Service Desk Officer
Healthy Options, Corp.
- Quezon City, Philippines2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 months ago
2024-10-09T07:21:31.788094+00:00Job closed.
Job Description
The Service Desk Officer manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.
The Service Desk Officer are shared between the Business Systems and the Technical services group and will be reporting to both team managers.
Essential Duties and Responsibilities
- User support
- Provides continuous first-line support to users of computer applications.
- Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed
- Coordinates other technical issues directly with service providers for second-line support.
- Monitors scheduled jobs and system and site availability
- Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times
Why Join Us?
- Be part of Asia’s largest all-natural product retailer for 25 years!
- Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.
- Experience on-the-job skill development and mentoring program.
- Learn from our in-house and external trainings.
- Grow and challenge yourself to join our leadership development program.
- Work in a Company that values an entrepreneurial mindset on the job.
- Feel secure in our above industry compensation package.
- Join an organization that has a high retention rate, where people love where they work.
Minimum Qualifications
- Bachelor’s Degree in any IT related course, i.e., Engineering, Computer Science, IT
- Basic knowledge of most common hardware and software systems used in the IT industry
- Has an Analytical and thorough knowledge of network administration and troubleshooting
- Flexible, with good communication skills, passionate for work, team player
- Willing to work onsite in Libis, QC
- Non-smoker.
Perks and Benefits
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Other
- Monthly Perfect Employee Reward
- Monthly Product Allowance
- Employee Discount
- HMO Coverage (Medical Plan)
- Life Insurance
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- 2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
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About Healthy Options, Corp.
Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.
Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!