Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a Service Delivery Operations Specialist you will perform the following (but not limited to) duties and responsibilities: 

Senior Team Lead for Content Moderation

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. 

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.</li>
	<li>Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. </li>
</ul>

 

Senior Team Lead for Voice Account

Responsibilities include:

<ul>
	<li>Production Supervision and Support</li>
	<li>Coordinates individual and team work assignments </li>
	<li>Monitors work load balancing </li>
	<li>Supports high quality work through a positive environment </li>
	<li>Monitors team members performance with the focus on improvement</li>
	<li>Service Level Agreements and Performance Metrics</li>
	<li>Ensures individual and team service levels are met or exceeded </li>
	<li>Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements</li>
	<li>Front line contact for questions or issues surrounding service levels</li>
	<li>Quality</li>
	<li>Participates in providing feedback to the Quality team for improvement suggestions </li>
	<li>Works with auditing resources on individual and team error trends </li>
	<li>Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends</li>
	<li>Performance Management</li>
	<li>Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period </li>
	<li>Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards</li>
</ul>

Service Delivery Operations Senior Team Lead

1-Day Onsite Processing is available for this role. Visit our Career Hub every Monday-Friday (except holidays) from 9am-6pm.

Accenture Holiday Rush: Get 30K* Hiring Bonus when you apply &amp; get hired for our CSR opening.

Get a chance to win exciting gadgets when you apply and get hired at Accenture Manila as Customer Service Representative! Walk-in promo period runs from October 24, 2024 up to December 13, 2024.

*Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

Customer Service Representative | Night Shift | Accenture Cubao

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency. 
 
Key Responsibilities

<ul>
	<li>Manage day-to-day operations relating to order processing and customer service</li>
	<li>Handle patient concerns and coordinate with various teams to address patient requests</li>
	<li>Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties</li>
	<li>Establish relationships with clients</li>
	<li>Manage team escalations and work plans, audit work, and provide learning and growth opportunities</li>
	<li>Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects</li>
	<li>Evaluate and design initiatives to improve patient health outcomes and customer experience</li>
	<li>Implement, monitor, and scale proposed initiatives</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience</li>
	<li>Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Customer Experience Officer | Makati

MedGrocer partners with numerous pharma companies and employers to enhance the health of over one million Filipinos annually through our medicine programs, telehealth services, and onsite medical staff.

As a Call Center Agent, you'll handle both inbound and outbound calls, helping patients understand their healthcare benefits and enrolling them in disease management programs. You will also work with cross-functional teams to facilitate a seamless patient experience.

You will be required to meet call quotas in this role.

Key Responsibilities

<ul>
	<li>Outbound Calls:

	<ul>
		<li>Educate patients about their healthcare benefits and inform patients about the disease management program requirements</li>
		<li>Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders</li>
	</ul>
	</li>
	<li>Inbound Calls:
	<ul>
		<li>Address patients’ inquiries via call, SMS, and email</li>
		<li>Work with different teams to follow through on patient requests</li>
		<li>Update patient records accurately</li>
	</ul>
	</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: Develop your communication and organizational skills in a dynamic health tech environment</li>
	<li>Purpose: Contribute to improving the lives of millions by providing essential health services</li>
	<li>People: Be part of a supportive and diverse team that values learning and growth</li>
</ul>

Call Center Agent | Makati

CSI Interfusion is a global IT firm specializing Microsoft technologies.  We are the leading provider of cloud and innovative digital services, and business solutions.  At CSI, our vision is to be the leading digital innovator, creating great experiences,  and delivering exceptional value to our clients and their customers.

Our team of more than 60,000 professionals worldwide, we are your global IT sourcing supplier for Engineering, Customer Support,  Business Processing and more.

CSI Interfusion 

Job Title: DSAT - Testing Co-Ordinator

Location: Quezon City, Philippines (Onsite)

Client: Microsoft

Job Summary: 
The Quality Triage Team facilitates the process of enhancing the result quality and user experience of Bing Search, thereby increasing user satisfaction. This role involves analyzing scrapped pages, providing feedback through the UHRS/HitApp platform based on human judgment, testing user-facing functionalities, and triaging issues reported by crowd judges. The team ensures the accuracy and relevance of data, logging bugs in Azure DevOps, and creating test scenarios to improve overall product performance.

 

Responsibilities:

<ul>
	<li>Analyze scrapped pages of Bing Search and submit feedback based on human judgment using the UHRS/HitApp platform.</li>
	<li>Test user-facing functionalities to identify regressions in user experience.</li>
	<li>Triage issues reported by crowd judges, ensuring accurate logging and assignment to appropriate teams.</li>
	<li>Log bugs identified during testing and judgments in Azure DevOps, monitoring their resolution.</li>
	<li>Create and review test scenarios to ensure comprehensive coverage of potential issues.</li>
	<li>Review system-discovered bugs identified through external DSAT channels, internal feedback, and third-party vendor judgments.</li>
	<li>Judge tasks in multiple languages and in English, maintaining proficiency in corresponding languages.</li>
	<li>Update and maintain guidelines for task execution and quality standards.</li>
	<li>Collaborate with cross-functional teams to follow up on issue fixes and ensure they meet triage rules and user expectations.</li>
	<li>Analyze user feedback and distribute actionable insights to responsible teams for resolution.</li>
</ul>

Language Experts

MedGrocer partners with numerous pharma companies and employers to enhance the health of over one million Filipinos annually through our medicine programs, telehealth services, and onsite medical staff.

As an Outbound Sales Representative, you'll handle both inbound and outbound calls, helping patients understand their healthcare benefits and enrolling them in disease management programs. You will also work with cross-functional teams to facilitate a seamless patient experience.

You will be required to meet call quotas in this role.

Key Responsibilities

<ul>
	<li>Outbound Calls:

	<ul>
		<li>Educate patients about their healthcare benefits and inform patients about the disease management program requirements</li>
		<li>Facilitate patient enrollment, appointment scheduling, follow-ups, and reminders</li>
	</ul>
	</li>
	<li>Inbound Calls:
	<ul>
		<li>Address patients’ inquiries via call, SMS, and email</li>
		<li>Work with different teams to follow through on patient requests</li>
		<li>Update patient records accurately</li>
	</ul>
	</li>
</ul>

 

Why MedGrocer? 

<ul>
	<li>Progress: Develop your communication and organizational skills in a dynamic health tech environment</li>
	<li>Purpose: Contribute to improving the lives of millions by providing essential health services</li>
	<li>People: Be part of a supportive and diverse team that values learning and growth</li>
</ul>

Outbound Sales Representative | Makati

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Creative Thinking

Organizing and Planning

Relationship Management

Attention to Detail

Customer Service

Critical Thinking

Communication Skills

Project Manager | Remote

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

About the Role

As a Skips Officer, you will be responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.

How you’ll contribute

<ul>
	<li>Verify all existing contact information of clients endorsed for skip tracing.</li>
	<li>Search all available information sources (social media, friends/family, neighbors, phone directories, employer, bureau data, etc.) to gather and verify new client contact information.</li>
	<li>Record all results of skip tracing into the collections system in an accurate and timely manner.</li>
	<li>Perform collections actions on traced accounts according to the collections workflow using the collections system.</li>
	<li>Update database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.</li>
	<li>Monitor and reach the yearly and monthly approved KPIs</li>
	<li>Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).</li>
	<li>Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure immediate contact and knowledge of client’s whereabouts.</li>
	<li>Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure payments from clients that refuse to settle in the regular collections process.</li>
	<li>Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank dealings inquiries to other Departments/Divisions to the respective products point person.</li>
	<li>Recommend status change, reinstatement, suspension, cancellation and early endorsement of accounts through the collections system to comply with the existing Department/Division Procedure and Guidelines Manual.</li>
	<li>Handle verification and coordination of bank account details for Hold-Out release and application/application of assignment by sending email to SBC Branch to comply with Credit Card Terms and Conditions.</li>
	<li>Recommend payment arrangement using the approved Risk Mitigation Program to provide assistance to clients with financial difficulties.</li>
</ul>

Skips Officer

About the Role

 

As a Collections Associate, you will perform collection activities through outbound communication efforts via the bank’s devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to date.

 

 

How you will contribute

 

• Perform collections callouts and emails according to the collections workflow using the bank’s collections system.

• Review client information before and during calls using the collections system and other resources provided by the department.

• Answer client questions and provide support in resolving complaints, concerns, and issues.

• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.

• Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.

• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.

• Ensure that all communication with the client is conducted professionally and respectfully.

• Monitor and reach the yearly and monthly KPIs (Number of connected calls daily, Number of PTPs collected daily, Number of K-PTPs daily, Cash collected from the target (team KPI), % of K-PTP out of all connects, Call-Quality (per methodology of QA).

 

About Security Bank

 

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”

Start your BetterBanking career with us today.

Collections Associate

About the Role: As a Quality Auditing Associate Manager you will perform the following (but not limited to) duties and responsibilities: 

<ul>
	<li>Assess quality issues, conduct root cause analysis, recommend insights, develop improvement plans, and collaborate with operations team to improve quality performance</li>
	<li>Establish quality governance process with Client and operations to ensure effective communication and organization, including change management, tools enhancement and process changes. </li>
	<li>Drive investigation of highly sensitive issues affecting Client, working with different teams to understand why and what happened </li>
	<li>Proactively identify opportunities and coordinate with different functions – operations, training, workforce, and reporting towards quality improvement</li>
	<li>Surface creative workarounds for quality issues where tools are the root cause and a technology solution is not imminent.</li>
	<li>Establish governance with the Training &amp; Policy team to execute requirements from client and internal stakeholders.</li>
</ul>

BPO Quality Audit Associate Manager

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

Open to Career Shifters | Customer Support Associate | Cebu Site

Get a chance to win exciting gadgets! Apply now and get hired as CSR from October 24, 2024 up to December 13, 2024. *Terms and Conditions apply.

Win an e-voucher worth of 500 pesos when you apply in Accenture Gateway and Cybergate Career hub and pass the HR Interview! *Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

 

1-Day Onsite Processing is available for this Role. Visit our Career Hub every Monday-Friday (Except Holidays). from 9am-6pm. Our Career hub is located at:

<ul>
	<li>Mandaluyong City: Ground Floor, Cybergate 1, Boni, Mandaluyong City</li>
	<li>Quezon City: 3rd Floor, Gateway Mall, Cubao, Quezon City</li>
</ul>

Hiring Now for Customer Service Agent | Accenture Manila

Pelicen is passionate about delivering the highest service excellence and establishing the most solid benchmarks for business operation and corporate governance. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

Pelicen Inc.

A Retention Manager is responsible in managing the assigned accounts and performing all client retention activities, which includes account replenishment, assessment and evaluation, and market update.

Duties and Responsibilities:

<ul>
	<li>Maintain active status of all assigned clients</li>
	<li>Promote account strength maintenance</li>
	<li>Upsell the company offers and services</li>
	<li>Educate clients of techniques and strategies</li>
	<li>Develop and execute customer retention and growth strategies</li>
	<li>Work closely with sales teams to drive upsell opportunities and expand customer portfolio</li>
	<li>Update clients of market events and trends for possible profit and opportunities</li>
	<li>Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.</li>
	<li> </li>
</ul>

Sales and Marketing Knowledge

Retention Manager

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

Join us to continue and expand the contribution Healthy Options is making to society.

<ul>
	<li>Provide superior customer service by understanding customers' health conditions and requirements.</li>
	<li>Answer queries and provide complete and accurate product information and benefits carried by the company.</li>
	<li>Generate sales and assist in retail operations management.</li>
	<li>Perform other administrative tasks that may be assigned by the Store Executive.</li>
	<li>Participate in all improvement and engagement programs and initiatives implemented in the store.</li>
</ul>

 

 

Why Join Us?

In return, we will teach and prepare you to manage your own business. How soon you achieve this is entirely up to you. From cashiering to merchandising, from planning to operations, from brand management to people management, you will learn all the skills and secrets of how to be your own boss in a retail environment. Moreover, you will receive above average starting salary and benefits including medical and life insurance after a successful probationary period.

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for more than 25 years!</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our Leadership Development Program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Speaking

Rapport Building

Selling

Wellness Ambassador

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you! Apply now and embark on a thrilling journey with us. The sky's the limit!

Responsibilities

<ul>
	<li>Oversee all mortgage servicing tasks, including handling customer inquiries and following standard procedures.</li>
	<li>Respond to customer queries through email, calls, and letters, ensuring timely and professional issue resolution.</li>
	<li>Manage inbound and outbound calls related to mortgages, engaging with customers, brokers, and solicitors; strong verbal communication skills are essential.</li>
	<li>Conduct mortgage case reviews as directed by the LSM to ensure compliance with company policies and regulations.</li>
	<li>Collaborate with third parties (receivers, lawyers, local authorities) to resolve account issues, including collections.</li>
	<li>Maintain compliance with regulatory requirements and internal policies in all servicing activities.</li>
	<li>Keep accurate records of loan transactions, communications, and account updates in the servicing system.</li>
	<li>Identify ways to enhance customer satisfaction and implement solutions to improve the servicing experience.</li>
	<li>Prepare periodic reports and contribute to team projects.</li>
	<li>Provide prompt and accurate responses to LSM inquiries.</li>
	<li>Perform administrative duties and research using UK-based resources for customer and security information.</li>
	<li>Work with internal departments (underwriting, compliance, finance, completions) to streamline servicing processes and address escalated issues.</li>
	<li>Regularly communicate with team members to ensure updates and initiatives are clearly understood.</li>
	<li>Uphold data quality and comply with GDPR/Privacy Act principles.</li>
</ul>

Ongoing Tasks

<ul>
	<li>Investigate company alerts, update cases, and escalate when necessary.</li>
	<li>Follow up on charge registrations at Companies House and the Land Registry.</li>
	<li>Distribute rate change and welcome letters, and call customers for clarification.</li>
	<li>Monitor accounts for missed payments or direct debit issues and resolve with customers.</li>
	<li>Investigate returned mail and local authority letters.</li>
	<li>Trace the source of funds for lump sum repayments and provide updates to the LSM.</li>
	<li>Assist in loan payoff processing, including preparation of payoff statements and accuracy of final payments.</li>
</ul>

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