Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Job Description

<ul>
	<li>Responsible for the Oracle (application/database/cloud) solution business in the company based on Questronix products</li>
	<li>Responsible for the Oracle (application/database/cloud) solution quota targets within the company</li>
	<li>To develop opportunities for Oracle (application/database/cloud) solutions based on Questronix range of products</li>
	<li>To be the main contact person with partners on Oracle (application/database/cloud) solutions.</li>
	<li>Responsible for the technical solution design to address client requirements. Solution Manager in this job role will have expertise in one or more Oracle solution areas. Examples include: Applications &amp; Middleware, Database, Analytics, Cloud and Systems Integration</li>
	<li>To develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with partners and the company account manager</li>
	<li>To develop a technical presentation and present to the client the proposed solution</li>
</ul>

Solution Manager – Oracle Solutions

Who we are
AboitizPower is a major Philippine energy provider focused on building a balanced fleet of generation capacities. We also manage the second and third largest electric power distribution networks across the country, providing Filipinos energy they need to prosper.

What we do
We provide reliable and affordable electricity through responsible operations and investments while supporting the country's energy transition goals.

Our impact
We are proud to be among the Philippines' leading providers of energy and aim to continue paving the way toward a brighter, more sustainable future for everyone.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. AboitizPower will never ask or solicit any form of payment at any point during the job application process.  AboitizPower only uses its official pages and links to communicate open roles and its recruitment. To ensure your security, please correspond and refer to the official channels only. Our official channels are: 
1. Aboitiz Power Corporation Website: https://www.aboitizpower.com
2. Careers Website: https://careers.aboitizpower.com
3. LinkedIn: https://www.linkedin.com/company/aboitizpower




AboitizPower

The Lead Solutions Architect is responsible for the leadership of the team of architects in the development of IT architecture that delivers the capabilities to address current and future needs of the business. 

<ul>
	<li>Leads other architects on engagements across multiple business domains and stakeholders in the architecturing and implementation of solutions architecture, end-to-end integration architecture of systems, and enterprise data to ensure that overall business requirements are met and aligned to AP Enterprise Architecture roadmap</li>
	<li>Ensures alignment of initiative solutions designs with the architecture strategies by applying the design principles and standards as defined in the</li>
	<li>AP Enterprise Architecture.</li>
	<li>Collaborates with business and technical resources to understand and develop solutions that meet business requirements, translating strategy and objectives when necessary.</li>
	<li>Effectively communicates solution architecture designs in multiple forums and to various stakeholders including business and technology executives.</li>
	<li>Leads the definition and documentation of application, data, and integration domains through blueprint of the current state, target state, and roadmaps to guide technology investment.</li>
</ul>

Lead Solutions Architect

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

Healthy Options opens up an unimagined array of gustatory emotions to lift your mood and awaken your senses.

Freshly baked by hand every day, our artesan and gluten-free breads, and pastries combine pleasure and good healthy balance, made from natural ingredients selected for their qualities in nutrition and flavor.

As a service associate for Baking Therapy, you will assist in day-to-day operations by assisting and interacting with customers, packing and preparing their orders, and maintaining highest quality standards.

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 26 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office/</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Food and Beverage Service Associate

<ul>
	<li>Develop and maintain advanced knowledge of Questronix’s advanced analytics offerings</li>
	<li>Act as the main contact person with technology partners on advanced analytics solutions</li>
	<li>Obtain a deep understanding of each client’s business – industry, organization, operations, and the infrastructure/tools that make them run</li>
	<li>Collaboration with the various departments of Questronix to identify and prioritize opportunities and deals for closing, as well as strategize on how to close them</li>
	<li>Explore and understand the needs and/or pain points of the client</li>
	<li>Design the technical advanced analytics solution that can best address the client’s needs and requirements</li>
	<li>Develop a technical and financial proposal based on the technical solution, bill of materials, pricing etc in coordination with Questronix’s technology partners and the designated Client Representative</li>
	<li>Develop a technical presentation of the proposed solutions and present to the client • Discuss the benefits of the proposed solution and its advantages over its competition • Timely preparation of various internal reports</li>
	<li>Attend trainings, seminars, conferences, and tech updates for professional growth and enhancement of skills, knowledge, and expertise</li>
	<li>Stay updated on the trends, innovations, movements, and news regarding IBM Sytems Solutions, as well as other related technologies in the IT industry as a whole</li>
	<li>Achieve the company’s targets set for its advanced analytics line of business</li>
	<li>Develop and grow the company’s IBM Systems Solutions line of business</li>
</ul>

Oracle Database

Solutions Manager | Advanced Analytics

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

1-Day Onsite Processing is available for this role. Visit our Career Hub every Monday-Friday (except holidays) from 9am-6pm.

Accenture Holiday Rush: Get 30K* Hiring Bonus when you apply &amp; get hired for our CSR opening.

Get a chance to win exciting gadgets when you apply and get hired at Accenture Manila as Customer Service Representative! Walk-in promo period runs from October 24, 2024 up to December 13, 2024.

*Terms and Conditions apply.

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

Customer Solutions Associate | Cubao Site

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations &amp; Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

<ul>
	<li>Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities</li>
	<li>Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts</li>
	<li>Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships</li>
	<li>Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status</li>
	<li>Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients</li>
	<li>Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management</li>
	<li>Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation</li>
</ul>

Service Officer

Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.

For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.

WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.

The software and GPS Tracking System we develop are custom- designed to address our client’s specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company’s standard in providing excellent work.

Webcast Technologies, Inc.

<ul>
	<li>Handle requests from the clients under TMSuite and should make sure that all requests and concerns are done properly and in a timely manner.</li>
	<li>Vehicle Registration and pairing</li>
	<li>Updating Vehicle Information in TM Suite</li>
	<li>Check and Validate trip with error in dispatching</li>
	<li>Validation of Errors</li>
	<li>Monitor number of units in TM Suite Database vs Data Studio</li>
	<li>Coordinate with different departments any issues and concerns that may arise.</li>
	<li>Monitor the fleet status and ensure that fleet status updates are being sent to the clients</li>
</ul>

Customer Service Representative

We are a below-the-line advertising agency with > 20 years of experience in health and ethical advertising: launches, communication strategies, branding, conventions, conferences, activations, etc.- we’ve done it all.

We are composed of dedicated and experienced team members who have your back when it comes to developing fresh and innovative brand strategies.

We invest in talents that integrate the science of your brand with creativity.

MarketConnect Inc.

Client Relationship Management:

<ul>
	<li>Act as the senior point of contact for key clients, developing strong, long-term relationships with C-suite executives and key decision-makers.</li>
	<li>Ensure the highest levels of client satisfaction, regularly checking in with clients to ensure their expectations are being met and exceeded.</li>
	<li>Serve as the escalation point for any client issues or concerns, and work to resolve them promptly and efficiently.</li>
	<li>Lead client meetings and presentations, providing strategic insights and recommendations to drive client success.</li>
</ul>

Team Leadership &amp; Development:

<ul>
	<li>Lead, mentor, and develop a high-performing client service team (Account Managers, Account Executives), ensuring they have the tools, training, and support needed to succeed.</li>
	<li>Conduct regular team performance evaluations, provide constructive feedback, and set clear goals and expectations.</li>
	<li>Collaborate with other departments (creative, media, production) to ensure alignment on client deliverables and objectives.</li>
	<li>Foster a collaborative and positive team culture, focusing on growth and continuous improvement.</li>
</ul>

Strategic Account Oversight:

<ul>
	<li>Own the strategy, execution, and results of all client campaigns, ensuring they align with client goals and deliver measurable ROI.</li>
	<li>Lead the development of strategic marketing and advertising plans, ensuring they reflect the client’s brand objectives and market needs.</li>
	<li>Ensure that all client deliverables (creative, media, reporting, etc.) are of the highest quality and are delivered on time and on budget.</li>
	<li>Identify opportunities for upselling, cross-selling, and expanding the scope of work with existing clients, positioning [Company Name] as a trusted partner.</li>
</ul>

Financial Management:

<ul>
	<li>Oversee client budgets, ensuring that campaigns are delivered within budget parameters while maintaining profitability for the agency.</li>
	<li>Prepare and present accurate project estimates, cost proposals, and invoices to clients in collaboration with the finance team.</li>
	<li>Ensure effective financial oversight of client accounts, tracking time, resources, and profitability to maintain strong margins.</li>
</ul>

Reporting &amp; Analytics:

<ul>
	<li>Monitor campaign performance, analyzing data and reporting insights to clients on a regular basis.</li>
	<li>Provide clients with strategic recommendations for campaign optimization, based on performance data and industry trends.</li>
	<li>Prepare and deliver regular status reports, presentations, and updates to clients, senior leadership, and internal teams.</li>
</ul>

Business Development &amp; Growth:

<ul>
	<li>Collaborate with the business development team to identify and pitch new business opportunities, leveraging existing relationships to secure new clients.</li>
	<li>Act as a trusted advisor to clients, guiding them on the latest industry trends, new technologies, and innovative advertising strategies.</li>
	<li>Contribute to agency thought leadership and the development of new services or products that can drive revenue growth.</li>
</ul>

Client Service Director

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job summary: 

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines. 

 

Duties &amp; Responsibilities: 

<ul>
	<li>Providing remote and on-site technical support </li>
	<li>Providing client support by guiding and training their equipment operators on machine technicalities and proper operation </li>
	<li>Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.) </li>
	<li>Assisting the clients in achieving the color stability of their printer </li>
	<li>Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features </li>
	<li>Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production </li>
	<li>Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises </li>
	<li>Ensuring that all customer service escalations will be solved within the assigned period </li>
	<li>Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable </li>
</ul>

Field Service Engineers – Manila

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties and Responsibilities

<ul>
	<li>User support</li>
	<li>Provides continuous first-line support to users of computer applications.</li>
	<li>Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed</li>
	<li>Coordinates other technical issues directly with service providers for second-line support.</li>
	<li>Monitors scheduled jobs and system and site availability</li>
	<li>Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 29 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Service Desk Associate | Onsite

MEDEV is dedicated to elevating the standard of healthcare in the Philippines by being a leading force in the enhancement of medical equipment quality and ensuring exceptional after-sales support. Our commitment revolves around offering healthcare providers specialized equipment tailored to meet clinical and diagnostic requirements, ensuring optimal utilization. With a focus on fostering long-term partnerships, we uphold a unique sense of integrity in our operations. Our employees are held to the highest standards of business ethics, contributing to the loyalty of customers who repeatedly choose us as their trusted source.

Over our two decades of existence, we have established ourselves as a premier provider of equipment for peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, Ambulatory BP monitoring, laser dermatology, and more. Recognized for having the largest inventory of backup parts and units, delivering top-notch after-sales training and support, and maintaining a highly responsive service operation, we take pride in our industry reputation.

In recent years, we expanded our product offerings to include critical care, neuro-psychiatry, and radiology. Presently, we can provide a comprehensive range of radiology equipment, including x-rays, mammography systems, CT scanners, and MRI machines. Our inventory extends to equipment for the ICU and emergency department, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we stand out as one of the few providers of EEG machines and Transcranial Magnetic Stimulation equipment in the country. MEDEV is dedicated to continuously evolving and meeting the diverse needs of the healthcare landscape in the Philippines.


MEDEV Medical Devices Corporation

-Provide comprehensive technical support and maintenance for assigned products and accounts in a field-based role.

-Conduct on-site product evaluations, installations, and demonstrations. Deliver exceptional customer training and support.

-Collaborate with sales and marketing teams to drive product adoption.

-With valid driver's license is preferred for this role due to potential travel requirements for on-site customer support and product installations.

Service Engineer | Medical Equipment

Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024.. *Terms and Conditions apply.

Candidates who showed up in the Career Hub and complete the HRI stage will receive Lazada e-wallet voucher worth P310! *Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

<ul>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

 

1-Day Onsite Processing is available for this Role. Visit our Career Hub every Monday-Friday (Except Holidays). from 9am-6pm. Our Career hub is located at:

<ul>
	<li>Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City</li>
</ul>

Customer Service Representative | Accenture Cebu

About the Role: As a Service Delivery Operations Team Lead you will perform the following (but not limited to) duties and responsibilities: 

Team Lead for Voice Account

<ul>
	<li>Responsible for setting individual performance objectives that align to the overall objectives of the team</li>
	<li>Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management</li>
	<li>Provide mentorship, guidance and career development to team members</li>
	<li>Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement</li>
	<li>Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data</li>
	<li>Escalate issues that may affect delivery of work and business outcomes in a timely manner to management</li>
</ul>

 

Team Lead for Content Moderation

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. </li>
</ul>

 

Your role requires the following responsibilities:

<ul>
	<li>Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.</li>
	<li>Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.</li>
	<li>SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.</li>
	<li>Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.</li>
	<li>Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.</li>
	<li>SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.</li>
	<li>Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.</li>
	<li>Performance Reporting:</li>
	<li>Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.</li>
	<li>Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.</li>
	<li>Attendance Tracking: Accurately track team attendance for billing purposes.</li>
	<li>Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.</li>
	<li>Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.</li>
</ul>

Service Delivery Operations Team Lead

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Respond to customer inquiries via email, fax, and phone</li>
	<li>Handle internal and external customer calls, making outbound calls as needed</li>
	<li>Address Mortgage Manager inquiries and disputes, providing timely and accurate responses</li>
	<li>Escalate issues to the right department when necessary</li>
	<li>Communicate with team members to ensure understanding of updates and initiatives</li>
	<li>Delegate tasks to team members, ensuring correct procedure and resolution</li>
	<li>Manage ad-hoc activities as needed</li>
</ul>

Customer Service Officer day shift

<ul>
	<li>Provide first-line support for network-related issues and escalate more complex issues to higher-level engineers.</li>
	<li>Assist in the installation, configuration, and maintenance of network hardware and software, including routers, switches, and firewalls.</li>
	<li>Monitor and troubleshoot network performance, including connection issues, bandwidth usage, and security vulnerabilities.</li>
	<li>Perform basic configuration tasks, such as setting up IP addresses, subnets, and VLANs.</li>
	<li>Maintain network documentation, including network diagrams, IP address lists, and configuration logs.</li>
	<li>Assist in testing and deploying new network solutions, hardware, and software.</li>
	<li>Respond to and resolve network service requests in a timely and efficient manner.</li>
	<li>Assist with network monitoring using tools to ensure performance and reliability.</li>
	<li>Provide end-user support for network connectivity issues and assist with basic troubleshooting.</li>
	<li>Perform software/firmware updates on network devices under the guidance of senior engineers.</li>
	<li>Follow standard operating procedures for network security, including VPN setup and password management.</li>
</ul>

Kalibrr Job Search