Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations &amp; Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

<ul>
	<li>Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities</li>
	<li>Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts</li>
	<li>Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships</li>
	<li>Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status</li>
	<li>Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients</li>
	<li>Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management</li>
	<li>Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation</li>
</ul>

Service Officer

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

Customer Service Representative

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job summary: 

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines. 

 

Duties &amp; Responsibilities: 

<ul>
	<li>Providing remote and on-site technical support </li>
	<li>Providing client support by guiding and training their equipment operators on machine technicalities and proper operation </li>
	<li>Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.) </li>
	<li>Assisting the clients in achieving the color stability of their printer </li>
	<li>Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features </li>
	<li>Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production </li>
	<li>Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises </li>
	<li>Ensuring that all customer service escalations will be solved within the assigned period </li>
	<li>Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable </li>
</ul>

Field Service Engineers – Manila

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties and Responsibilities

<ul>
	<li>User support</li>
	<li>Provides continuous first-line support to users of computer applications.</li>
	<li>Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed</li>
	<li>Coordinates other technical issues directly with service providers for second-line support.</li>
	<li>Monitors scheduled jobs and system and site availability</li>
	<li>Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 29 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Service Desk Associate | Onsite

MEDEV is dedicated to elevating the standard of healthcare in the Philippines by being a leading force in the enhancement of medical equipment quality and ensuring exceptional after-sales support. Our commitment revolves around offering healthcare providers specialized equipment tailored to meet clinical and diagnostic requirements, ensuring optimal utilization. With a focus on fostering long-term partnerships, we uphold a unique sense of integrity in our operations. Our employees are held to the highest standards of business ethics, contributing to the loyalty of customers who repeatedly choose us as their trusted source.

Over our two decades of existence, we have established ourselves as a premier provider of equipment for peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, Ambulatory BP monitoring, laser dermatology, and more. Recognized for having the largest inventory of backup parts and units, delivering top-notch after-sales training and support, and maintaining a highly responsive service operation, we take pride in our industry reputation.

In recent years, we expanded our product offerings to include critical care, neuro-psychiatry, and radiology. Presently, we can provide a comprehensive range of radiology equipment, including x-rays, mammography systems, CT scanners, and MRI machines. Our inventory extends to equipment for the ICU and emergency department, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we stand out as one of the few providers of EEG machines and Transcranial Magnetic Stimulation equipment in the country. MEDEV is dedicated to continuously evolving and meeting the diverse needs of the healthcare landscape in the Philippines.


MEDEV Medical Devices Corporation

-Provide comprehensive technical support and maintenance for assigned products and accounts in a field-based role.

-Conduct on-site product evaluations, installations, and demonstrations. Deliver exceptional customer training and support.

-Collaborate with sales and marketing teams to drive product adoption.

-With valid driver's license is preferred for this role due to potential travel requirements for on-site customer support and product installations.

Service Engineer | Medical Equipment

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

About the Role: As a Service Delivery Operations Team Lead you will perform the following (but not limited to) duties and responsibilities: 

Team Lead for Voice Account

<ul>
	<li>Responsible for setting individual performance objectives that align to the overall objectives of the team</li>
	<li>Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management</li>
	<li>Provide mentorship, guidance and career development to team members</li>
	<li>Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement</li>
	<li>Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data</li>
	<li>Escalate issues that may affect delivery of work and business outcomes in a timely manner to management</li>
</ul>

 

Team Lead for Content Moderation

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. </li>
</ul>

 

Your role requires the following responsibilities:

<ul>
	<li>Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.</li>
	<li>Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.</li>
	<li>SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.</li>
	<li>Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.</li>
	<li>Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.</li>
	<li>SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.</li>
	<li>Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.</li>
	<li>Performance Reporting:</li>
	<li>Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.</li>
	<li>Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.</li>
	<li>Attendance Tracking: Accurately track team attendance for billing purposes.</li>
	<li>Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.</li>
	<li>Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.</li>
</ul>

Service Delivery Operations Team Lead

Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024.. *Terms and Conditions apply.

Candidates who showed up in the Career Hub and complete the HRI stage will receive Lazada e-wallet voucher worth P310! *Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

<ul>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

 

1-Day Onsite Processing is available for this Role. Visit our Career Hub every Monday-Friday (Except Holidays). from 9am-6pm. Our Career hub is located at:

<ul>
	<li>Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City</li>
</ul>

Customer Service Representative | Accenture Cebu

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Respond to customer inquiries via email, fax, and phone</li>
	<li>Handle internal and external customer calls, making outbound calls as needed</li>
	<li>Address Mortgage Manager inquiries and disputes, providing timely and accurate responses</li>
	<li>Escalate issues to the right department when necessary</li>
	<li>Communicate with team members to ensure understanding of updates and initiatives</li>
	<li>Delegate tasks to team members, ensuring correct procedure and resolution</li>
	<li>Manage ad-hoc activities as needed</li>
</ul>

Customer Service Officer day shift

The Tech Delivery Lead has a deep understanding of business segment aligned technology and is responsible for overseeing all technology deliverables across all project phases including solution design, development, testing, launch and handover to operations. They oversee a team focused Tech Delivery Managers who ensure the integration of projects meet the requirements of the business and work closely with Service Delivery Managers to assist in technology discovery and delivery.

Digital Technology Service Delivery Lead

Healthy Options opens up an unimagined array of gustatory emotions to lift your mood and awaken your senses.

Freshly baked by hand every day, our artesan and gluten-free breads, and pastries combine pleasure and good healthy balance, made from natural ingredients selected for their qualities in nutrition and flavor.

As a service associate for Baking Therapy, you will assist in day-to-day operations by assisting and interacting with customers, packing and preparing their orders, and maintaining highest quality standards.

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 26 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office/</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Food and Beverage Service Associate

About the Role: As a Service Delivery Operations Associate Manager you will perform the following (but not limited to) duties and responsibilities: 

Operations Associate Manager for Voice Account

<ul>
	<li>Makes independent decisions in coordination with the Project Lead, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Accountable for results of work to both Accenture and client.</li>
	<li>Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility. </li>
	<li>Responsible for communication of strategy, initiatives, local plans and performance metrics across own area of responsibility.</li>
	<li>Works with the Ops Manager in reviewing performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews.</li>
	<li>Initiates and promotes continuous improvement programs across sphere of influence</li>
</ul>

 

Operations Associate Manager for Content Moderation

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. 

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.</li>
	<li>Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. </li>
</ul>

Service Delivery Operations Associate Manager

Retail Technology Service Delivery Lead

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you! Apply now and embark on a thrilling journey with us. The sky's the limit!

Responsibilities

<ul>
	<li>Oversee all mortgage servicing tasks, including handling customer inquiries and following standard procedures.</li>
	<li>Respond to customer queries through email, calls, and letters, ensuring timely and professional issue resolution.</li>
	<li>Manage inbound and outbound calls related to mortgages, engaging with customers, brokers, and solicitors; strong verbal communication skills are essential.</li>
	<li>Conduct mortgage case reviews as directed by the LSM to ensure compliance with company policies and regulations.</li>
	<li>Collaborate with third parties (receivers, lawyers, local authorities) to resolve account issues, including collections.</li>
	<li>Maintain compliance with regulatory requirements and internal policies in all servicing activities.</li>
	<li>Keep accurate records of loan transactions, communications, and account updates in the servicing system.</li>
	<li>Identify ways to enhance customer satisfaction and implement solutions to improve the servicing experience.</li>
	<li>Prepare periodic reports and contribute to team projects.</li>
	<li>Provide prompt and accurate responses to LSM inquiries.</li>
	<li>Perform administrative duties and research using UK-based resources for customer and security information.</li>
	<li>Work with internal departments (underwriting, compliance, finance, completions) to streamline servicing processes and address escalated issues.</li>
	<li>Regularly communicate with team members to ensure updates and initiatives are clearly understood.</li>
	<li>Uphold data quality and comply with GDPR/Privacy Act principles.</li>
</ul>

Ongoing Tasks

<ul>
	<li>Investigate company alerts, update cases, and escalate when necessary.</li>
	<li>Follow up on charge registrations at Companies House and the Land Registry.</li>
	<li>Distribute rate change and welcome letters, and call customers for clarification.</li>
	<li>Monitor accounts for missed payments or direct debit issues and resolve with customers.</li>
	<li>Investigate returned mail and local authority letters.</li>
	<li>Trace the source of funds for lump sum repayments and provide updates to the LSM.</li>
	<li>Assist in loan payoff processing, including preparation of payoff statements and accuracy of final payments.</li>
</ul>

Customer Service Representative UK Shift

About the Role: As a Service Delivery Operations Specialist you will perform the following (but not limited to) duties and responsibilities: 

Senior Team Lead for Content Moderation

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. 

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.</li>
	<li>Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. </li>
</ul>

 

Senior Team Lead for Voice Account

Responsibilities include:

<ul>
	<li>Production Supervision and Support</li>
	<li>Coordinates individual and team work assignments </li>
	<li>Monitors work load balancing </li>
	<li>Supports high quality work through a positive environment </li>
	<li>Monitors team members performance with the focus on improvement</li>
	<li>Service Level Agreements and Performance Metrics</li>
	<li>Ensures individual and team service levels are met or exceeded </li>
	<li>Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements</li>
	<li>Front line contact for questions or issues surrounding service levels</li>
	<li>Quality</li>
	<li>Participates in providing feedback to the Quality team for improvement suggestions </li>
	<li>Works with auditing resources on individual and team error trends </li>
	<li>Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends</li>
	<li>Performance Management</li>
	<li>Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period </li>
	<li>Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards</li>
</ul>

Service Delivery Operations Senior Team Lead

About the Role: As a Customer Service Analyst (SME) you will perform the following (but not limited to) duties and responsibilities: 

SME for Content Moderation

<ul>
	<li>Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. </li>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.</li>
	<li>Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust &amp; Safety community, provides valuable skills to promote individual and collective well-being. </li>
</ul>

 

SME for Voice Account

<ul>
	<li>Be subject matter expert across all facets of the business.</li>
	<li>Read, understand and analyze client process as per the business rules</li>
	<li>Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.</li>
	<li>Support with QC and Audit mechanism within process to ensure delivery on SLA’s.</li>
	<li>Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.</li>
	<li>Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls</li>
	<li>Always demonstrate the highest level of customer service.</li>
	<li>Pay close attention to detail and follow through to resolve any outstanding issues.</li>
</ul>

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