development of strategy for Credit Cards portfolio. To support this, the candidate must be data-driven - able to understand and further refine the metrics and levers which drive key business outcomes of the credit card portfolio. The candidate must have (or is able to develop) a holistic understanding of the credit cards business from product development, acquisition, usage, and systems.

 

How you'll contribute

<ul style="list-style-type: disc;">
	<li>Develop and refine internal and external credit cards portfolio strategy on an ongoing basis. Including ongoing market benchmarking to determine strategy competitiveness versus other industry partners.</li>
	<li>Explores, develops, designs and continuously refines new FMO metrics better aligned to the customer-centric goal of the bank including the measurement of new product bundles/ initiatives as well as cross-sell.</li>
	<li>Work with business units/ teams to execute key strategic initiatives based on the short-term and long-term strategic priorities of the retail plan.</li>
</ul>

Credit Cards Portfolio Manager

The Role

As a Strategic Data and Scorecard Analyst, you will be primarily responsible for designing and executing various initiatives to meet the business goals of secured lending / unsecured lending / non-lending products within the bank’s retail business. The position will focus mainly on, but will not be limited to, overseeing scorecards and various models used for acquisition, portfolio management and collections. He/She is expected to take end-to-end ownership, from analyzing vast amounts of data, to translating it into insights, to creating outputs that have a direct impact on the bank’s bottom line. Outputs range from scorecard and model strategies, champion-challenger programs, policy changes, to portfolio reviews.

 

How you'll contribute

Be the main point person for internal scorecards and models initiatives and requests. This may include: oversight of development and implementation, strategy formulation, access management, monitoring evaluation, and change approvals and implementation

Research, review and recommend external or alternative scorecards suitable to the bank's target market

Work with the Secured Lending Analytics Head to continuously challenge and dream up new underwriting, portfolio management and scorecard strategies by performing rigorous statistical analysis of internal and external data to support of recommended strategies and quantifying the expected P&amp;L effect

Liaise with various business and technical teams to implement scorecards, models and proposed initiatives

Strategic Data and Scorecard Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

Customer Service Agent

Simpletrade Ventures/Dropify is the first ever COD dropshipping company in the country.

VISION:

"Our vision is to elevate the quality of lives of Filipino by helping their online businesses be profitable"

MISSION:

"Our mission is to make it easier and competitive for micro sellers to do online business in the Philippines"


Simpletrade Solutions Inc.

Job Summary:

The Key Accounts Associate is responsible for the efficient management of clients’ inquiries, issues, and support requests, along with other aspects related to customer experience. This role plays a significant part in nurturing relationships with the clients, ensuring prompt and accurate assistance, and enhancing overall customer satisfaction.

Focus Area:

<ul>
	<li>Customer Support</li>
	<li>Service Quality</li>
	<li>Coordination</li>
	<li>Performance Metrics and Collaboration</li>
</ul>

Key Accounts Associate

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

Job Summary

Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction.

Essential Duties &amp; Responsibilities

Order and Customer Management

<ul>
	<li>Ensure orders are efficiently processed from picking to dispatch.</li>
	<li>Orders are delivered complete and on the next or same day.</li>
	<li>Products sent to customers are of good quality, aligned with the shelf-life policy.</li>
	<li>Receipts are included in all packages as much as possible; manual sales invoice is provided as needed.</li>
	<li>Special requests and/or instructions of customers are followed.</li>
	<li>Customer complaints are attended to as soon as possible and are resolved within 24-48hrs.</li>
</ul>

Delivery Tracking

<ul>
	<li>Maximize dispatch to ensure next day and same day deliveries.</li>
	<li>Closely monitor outside Metro Manila deliveries</li>
	<li>Coordinate concerns directly with courier operations</li>
	<li>Liaise with agency riders for any concerns that may arise during operations</li>
	<li>Fulfill orders in the system to alert customers that their orders are on the way</li>
	<li>Fulfill orders that have been delivered to the customers already</li>
</ul>

Inventory Management

<ul>
	<li>Maintain at least 81% inventory percentage through timely replenishment of stocks.</li>
	<li>Ensure accuracy of inventory thru timely posting of transactions and regular inventory count.</li>
	<li>Minimize expired products by monitoring the movement and storage of stocks.</li>
	<li>Minimize damages thru proper handling.</li>
	<li>Missing items are fulfilled within the day or the following day latest.</li>
	<li>Safety and Control Measures</li>
	<li>Maintain standards of occupational health, safety, hygiene and security which includes implementation of quality standards and processes set by the Quality Assurance department.</li>
	<li>Compliance with the operational policies and procedures on quality management.</li>
	<li>Comply and enforce security policies</li>
</ul>

Other related duties and responsibilities

<ul>
	<li>Work and coordinate proactively with other departments</li>
	<li>Perform other responsibilities assigned by the PIC</li>
</ul>

Business Correspondence

Organizing and Planning

Information Ordering

Time Management

Technical Skills

Data Encoding / Data Entry

E-Commerce Associate | Onsite

Job Description

As the initial point of contact for our company, the front desk associate is in charge of handling office administrative tasks and offering exceptional service to clients, guests, and internal employees. The associate needs extensive knowledge of the organization, is required to know who key personnel are (both external and internal), and understand the organization's aims and objectives. 

The associates' exceptional communication skills, warm and welcoming demeanor, coupled with their efficient handling of administrative tasks, will ensure a smooth and positive experience for everyone who contacts Healthy Options. This role is crucial in creating a positive and lasting impression of our company. 

Key Responsibilities

<ol>
	<li>Provide administrative support to ensure efficient operation of the office</li>
	<li>.Greet visitors and direct them to the appropriate person or department.</li>
	<li>Answer and manage incoming calls, emails, and correspondence.</li>
	<li>Coordinate and schedule travel arrangements for staff.</li>
	<li>Assists TMT in office supplies inventory by checking stock and ordering new supplies as needed.</li>
	<li>Handle incoming and outgoing mail and packages.</li>
	<li>Assist in the preparation of reports, presentations, and other documents.</li>
	<li>Maintain filing systems, both electronic and physical, ensuring accuracy and organization.</li>
	<li>Assists TMT in organizing company events, conferences, and other special occasions.</li>
	<li>Collaborate with other departments to ensure smooth office operations.</li>
	<li>Perform other duties as assigned by management.</li>
</ol>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 25 years!</li>
	<li>Enjoy our beautiful and employee–friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Front Desk Associate

Job Description

Our vision is to have a healthier world where people take responsibility for their own health and the planet.

Since our first store opened at Shangri-La mall in 1995, our customer advisors have dedicated themselves to achieving our vision through educating and empowering our customers. The success in establishing Healthy Options as the premier all natural products store chain in the country has been made possible by our dedicated people.

To build on this success, we will continue to focus on providing world-class customer experience and innovative natural products and services.

Join us to continue and expand the contribution Healthy Options is making to society.

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for more than 25 years!</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our Leadership Development Program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Relationship Management

Customer Service

Speaking

Rapport Building

Selling

Wellness Ambassador

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Aces Call Center Jobs Inc.

<ul>
	<li>Collect payments on past due bills.</li>
	<li>Organize list according to severity of delinquency.</li>
	<li>Call customers using telephone to inform clients of overdue accounts and amount currently owed.</li>
	<li>Utilize computer systems to handle skip tracing.</li>
	<li>Attempt to collect payment.</li>
	<li>Review terms of credit documents and ensure all customer information is correct, including phone numbers and addresses.</li>
	<li>Listen to customer's story and determine if debt can be collected.</li>
	<li>Set up repayment plans and new terms of sale.</li>
	<li>Offer advice or refer customers to debt counselors.</li>
	<li>Record new commitment to repay debt.</li>
</ul>

Sales and Marketing Knowledge

Communication Skills

Collection Representative | Financial and Banking Services | Taguig

<ul>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Recommend solutions and other services if appropriate.</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Follow up on initial contacts.</li>
</ul>

Travel Booking Associate

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by identifying learning issues and recommending instructional language.</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improve system performance by identifying problems and recommending changes.</li>
	<li>Update job knowledge by participating in educational opportunities and maintaining personal networks.</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Technical Support

TSR Associate

<ul>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Research required information using available resources.</li>
	<li>Produce call reports.</li>
	<li>Update job knowledge by participating in educational opportunities and maintaining personal networks.</li>
	<li>Follow up on initial contacts.</li>
</ul>

Hotel Booking Representative | Taguig

<ul>
	<li>Managing, supervising and providing technical advice on telecommunications systems</li>
	<li>Receiving feedback, identifying users’ needs and requirements and mobilizing existing technology to meet their criteria</li>
	<li>Documenting plans, requests, activities, and specifications and reporting on them</li>
	<li>Cooperate with management to develop staff and improve their skills</li>
	<li>Follow industry’s standards and best practices</li>
</ul>

Customer Service Specialist | Telco | Mandaluyong

<ul>
	<li>Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and accurately</li>
	<li>Deliver world class customer service by communicating with energy and personal confidence</li>
	<li>Provide accurate product information and serve as a knowledgeable resource for the customer</li>
	<li>Meet and exceed monthly key performance standards, and deliver exceptional reliability and adherence to policy</li>
</ul>

Customer Support | Education Account | Cubao

<ul>
	<li>Managing incoming calls and customer service inquiries.</li>
	<li>Update customer accounts as needed.</li>
	<li>Assist with new line application, subscription renewal and any account related changes.</li>
	<li>Provide information on products and services to new and existing customers.</li>
</ul>

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