Full Time Dedicated Healthcare Concierge Associate  

Qualification:

• Thrives in a fast-paced environment
• Desire to help others
• Competent Problem Solver
• Detail Oriented, and Organized
• Adapt to changes in the fast-pace work environment and determines best solutions to the change
• Inspire the trust of others; work with integrity and ethically; uphold organizational values
• Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision
• Demonstrates persistence and overcome obstacles; measures self against standard of excellence
• Medical terminology background is preferred
• Customer Service & Sale experience preferred
• Technical aptitude with the ability to learn software programs quickly
• You value Results Over effort.

Computer and Internet Requirements:

• Fast and reliable wired internet connection of not less than 100 Mbps
• Secondary and Tertiary Back up Internet of not less than 10 Mbps
• At least one Power Station Backup
• Dual Monitor
• Intel Core i3 or higher Operating System with at least 8gb RAM
• Excellent quality headset with microphone, and a working webcam
• A quiet and private area suitable for work without distraction and background noise

Work Schedules:

• U.S. Central Standard Time (Graveyard Shifts in the Philippines)
• Full-time = Monday through Fridays (Weekend Off)

Job Purpose

The Patient Concierge (Nutrition) Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction and provide 5-star concierge service by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email, and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

Job Responsibilities:

• Receive all inbound calls to close Leads wanting to receive treatments at our clinic
• Call, email, and use various communication forms to close the leads
• Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed
• Enthusiastic, persistent, friendly and professional on the phone
• Implement training material throughout calls
• Work with patients to ensure they are satisfied with the services provided
• Provide excellent service to our patients and apply effective troubleshooting techniques under pressure
• Present care plans prescribed by the healthcare providers to our patients
• Encourage happy patients to send us their success stories
• Share patient success stories during daily company meeting
• Implement our Care system to follow-up with our patients to provide 5-star service

Qualification - Align with our core values. We hire based first on Values and Willingness of the candidates and we pay least attention to skills/experience of the candidates.

Application process:

1. Message us via Kalibrr to ask for our email address.
2. Upon receiving our email address, please email the following two items to us:
   1. Your resume in Pdf format only.
   2. Email us a 60-second video of yourself, sharing the 3 most important things you VALUE in your Perfect Job. You can upload the video onto YouTube and email us the link. The video cannot exceed 60 seconds.
3. Important To Know - Failure to follow the above instructions will result in automatic termination for further interview process.
4. Be prepared to share what you know about our clinic.

Company: Achieve Integrative Health, No. 1 Acupuncture Clinic in Cedar Park and Austin surrounding areas

Position: Caring and enthusiastic staff patient concierge associate

About the company:

Join Achieve Integrative Health, Austin, TX's premier acupuncture clinic, and be part of a transformative healthcare journey. At Achieve Integrative Health, we're not just about healthcare; we're about life-changing care. Let's make lives great again, together!

Why join us?

• Transform lives: We're not just another company. At Achieve Integrative Health, every interaction you make will directly contribute to bringing joy & happiness back into our patients’ life.
• Limitless growth: There is no limit to your growth with our company. We are in the process of building ten (10) clinics in Austin and its surrounding areas.
• Empowerment team culture: We are known for our team culture because we make it our mission to help our team members achieve their professional, financial, and personal goals. Over 70% of team members who successfully completed 3-month training period have achieved their professional, financial, and personal goals after joining our team.
• No. 1 acupuncture clinic with innovation: Work with the latest tools and techniques in the acupuncture field, ensuring your skills remain market relevant.

We're seeking individuals who are aligned with our core values:

• Service above self: You have a caring heart and a humble attitude to put patients’ needs before yours.
• Commitment: You are persistent and disciplined in reaching your own goals that are demonstrated by your consistent performance and growth.
• Accountable: No excuses allowed. You are responsible for everything that happens to you and everything that doesn’t happen to you. You are responsible for everything that you have and everything that you don’t have.
• Results oriented: While we acknowledge your effort, you are only rewarded when producing results that are measured via the statistics for your positions and for the company.
• Transparency: You maintain and practice clear, honest, and direct communication about your thoughts and intentions with every team member and every patient.
• Inspirational: You lead by example to inspire our patients to live a healthy lifestyle by living a healthy lifestyle yourself and you lead by example to inspire each team member by constantly striving to reach your own potential.