The RISE mission is to accelerate internet in the Philippines—we do this by focusing on the overall customer experience as well as the actual internet service we provide to business clients. Transparency and openness are guiding principles of our customer experience.

Headquartered in Cebu City and with an office in Makati City, various teams across our group work to improve our services and technologies. If you apply and are successful you will be working with people who are fast acting and proactive while being encouraged to develop your proficiency and leadership.

You will be rated on your ideas and execution, which should ensure your career is as rewarding as what you put in. Benefits include full HMO after 6 months. 1 dependent after 1 year, 80% of a 2nd dependent after another year. Regularization review at 3 and 6 months.

Responsible Internet Sustainability Effort Inc. | RISE

The role of Sales Coach is to empower our sales team to achieve peak performance by providing expert coaching, developing effective training programs, and fostering a high-performance sales culture. The Sales Coach will play a critical role in driving revenue growth, improving sales efficiency, and enhancing customer satisfaction. 
 
Duties and Responsibilities

 

<ul>
	<li>Design and implement comprehensive sales training programs focusing on areas such as sales techniques and soft skills.</li>
	<li>Provide ongoing coaching and mentorship to individual account managers, offering guidance, feedback, and support to improve their performance and achieve sales goals.</li>
	<li>Regularly assess sales representative performance, identify areas for improvement, and develop personalized development plans.</li>
	<li>Utilize sales data to identify trends, opportunities, and areas for improvement. Share insights with the sales team to optimize their strategies.</li>
	<li>Work closely with sales leadership to align training initiatives with overall sales objectives.</li>
	<li>Continuously monitor industry trends, emerging technologies, and best practices in sales to ensure that training programs remain relevant and effective.</li>
	<li>Create a positive and supportive sales culture that encourages teamwork and growth.</li>
	<li>Organize and lead sales meetings, workshops, and team activities.</li>
	<li>Track key performance indicators (KPIs) to measure the impact of training programs.</li>
	<li>Align training programs with the Performance Management Policy, Performance Improvement Plan(s), business direction, and individual or team performance.</li>
	<li>Offer ongoing support and guidance to sales representatives, answering questions, resolving issues, and providing timely feedback.</li>
	<li>Assist sales representatives in building strong customer relationships and influencing customer decisions.</li>
	<li>Implement activities for sales discussions, training, events, and other sales-related initiatives.</li>
	<li>Create a positive and supportive sales culture that encourages teamwork and growth.</li>
</ul>

Sales Coach

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

The Relationship Manager of the Corporate Banking Group develops client portfolio of accounts to deliver budgeted goals and targets through cross-selling of bank products and new account on-boarding. S/He achieves revenue goals by approved through account planning, account profitability and risk management metrics.

<ul>
	<li>Prepares credit proposals alongside the Enterprise Risk Manager/Analyst and presents them to the Bank’s Credit Committee by orchestrating proper credit due diligence on account; Presents a balanced view of risk to approving authority to address clients’ credit facility requirements.</li>
	<li>Identifies, on-boards and develops new client relationships per defined target market by cross-selling appropriate bank products to grow the portfolio and achieve set budgets/goals in terms of Loans, Deposit, Foreign Exchange, Trade, Debt Capital Market, etc.; Uses an Account Plan to establish a profitable and multi-product relationship with clients.</li>
	<li>Manages and grows existing loan portfolio by maximizing wallet share and potential revenues of existing clients, facilitating client transactions, identifying and managing problem accounts including the preparation of watch list reports with action plans, proper classification of accounts for the right provisioning level, and timely referral to the Remedial Management Department when all possible collection efforts have been exhausted</li>
	<li>Ensures compliance with the Bank’s credit policies as well as all other governing policies for transactions that are processed and recommended; Keeps updated on credit policy revisions and enhancements by collaborating with Credit in updating and formulating new credit policies.</li>
	<li>Develops industry and product expertise by understanding clients’ banking needs and cross-selling Sbc’s banking solutions; Benchmarks and networks with other banks’ Account Officers to develop industry/sector knowledge and to be updated with banking practices.</li>
	<li>Oversees Junior Relationship Managers by coaching and mentoring on account strategy and transaction handling in order to achieve the Team’s goals</li>
</ul>

Relationship Manager

As a Relationship Manager, you will solicit and manage accounts within the target market of the Banking Centers Group. Ensures desired profitability is achieved vis-a-vis the risk profile of the accounts.

How you'll contribute

<ul>
	<li>Assesses loan portfolio using proper account management strategies in order to ensure satisfactory credit quality of assigned accounts.</li>
	<li>Maximizes earning potential and business growth from existing accounts through effective use of account planning, account profitability, and risk management tools to achieve the desired return on the handled loan portfolio.</li>
	<li>Cross-sells other bank products to existing accounts based on SBC's available product offerings in order to generate an additional source of fee income.</li>
	<li>Presents loan package of solicited and existing accounts for Credit Committee approval</li>
</ul>

As a Deposit Relationship Manager, you will grow the deposit level of the wholesale segment of the Bank using the various bank deposit and non deposit facilities available. Ensures that offered bank products will meet client requirements and will deliver the Casa, float or fee income projections.

How you'll contribute

<ul>
	<li>Solicits customer feedback through client calls to improve on the Bank’s product offerings and possible product development.</li>
	<li>Negotiates and proposes a competitive pricing scheme and acceptable terms and conditions during client meetings to ensure that deals entered into are beneficial to the bank.</li>
	<li>Drives usage of bank products particularly cash management products by monitoring throughput to achieve maximum performance in terms of Casa/Float Adb.</li>
	<li>Analyzes volume and value of deals and its financial contribution to the bank by using Account Profitability Analysis and Cms Calculator to ensure that it will generate Casa/Float and growth and incremental fee income for the bank.</li>
	<li>Conducts need analysis with corporate clients by undertaking “diagnostic” calls to provide the right business solutions and recommendation to their cash management problems.</li>
	<li>Presents cash management and other bank products and its features through client meetings to close new deals or offer new business solutions.</li>
	<li>Provides marketing strategies, tools, and market updates through internal meetings to better equip and help the Bank’s Sales force attain their cash management business objectives.</li>
	<li>Conducts cash management seminars/lectures through town hall meetings to refresh and keep them up to date.</li>
	<li>Performs other related tasks which may be assigned from time to time. </li>
</ul>

Deposit Relationship Manager

Greenfield Marketers One is a subsidiary of Greenfield Development Corporation that exclusively handles all real estate properties such as Residential Subdivisions, Condominium Units, Commercial &amp; Industrial. 

One of the country’s most diversified real estate companies, Greenfield Development Corporation is rapidly expanding through aggressive development in the areas of industrial, commercial, residential, recreational and infrastructure projects. 

With its 50-year history of stability, reliability and relentless pursuit for excellence, Greenfield Development Corporation, through the numerous peaks and troughs of the property business cycle, has stood firmly on solid ground. Anchored by vast landholdings, financial strength, strategic alliances and supported by world-renowned consultants and a dedicated team of professional managers and associates, Greenfield has provided the foundation for some of the Philippines’ most innovative projects: Ayala Greenfield Estates, Greenfield City Sta. Rosa, Pavilion (formerly Edsa Central), Greenfield District Mandaluyong, EDSA Metro Rail Transit3, Edsa Central Station, Paseo de Sta. Rosa, Greenfield AutoPark, Sta. Rosa Country Market, Lexington Garden Village, Hillsborough, Manila Southwoods and San Antonio Heights.  

As Greenfield continues to grow and develop its land-holdings, its commitment remains: to leave the land nurtured by its principals as a legacy for future generations. Greenfield recognizes itself as stewards of these tracts of land and is committed to turning these precious resources into vibrant, living communities that will be "ours for generations".

Greenfield Marketers One

As Sales Director, you are expected to attain…

<ol>
	<li>Sales revenue and pipeline management: Achieve and exceed monthly sales target as stated by the Company. Develop and execute a strategic plan to achieve sales target.</li>
	<li>Team management: Recruit, train, and develop sales team members.</li>
	<li>Learning and Development: Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.</li>
	<li>Regular visits: Conduct site viewing/tripping on a regular basis.</li>
</ol>

Sales Manager

Supervises a Team of Enterprise Risk Managers to ensure team performance is at par with expectations and overall strategy of Corporate Banking and the Bank. Evaluates an assigned company according to the inherent risks and opportunities that the Bank may be able to undertake. Recommends the appropriate facilities and level of business that the Bank may be able to undertake with said company.

Enterprise Risk Evaluation Team Head

Inteluck provides data-driven end to end logistics services to enterprises in Southeast Asia. The core of Inteluck is to maximize logistics efficiency by leveraging technology and data and creating value for both customers and vendors.

Inteluck supports a variety of logistics platform services, including domestic FTL (full truckload) transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services.

Headquartered in Singapore and operates in other Southeast Asian countries including the Philippines and Thailand, with offices in China and other regions.

Inteluck’s mission is to build the most efficient logistics world by connecting talented and responsible people driven by the data and technology.

Inteluck Corporation

Key Responsibilities:

1. Customer Relationship Maintenance:

<ul>
	<li>Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.</li>
	<li>Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.</li>
</ul>

2. Customer Satisfaction Management:

<ul>
	<li>Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.</li>
	<li>Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.</li>
</ul>

3. Business Re-development:

<ul>
	<li>Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.</li>
	<li>Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.</li>
</ul>

4. Data Analysis and Reporting:

<ul>
	<li>Collect and analyze customer data to understand customer demand trends and behavioral patterns.</li>
	<li>Generate regular reports on the progress of customer maintenance and business redevelopment.</li>
</ul>

5. Collaboration and Teamwork:

<ul>
	<li>Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.</li>
	<li>Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.</li>
</ul>

Customer Account Management Associate

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>Conduct market research and analysis on how to reach and convert target Student Applicants to the programs offered by CIIT and/or what future programs to offer
	<ul>
		<li>Conduct Annual Internal Market Research among enrolled CIIT Students in SHS and College to identify and improve consumer behavior and improve strategies on how best to reach and communicate to our target market</li>
		<li>Conduct Annual External Market Research among competitors and benchmark institutions on best practices in marketing, communications and Student Applicant experience as well as understand upcoming trends for future SHS and college programs</li>
	</ul>
	</li>
	<li>Conduct marketing activities to attract as many deserving and passionate Student Applicants as possible who are interested in the SHS and college programs offered by CIIT through:
	<ul>
		<li>Ensure the mastery of the different courses offered by CIIT</li>
		<li>Execute effective marketing initiatives that drive brand awareness, trial, and distribution across marketing campaigns, promotions, and sales</li>
		<li>Build relationships with schools, school ofﬁcials, students orgs, , that can help identify students who are highly interested in the programs of CIIT</li>
		<li>Create strategies to allow CIIT to directly communicate with interest Student Applicants through the various Lead Channels</li>
		<li>Learn how to create ads and analyze Google</li>
		<li>Identify, develop, and implement innovative marketing strategies that leverage constant and emerging trends to reach target audiences and goals</li>
	</ul>
	</li>
	<li>Review and innovate the Admissions Process to allow for a more effective application experience for Student Applicants
	<ul>
		<li>Efficient and effective assistance to applicants through all platforms</li>
		<li>Search and/or improve existing systems that will be more effective at converting Student Applicants from one stage to the next stage of the Application Funnel and generating reports</li>
		<li>Ensure that every step of the Student Applicant journey is very effective</li>
		<li>Constantly review the content of the website and all marketing collaterals to ensure that materials are properly communicating the programs and services of CIIT in the most effective manner</li>
	</ul>
	</li>
	<li>Data Analysis that will improve strategies and programs
	<ul>
		<li>Ensure that applicant data and information found in ZOHO is updated real-time</li>
		<li>Analyze and review reports from partner agencies for online marketing efforts</li>
		<li>Improve the necessary systems and technologies being utilized by CIIT to be able to execute the marketing strategies in scale</li>
		<li>Analyze data in CRM to establish strategies that will improve conversion rates from one step of the customer journey to the next step</li>
	</ul>
	</li>
	<li>Act as the front desk for admission-related concerns and inquiries</li>
	<li>Conduct school tours as requested by clients</li>
	<li>Receive and resolve concerns and inquiries lodged to the reception desk</li>
	<li>Answer course inquiries and explains the other products and services provided by the institution</li>
</ul>

Business Development Officer

KMC Solutions provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

Our company provides email and live chat services to our clients for a Tech firm in the US and AUS, as well as monitoring for fraudulent customer trends and finance.


KMC Solutions

Summary

The Quality Assurance Team Leader is responsible for developing and maintaining a robust quality management approach to ensure excellence in operations and customer experience. This role includes establishing control standards, creating evaluation criteria, and implementing improvement strategies. The QA Team Leader will oversee and manage the day-to-day activities of the QA team, ensuring that quality evaluations are conducted and analyzed regularly to identify and address performance gaps and opportunities for enhancement.

Responsibilities

<ul>
	<li>Develop and maintain a robust quality management approach, which includes establishing control standards, creating evaluation criteria, and implementing improvement strategies.</li>
	<li>Ensure that quality evaluations are conducted and analyzed regularly to identify gaps and opportunities for enhancing the performance and overall quality of operations and customer experience.</li>
	<li>Lead quality calibration activities and collaborate with local and global leadership teams, QA analysts, and stakeholders to ensure consistency in needs assessments.</li>
	<li>Prepare and submit detailed quality reports to both local and global operations and quality teams.</li>
	<li>Review and maintain accurate metrics of direct reports individual performance as well as overall team level performance.</li>
	<li>Provide consistent one-on-one coaching sessions with the quality analysts to review performance and support individual growth.</li>
	<li>Oversee and manage the day-to-day activities of the QA team.</li>
	<li>Recommend updates to knowledge articles by analyzing trends and developments in quality management.</li>
	<li>Maintain strong working relationships with key business stakeholders, both local and global.</li>
	<li>Identify and document any quality performance issues and escalate them to the Operations Manager team as appropriate.</li>
</ul>

QA Team Leader

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StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns. 
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support. 
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields. 
Our Services:
Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management. 
WHY JOIN US? 
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines—all driven to deliver exceptional results through diligent, upstanding work. 
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry. 
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us—we’d be happy to have you. 
Our Benefits:
Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs</body></html>

StraightArrow Corporation

Responsibilities:

<ul>
	<li>Project coordination, task management, and status monitoring to ensure efficiency and quality of marketing program delivery. Active day-to-day management of various tech collaboration platforms such as Asana, Airtable, Gainsight, Reachdesk, Wistia, etc. </li>
	<li>Create and lead weekly reviews and progress check-ins with internal and external stakeholders (US clients) Prepare marketing activity reports and metrics for measuring program success. Support planning and allocation of resources towards strategic marketing program priorities and impact. </li>
	<li>Facilitate communications between internal team members to resolve bottlenecks and drive forward momentum. Proactively identify and mitigate project risks and issues and escalate as necessary to ensure timely resolution and minimize project disruptions. Collaborate closely with cross-functional teams, including development, design, content, and operations, to ensure alignment and coordination across project initiatives</li>
</ul>

Marketing Program Coordinator

About the role

As a Accounts Assistant/ Relationship Assistant, you are responsible to assist the Relationship Manager (RM) in maintaining accounts and coordinating with the operating units of the Bank for the efficient implementation of loan facilities/accounts in the RM's assigned portfolio/or newly marketed account.

How You'll Contribute

<ul>
	<li>Adapts to market conditions that affect the Bank's day-to-day transactions by learning the current situation in the banking system to avoid any unforeseen issues raised by clients.</li>
	<li>Relays important information to clients (i.e., interest rates) based on existing Bank policies to ensure smooth transaction flow.</li>
	<li>Professionally handles client complaints to maintain a good business relationship with the Bank.</li>
	<li>Explains bank products in a manner that will entice prospective and existing clients to choose Security Bank as their main bank.</li>
	<li>Assists the Relationship Manager to ensure that the requirements &amp; documents are complete so deficiencies are resolved immediately.</li>
	<li>Oversees completeness of documentary requirements before any loan availments, renewals, and extensions using a comprehensive checklist to protect the Bank's interest.</li>
</ul>

Accounts Assistant

QUESTECH CO., INC. is a Systems Integrator in the Philippines, with over a decade of expertise in providing effective and reliable IT business solutions to the country’s rapidly growing IT sector.

We have proven to be a reliable HP Enterprise Business Solutions provider and we continue to build strong relationships with well-known brands such as Dell, Oracle, Nutanix, and other Technology Solutions.

QUESTECH CO., INC. is more than just an IT business solutions provider; we are your Technology Partner in Business Transformation and Innovation.

QUESTECH CO. INC

<ul>
	<li>Sell entire Questech line of business to single or multiple accounts.</li>
	<li>Focus on retaining accounts on a cross and vertical industry segment.</li>
	<li>Ensure sales generation and achievement of quota.</li>
	<li>Establish a professional working relationship with a client to develop a core understanding of the unique business needs of the client.</li>
	<li>Establish a relationship with existing and new clients through regular visits and telephone calls.</li>
</ul>

Proposal Writing

Presentation Skills

Marketing Communications

Communication Skills

Account Management

Product Positioning

Closing Sales

Account Manager

The Japanese Sales Support Specialist is responsible for identifying and qualifying leads in the Japanese market, ensuring a robust pipeline of qualified prospects. 
 

Duties and Responsibilities:

<ul>
	<li>Conduct overall support and research in the Japanese segment, to identify and qualify leads that meet lead criteria</li>
	<li>Engage prospective clients and driving qualified leads to maintain a healthy pipeline</li>
	<li>Provide clear understanding of RISE products and services to prospective clients prior and throughout the pipeline</li>
	<li>Assist Japanese Account Manager in keeping leads warm and informed</li>
	<li>Collaborate with the Japanese Account Manager and relevant teams for lead generation activities and sales cadence</li>
	<li>Participate in Japanese market and prospect analysis, forecasting, and leveraging research results</li>
	<li> Maintain data accuracy and integrity in the CRM platform and other relevant tools</li>
	<li>Contribute to process improvement initiatives in the Sales division including documentation and execution</li>
	<li>Other ad hoc tasks as deemed necessary and appropriate by the business</li>
</ul>

Japanese Sales Support Specialist

AP Cargo Logistic Network Corp. is a fast growing freight-forwarding company with branches nationwide. Among its major clients are Avon, Davies paint, and Brother's Burger. With our constant growth and expansion nationwide, we are looking for aspiring individuals that will be part or our company across the country.  
 
AP Cargo has evolved over the years as the trusted brand for land, air, and sea transport industry. Developed and nurtured by the AP Group of Companies, which took its root in transporting interisland marine products. We are highly trained to transport lead time and temperature sensitive cargoes. The AP Group of Companies has assimilated in its core values the true meaning of providing exceptional service with the sense of urgency and dedication. Its arrays from various of products move through truck or air-freight. From marine products expanded to newspapers, beauty products and other general cargoes that requires special attention and handling. Twenty nine years since its inception, AP Group of Companies continues to exist meaningfully as it strives to make a difference in the logistics performance to its customers nationwide. AP Cargo delivers — whenever the customer wants to, wherever the customer plans to, and however the customer wishes to — with AP Cargo’s way of exceeding expectations and providing dedicated and committed service. We deliver personalized and flexible techniques in managing and delivering results for  our customer satisfaction.
 
Our Mision
To consistently exceed customer expectations focused on delivering exceptional service and value with the right mind-set, attitude, and hear of an engaged organization.
 
Our Vision
To be the preferred domestic logistics provider focused on addressing the customer’s unique
distribution requirements.
 
On People
We develop inspired, committed, and loyal employees as they truly understand the meaning of customer-focused service. Service is what keeps our business. Our employees are truly engaged and can deliver exceptional and extraordinary service.
 
On Service
We believe in our capability to deliver with the sense of service and true urgency. We take responsibility in making the difference. We value our customer’s business as it provides the true value to our business.

AP Cargo Logistic Network Corporation

Major Responsibilities

<ul>
	<li>Plan and execute initiatives to reach the target audience through appropriate channels (social media, email, tri-media, etc.).</li>
	<li>Use multiple sources of data to identify trends and consumer behaviors that could affect the design of the campaign.</li>
	<li>Develop and implement a digital marketing strategy and manage end-to-end digital projects.</li>
	<li>Assist in analyzing the marketing data (campaign results, conversion rates, traffic, etc.) to help shape future marketing strategies.</li>
	<li>Produce engaging, clear, and concise copy and captions for different advertising channels.</li>
	<li>Assist in outbound or inbound marketing activities by demonstrating expertise in various areas such as content development and optimization, advertising, and events planning.</li>
	<li>Collaborate with different business units to create and deliver marketing programs and campaigns.</li>
</ul>

Minor Responsibilities

<ul>
	<li>Liaise with third party agencies to execute promotional events and campaigns.</li>
	<li>Provide valuable support in multifaceted marketing endeavors, campaign, and diverse assignments, as necessitated by superiors, demonstrating versatile and proactive approach.</li>
</ul>

Creative Marketing Specialist

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

About the Role

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

 

👉 What You’ll Do:

1. Customer Support and Communication:

<ul>
	<li>Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.</li>
	<li>Maintain a courteous and empathetic approach to ensure a positive customer experience.</li>
</ul>

2. Order Management:

<ul>
	<li>Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.</li>
	<li>Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.</li>
</ul>

3. Product Knowledge:

<ul>
	<li>Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.</li>
	<li>Assist customers with product selection and styling suggestions to meet their needs.</li>
</ul>

4. Complaint Resolution:

<ul>
	<li>Handle customer complaints effectively, aiming to turn negative experiences into positive ones.</li>
	<li>Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.</li>
</ul>

5. Feedback Analysis:

<ul>
	<li>Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.</li>
	<li>Contribute to the enhancement of customer satisfaction through actionable insights.</li>
</ul>

6. Proactive Engagement:

<ul>
	<li>Initiate proactive outreach to customers for feedback, product reviews, and special promotions.</li>
	<li>Engage in personalized interactions to create a loyal customer base.</li>
</ul>

7. Data Management:

<ul>
	<li>Maintain accurate and organized customer records and interactions within the company's CRM system.</li>
	<li>Ensure data privacy and security compliance in all customer-related activities.</li>
</ul>

8. Cross-Functional Collaboration:

<ul>
	<li>Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.</li>
	<li>Contribute to the development of marketing campaigns and promotions.</li>
</ul>

9. This is a work on site only.

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