Quezon City is a vast and teeming city with a steadily increasing income and occupation of one-third of Metro Manila’s total land area. It now serves as the Philippines’ government center with the legislature and other important government offices located in its area. All of these are reminiscent of the same noble dream that brought forth the creation of the City.

Quezon City is situated on the northeast portion of Metro Manila. It is bounded on the north by Caloocan City and San Jose del Monte City in Bulacan Province, on the east by San Mateo and Marikina, on the south by Pasig and Mandaluyong, San Juan and Manila, and on the west by Valenzuela, Caloocan, and Manila. Its northeastern and eastern boundaries are defined by the Novaliches Watershed and the Marikina River. With an area of 16,112.58 hectares (based on 1995 GIS graphical plot), it is the largest among the sixteen (16) cities and one (1) municipality in the region and is almost one-fourth the size of Metro Manila.

VISION

The Quezon City Government envisions itself to be a model of effective governance and responsible leadership, working in partnership with the citizenry in building a Quality Community. 

MISSION

To provide quality service which will make Quezon City an ideal community where people live, work and do business in a hospitable, progressive & peaceful environment.

For more information on the application process, kindly visit the link below to learn more.

t.ly/Hpx8



Quezon City Local Government

The Quezon City Polytechnic was created on March 1, 1994 by virtue of the City Council Ordinance No. SP-171 an institution to primarily undertake the training and development of qualified technicians and skilled workers.

The Three-Year Technician Curriculum was introduced in the SY 1994-1995 designed to develop highly competent technicians for industry in the areas of Automotive Technology, Electrical Technology, Welding Technology, Refrigeration and Air-Conditioning Technology, and Fashion Technology. Added to the Three-Year Curriculum in the school year that followed were Electronics Technology, Mechanical Technology or Machine Shop, Computer Technology and an industry-led pilot course in Boiler Technology.

The QCPU established its reputation among local government units as a show window and model technology-based institution paving the way for its recognition of the Technical Education and Skills Development Authority (TESDA) and developing a strong alliance with the Japan International Cooperation Agency (JICA).

In 2001, Ordinance SP – 1030 created a charter for the establishment of Quezon City Polytechnic University. QCPU started its operation by offering one (1) year programs and short term courses. By the year 2005, QCPU started offering college degree courses. Right now, QCPU prides itself in providing employment to its graduates and serves as a tool for national development, particularly in Quezon City.

Under the leadership of Mayor Feliciano Belmonte, Jr., starting SY 2005, meaningful access to higher education is now possible with a ladderized concept of pursuing higher education. The idea is that every person should have the opportunity for education and training commensurate to his abilities.

Quezon City University

<ul>
	<li>Implement the training and academic programs that may be assigned by the University;</li>
	<li>Evaluates the students' performance in class;</li>
	<li>Strictly comply with existing administrative rules and regulations on office decorum, attendance, and other existing policies of the University;</li>
	<li>Participate in all official University activities or undertakings, as may be assigned;</li>
	<li>Performs such other duties and responsibilities as may be assigned to them by the dean.</li>
</ul>

Information Technology Lecturer

QUESTECH CO., INC. is a Systems Integrator in the Philippines, with over a decade of expertise in providing effective and reliable IT business solutions to the country’s rapidly growing IT sector.

We have proven to be a reliable HP Enterprise Business Solutions provider and we continue to build strong relationships with well-known brands such as Dell, Oracle, Nutanix, and other Technology Solutions.

QUESTECH CO., INC. is more than just an IT business solutions provider; we are your Technology Partner in Business Transformation and Innovation.

QUESTECH CO. INC

<ul>
	<li>Prepares technical proposal and is responsible for the implementation of the product</li>
	<li>Assist and educate the Account Managers in understanding core products and their features.</li>
	<li>Performs technical presentation and proof of concept to clients when required.</li>
	<li>Analyzes clients' needs and determines the best solution offerings.</li>
	<li>Create technical solution designs to address clients' requirements.</li>
	<li>Architect, plans, designs, and execute infrastructure-related projects and programs as a solution offering.</li>
</ul>

Information Technology  Consultant

Stradcom Corporation is the IT Company behind the computerization of the Land Transportation Office (LTO) of the Philippine government.

Through the LTO-IT Project, Stradcom established a multi-billion peso IT infrastructure by which the LTO has been serving the 85,000 motor vehicle registrants and driver license applicants who come to its 300 nationwide offices daily.

We are thus looking for talented individuals to join us, whether seasoned professionals seeking a change of pace and direction or new graduates wanting to explore frontiers and pursue a fulfilling career.

Stradcom Corporation

<ul>
	<li>Development, implementation and maintenance of Security Programs, Policies and Procedures</li>
	<li>Supports in the development of applicable globally-accepted standards, guidelines and procedures to achieve compliance to security policies and programs</li>
	<li>Contributes in the formulation and enhancement of the corporate Information Security Policy</li>
	<li>Implements and maintains established information security management program of the company</li>
	<li>Maintains reliability and integrity of the IT infrastructure by developing, implementing and exercising:</li>
	<li>Comprehensive Business Continuity Plan (including documentation of detailed procedures) to help the organization achieve recovery capabilities at an alternate site (Disaster Recovery Center)</li>
	<li>Incident Management Process (including documentation of detailed procedures) how to handle security incidents</li>
	<li>Other security programs in pursuit of new regulatory or legal compliance as authorized and approved by the Management</li>
	<li>Development, implementation and maintenance of IT Risk Management Process for IT Infrastructure</li>
	<li>Assists owners/custodians identify, evaluate, assess and secure their information assets</li>
	<li>Assists in determining the security posture of IT systems, applicability and effectiveness of implemented controls</li>
	<li>Generates and submits compliance and security assessment findings, recommendations and reports to the department manager</li>
	<li>Research and development of applicable controls from emerging security trends and technologies</li>
	<li>Selects, evaluates, recommends security controls</li>
	<li>Monitors and generates reports of the security program implementation, business continuity and recovery testing and activities during security assessments</li>
	<li>Development, implementation and maintenance of Procedural and Technical Security Controls</li>
	<li>Implements recommended security controls resulting from the risk assessment</li>
	<li>Monitors and generates reports of system status, performance and security events of implemented security controls</li>
	<li>Resolves issues arising from problems encountered on implemented security controls and/or escalates to third-party technical support</li>
	<li>Monitors and handles security incidents in accordance to established Incident Management Procedure which may involve coordination with other departments and external parties</li>
	<li>Maintains technical security controls managed by the department by conducting regular maintenance activities not limited to backup of systems</li>
	<li>Develops and maintains processes, procedural documents and up-to-date inventory of deployed and implemented security controls</li>
	<li>Observes and facilitates change management process for equipment, facilities, hardware and software utilized in the IT infrastructure</li>
	<li>Extended Delivery of Security Services (Security Education/Awareness Program, Consultancy and others)</li>
	<li>Supports in the development and conduct of approved information security awareness program to all employees and third-party personnel engaged with the company</li>
	<li>Assists in providing technical consulting services in accordance with approved standards to other departments on matters related to information security</li>
	<li>Assists the department in coordination with the Legal Division to achieve regulatory and legal compliance</li>
	<li>Works with internal and external/third-party auditors and consultants</li>
	<li>Coordinates with other Technical teams so that reliable and secure services are provided to internal and external clients</li>
	<li>Supervises the activities of third-party personnel/consultant whenever they are working on-site</li>
	<li>Regularly attends conferences, professional association meetings and technology seminars to remain well-informed with the latest information security technological developments.</li>
	<li>Performs other job-related tasks and projects that may be assigned by his/her superiors from time to time.</li>
</ul>

Information Security Officer

<ul>
	<li>Implements training and academic programs that may be assigned by the university</li>
	<li>Evaluates students' performance in class</li>
	<li>Performs other duties and responsibilities as may be assigned by the dean</li>
	<li>Strictly complies with existing administrative rules and regulations on office decorum, attendance, and other existing policies of the University</li>
</ul>

Information Systems Lecturer

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

Responsible for the internal controls and risk assessments of systems in accordance with established standards of the Bank. The function includes the following:

<ul>
	<li>Conducting IT audit review on assigned accounts</li>
	<li>Ensuring that audit procedures are performed and well documented</li>
	<li>Reviewing and recommending improvements on existing process flows</li>
</ul>

Information Security (IS) Audit Officer

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

Summary of Work Activities and Responsibilities:

Under the supervision of the Assistant to the VP for DITS / IT Governance Head, the Administrative Assistant shall perform clerical and office management tasks in accordance with the OVP DITS mandate and guidelines and University policies and processes such as internal and external communications, finance management, logistical administration and assistance in personnel management.

Main Duties and Responsibilities

Communication 

The Administrative Assistant shall be the main point person for internal and external communications of the office, specifically:

<ul>
	<li>As the first point of contact for the OVP DITS, handles inquiries received through the various communication channels including the dedicated local / mobile numbers and DITS office email.</li>
	<li>As the official custodian of the OVP DITS email account, sends out BlueBoard announcements and other official communications, maintains the filing system of the assigned Google Drive</li>
	<li>Prepares drafts of correspondence</li>
	<li>Disseminates information such as internal memos, office guidelines and event reminders</li>
	<li>Maintains the DITS Cluster page in the University Website</li>
</ul>

Finance Management Support

Assists in the processing, monitoring and reporting of office-related budget and expenses:

<ul>
	<li>Prepares year-end utilization report as reference for budget planning</li>
	<li>Initiates the payment processing by preparing Purchase Requisition (PR) or Request for Payment for supplies, communication, repairs and maintenance, CapEx items, miscellaneous expenses, staff development and others.</li>
	<li>Regularly updates the expense trackers</li>
	<li>Handles the petty cash of the office from request, routing for approval, utilization and liquidation</li>
	<li>Prepares other financial reports and summaries, as needed</li>
</ul>

Office Operations and Clerical Support

As overall coordinator for office operations, provides administrative support for office management functions, specifically:

<ul>
	<li>Prepares logistical requirements for meetings, staff development and other activities of the office and cluster</li>
	<li>Manages office supplies and equipment by maintaining the inventory, filing of requests for office equipment for repair or replacement, initiates job orders for tasks which requires the assistance of CFMO</li>
	<li>Assists in personnel management such as attendance monitoring, tracking of staff development activities and training</li>
	<li>Receives and routes documents for approval and signature of authorized personnel</li>
	<li>Manages the DITS Office and Cluster calendar</li>
	<li>Coordinates with other departments as required</li>
</ul>

Other tasks

<ul>
	<li>May be assigned to coordinate special projects</li>
	<li>May represent the office or cluster in committees for University-wide activities.</li>
</ul>

Performs any other duties as may be required by the position in accordance with the instructions and guidelines of the supervisor and authorized personnel.

Administrative Assistant for Digital Information and Technology Services Office

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations &amp; Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

<ul>
	<li>Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities</li>
	<li>Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts</li>
	<li>Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships</li>
	<li>Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status</li>
	<li>Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients</li>
	<li>Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management</li>
	<li>Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation</li>
</ul>

Service Officer

We are a below-the-line advertising agency with > 20 years of experience in health and ethical advertising: launches, communication strategies, branding, conventions, conferences, activations, etc.- we’ve done it all.

We are composed of dedicated and experienced team members who have your back when it comes to developing fresh and innovative brand strategies.

We invest in talents that integrate the science of your brand with creativity.

MarketConnect Inc.

Client Relationship Management:

<ul>
	<li>Act as the senior point of contact for key clients, developing strong, long-term relationships with C-suite executives and key decision-makers.</li>
	<li>Ensure the highest levels of client satisfaction, regularly checking in with clients to ensure their expectations are being met and exceeded.</li>
	<li>Serve as the escalation point for any client issues or concerns, and work to resolve them promptly and efficiently.</li>
	<li>Lead client meetings and presentations, providing strategic insights and recommendations to drive client success.</li>
</ul>

Team Leadership &amp; Development:

<ul>
	<li>Lead, mentor, and develop a high-performing client service team (Account Managers, Account Executives), ensuring they have the tools, training, and support needed to succeed.</li>
	<li>Conduct regular team performance evaluations, provide constructive feedback, and set clear goals and expectations.</li>
	<li>Collaborate with other departments (creative, media, production) to ensure alignment on client deliverables and objectives.</li>
	<li>Foster a collaborative and positive team culture, focusing on growth and continuous improvement.</li>
</ul>

Strategic Account Oversight:

<ul>
	<li>Own the strategy, execution, and results of all client campaigns, ensuring they align with client goals and deliver measurable ROI.</li>
	<li>Lead the development of strategic marketing and advertising plans, ensuring they reflect the client’s brand objectives and market needs.</li>
	<li>Ensure that all client deliverables (creative, media, reporting, etc.) are of the highest quality and are delivered on time and on budget.</li>
	<li>Identify opportunities for upselling, cross-selling, and expanding the scope of work with existing clients, positioning [Company Name] as a trusted partner.</li>
</ul>

Financial Management:

<ul>
	<li>Oversee client budgets, ensuring that campaigns are delivered within budget parameters while maintaining profitability for the agency.</li>
	<li>Prepare and present accurate project estimates, cost proposals, and invoices to clients in collaboration with the finance team.</li>
	<li>Ensure effective financial oversight of client accounts, tracking time, resources, and profitability to maintain strong margins.</li>
</ul>

Reporting &amp; Analytics:

<ul>
	<li>Monitor campaign performance, analyzing data and reporting insights to clients on a regular basis.</li>
	<li>Provide clients with strategic recommendations for campaign optimization, based on performance data and industry trends.</li>
	<li>Prepare and deliver regular status reports, presentations, and updates to clients, senior leadership, and internal teams.</li>
</ul>

Business Development &amp; Growth:

<ul>
	<li>Collaborate with the business development team to identify and pitch new business opportunities, leveraging existing relationships to secure new clients.</li>
	<li>Act as a trusted advisor to clients, guiding them on the latest industry trends, new technologies, and innovative advertising strategies.</li>
	<li>Contribute to agency thought leadership and the development of new services or products that can drive revenue growth.</li>
</ul>

Client Service Director

Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.

For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.

WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.

The software and GPS Tracking System we develop are custom- designed to address our client’s specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company’s standard in providing excellent work.

Webcast Technologies, Inc.

<ul>
	<li>Handle requests from the clients under TMSuite and should make sure that all requests and concerns are done properly and in a timely manner.</li>
	<li>Vehicle Registration and pairing</li>
	<li>Updating Vehicle Information in TM Suite</li>
	<li>Check and Validate trip with error in dispatching</li>
	<li>Validation of Errors</li>
	<li>Monitor number of units in TM Suite Database vs Data Studio</li>
	<li>Coordinate with different departments any issues and concerns that may arise.</li>
	<li>Monitor the fleet status and ensure that fleet status updates are being sent to the clients</li>
</ul>

Customer Service Representative

ABOUT US 
 
Norde International Distributors is Making Digital Happen.
 
Located in Quezon City, Philippines, the company was established in 2005 and has become the leading distributor of digital graphic solutions in the country. Throughout its more than a decade history, Norde has been associated with continuous innovation and revolutionary technology.
 
The company collaborates with global partners who possess cutting edge machineries, highly developed skills and certified processes that strengthens business.
 
Norde International provides exceptional state-of the-art digital print solutions to a broad array of industry segments covering general commercial printing, labels, packaging, signages, displays, finishing, direct to garment, design, manufacturing, engineering, and 3D technology.
 
The company aims to bring forth progress and innovation to its clients. It targets to bring great opportunities that can provide sustainability and progress.
 
Norde International Distributors continuously go beyond expectation as it make digital possibilities happen
 
MISSION
We empower our customers to be the most successful they can be in their respective industries by improving their product development and production processes. We do this by: 

+ Delivering great service through our people and processes 
+ Offering relevant solutions through our technologies and innovation 
+ Creating and nurturing mutually beneficial partnerships through commitment and integrity 

VISION
To be the overwhelming partner-of-choice in our target segments through our market leadership, world class products, and industry-leading after-sales services. 

ONE NORDE. ONE TEAM.

Norde International Distributors (QL Development, Inc.)

Job summary: 

Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines. 

 

Duties &amp; Responsibilities: 

<ul>
	<li>Providing remote and on-site technical support </li>
	<li>Providing client support by guiding and training their equipment operators on machine technicalities and proper operation </li>
	<li>Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.) </li>
	<li>Assisting the clients in achieving the color stability of their printer </li>
	<li>Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features </li>
	<li>Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production </li>
	<li>Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises </li>
	<li>Ensuring that all customer service escalations will be solved within the assigned period </li>
	<li>Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable </li>
</ul>

Field Service Engineers – Manila

MEDEV is dedicated to elevating the standard of healthcare in the Philippines by being a leading force in the enhancement of medical equipment quality and ensuring exceptional after-sales support. Our commitment revolves around offering healthcare providers specialized equipment tailored to meet clinical and diagnostic requirements, ensuring optimal utilization. With a focus on fostering long-term partnerships, we uphold a unique sense of integrity in our operations. Our employees are held to the highest standards of business ethics, contributing to the loyalty of customers who repeatedly choose us as their trusted source.

Over our two decades of existence, we have established ourselves as a premier provider of equipment for peripheral vascular testing, ultrasound imaging, 2D-echocardiography, stress ECG testing, holter ECG, Ambulatory BP monitoring, laser dermatology, and more. Recognized for having the largest inventory of backup parts and units, delivering top-notch after-sales training and support, and maintaining a highly responsive service operation, we take pride in our industry reputation.

In recent years, we expanded our product offerings to include critical care, neuro-psychiatry, and radiology. Presently, we can provide a comprehensive range of radiology equipment, including x-rays, mammography systems, CT scanners, and MRI machines. Our inventory extends to equipment for the ICU and emergency department, such as patient monitors, infusion/syringe pumps, and defibrillators. Additionally, we stand out as one of the few providers of EEG machines and Transcranial Magnetic Stimulation equipment in the country. MEDEV is dedicated to continuously evolving and meeting the diverse needs of the healthcare landscape in the Philippines.


MEDEV Medical Devices Corporation

-Provide comprehensive technical support and maintenance for assigned products and accounts in a field-based role.

-Conduct on-site product evaluations, installations, and demonstrations. Deliver exceptional customer training and support.

-Collaborate with sales and marketing teams to drive product adoption.

-With valid driver's license is preferred for this role due to potential travel requirements for on-site customer support and product installations.

Service Engineer | Medical Equipment

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines,
specializing in premium and natural food and health products.

Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.

We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

Healthy Options, Corp.

The Service Desk Associate manages the IT support system and handles the first line troubleshooting of concerns raised by the different business units.

The Service Desk Associate are shared between the Business Systems and the Technical services group and will be reporting to both team managers.

Essential Duties and Responsibilities

<ul>
	<li>User support</li>
	<li>Provides continuous first-line support to users of computer applications.</li>
	<li>Escalates the issues to the corresponding Bus. Systems Analyst and Technical Team or further checking as needed</li>
	<li>Coordinates other technical issues directly with service providers for second-line support.</li>
	<li>Monitors scheduled jobs and system and site availability</li>
	<li>Manages the manual/automated ticketing system and ensures that all concerns are addressed/answered based on the defined response times</li>
</ul>

Why Join Us?

<ul>
	<li>Be part of Asia’s largest all-natural product retailer for 29 years!</li>
	<li>Enjoy our beautiful and employee –friendly stores/office, with cute office pets in our HQ.</li>
	<li>Experience on-the-job skill development and mentoring program.</li>
	<li>Learn from our in-house and external trainings.</li>
	<li>Grow and challenge yourself to join our leadership development program.</li>
	<li>Work in a Company that values an entrepreneurial mindset on the job.</li>
	<li>Feel secure in our above industry compensation package.</li>
	<li>Join an organization that has a high retention rate, where people love where they work.</li>
</ul>

Service Desk Associate | Onsite

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024.. *Terms and Conditions apply.

Candidates who showed up in the Career Hub and complete the HRI stage will receive Lazada e-wallet voucher worth P310! *Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.

<ul>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

 

1-Day Onsite Processing is available for this Role. Visit our Career Hub every Monday-Friday (Except Holidays). from 9am-6pm. Our Career hub is located at:

<ul>
	<li>Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City</li>
</ul>

Customer Service Representative | Accenture Cebu

About the Role: As a Service Delivery Operations Team Lead you will perform the following (but not limited to) duties and responsibilities: 

Team Lead for Voice Account

<ul>
	<li>Responsible for setting individual performance objectives that align to the overall objectives of the team</li>
	<li>Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management</li>
	<li>Provide mentorship, guidance and career development to team members</li>
	<li>Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement</li>
	<li>Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data</li>
	<li>Escalate issues that may affect delivery of work and business outcomes in a timely manner to management</li>
</ul>

 

Team Lead for Content Moderation

<ul>
	<li>You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns. </li>
</ul>

 

Your role requires the following responsibilities:

<ul>
	<li>Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.</li>
	<li>Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.</li>
	<li>SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.</li>
	<li>Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.</li>
	<li>Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.</li>
	<li>SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.</li>
	<li>Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.</li>
	<li>Performance Reporting:</li>
	<li>Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.</li>
	<li>Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.</li>
	<li>Attendance Tracking: Accurately track team attendance for billing purposes.</li>
	<li>Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.</li>
	<li>Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.</li>
</ul>

Service Delivery Operations Team Lead

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Respond to customer inquiries via email, fax, and phone</li>
	<li>Handle internal and external customer calls, making outbound calls as needed</li>
	<li>Address Mortgage Manager inquiries and disputes, providing timely and accurate responses</li>
	<li>Escalate issues to the right department when necessary</li>
	<li>Communicate with team members to ensure understanding of updates and initiatives</li>
	<li>Delegate tasks to team members, ensuring correct procedure and resolution</li>
	<li>Manage ad-hoc activities as needed</li>
</ul>

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