WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Customer Interaction: Handle inbound and outbound calls to assist customers with inquiries, product information, and order placement.</li>
	<li>After-Sales Support: Provide ongoing support to customers post-purchase, addressing any issues or concerns related to products or services, including warranty claims and technical support.</li>
	<li>Sales Generation: Identify potential sales opportunities during customer interactions and work to convert inquiries into sales, focusing on both individual and B2B clients.</li>
	<li>Order Management: Process orders efficiently, ensuring accuracy in order entry and timely delivery of products.</li>
	<li>Problem Resolution: Resolve customer complaints effectively by assessing the situation and providing appropriate solutions to enhance customer satisfaction.</li>
	<li>Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals, particularly in B2B transactions.</li>
	<li>Documentation: Maintain accurate records of customer interactions, transactions, and feedback to improve service quality and operational efficiency.</li>
	<li>Collaboration: Work closely with sales teams and other departments to ensure a seamless customer experience.</li>
</ul>

Client Success Manager (CSM)

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

 

Duties and Responsibilities:

<ul>
	<li>As an ambassador of Squadzip, you get to advocate the idea that wherever you are, you can stay on top of your work and be productive.</li>
	<li>Boost and strengthen relationships with new and existing clients.</li>
	<li>Confidently represent Squadzip by leading implementation workshops, training sessions, and various client meetings showing mastery of the platform and understanding the features that can help clients.</li>
	<li>Support Customer Success processes</li>
	<li>Engage Product teams by providing timely feedback, to further strengthen our solutions</li>
</ul>

Business Correspondence

Relationship Management

Presentation Skills

Training Facilitation

Operations Analysis

Business Analysis

Customer Success Associate |  Accounts Management

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance </li>
	<li>Develop and execute data-driven strategies for high-quality after sales support</li>
	<li>Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.</li>
	<li>Address inquiries, concerns, and tech issues related to the POS system, hardware, and more</li>
	<li>Prioritize both speed and quality of responses while aiming for effective resolutions</li>
	<li>Handle phone calls when necessary to ensure comprehensive client support</li>
	<li>Act as a liaison between clients and our internal teams, effectively conveying client needs</li>
	<li>Collaborate with cross-functional teams to address and resolve client concerns</li>
	<li>Continuously improve template messages for efficiency and consistency</li>
	<li>Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options</li>
	<li>Utilize client feedback to suggest improvements to our products and services</li>
	<li>Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs</li>
	<li>Disseminate product updates and important information in client group chats</li>
	<li>Assist in onboarding potential new accounts referred by existing clients or related contacts</li>
	<li>Identify upselling opportunities and contribute to customer expansion efforts</li>
</ul>

Head of After Sales and Customer Success

At JRAE Career Manpower Services, we believe in the transforming power of human capital, as well as the inherent value of each individual's abilities and potential. Our dedication to excellence, transparency, and innovation motivates us to reimagine manpower services, enabling businesses and job seekers to prosper in a dynamic and competitive market. Every successful firm has a talented, motivated, and dedicated crew. Join us on this path of growth and opportunity. transformation. Together, we can create a future where talent, nurtured individuals achieve their full potential and share their accomplishments. Welcome to JRAE Career Manpower Services, where your career Aspirations meet infinite possibilities.

JRAE Career Manpower Services

<ul>
	<li>Obtaining New Business</li>
	<li>Establishing positive relationships with customers is essential for creating new business and achieving good results. </li>
	<li>Customer Service</li>
	<li>Managing Client Proposals</li>
	<li>Coordinating with other teams</li>
	<li>Preparing Reports</li>
	<li>Understanding products and services</li>
</ul>

Customer Service Manager

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Client Success Officer drives our company's growth by partnering with clients and identifying their needs. They serve as the primary liaison to coordinate with various internal and external stakeholders to ensure that the client’s needs are met promptly. 
 
Key Responsibilities

<ul>
	<li>Establish and maintain strong client relationships through regular communication</li>
	<li>Coordinate and manage client expectations through effective project management and account management</li>
	<li>Design and implement strategies that reflect the data collected on current healthcare trends and consumer behavior</li>
	<li>Implement and oversee corporate clinic processes to ensure that medical services meet or exceed industry standards</li>
	<li>Anticipate, escalate, and collaborate with internal and external stakeholders on potential client issues</li>
	<li>Collaborate with cross-functional teams to gather and analyze data from market research, customer feedback, and internal systems, to identify opportunities for improvement</li>
	<li>Evaluate and improve data analytics processes and methodologies to enhance data-driven decision-making within the account management team</li>
	<li>Provide strong leadership to manage medical professionals</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer?

<ul>
	<li>Progress: To work on projects that involve market research and coordinating with various stakeholders, which enables you to hone your skills in account management, structuring agreements, and market understanding. You will be able to have ownership over your work and have a chance to be exposed to opportunities that could enhance your capabilities in business development</li>
	<li>Purpose: To design and implement an impact in the digitally enabled platform to provide end to end care in the form of integrating onsite medical services and 24/7 teleconsultations in order to enhance the lives of millions of Filipinos</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Client Success Officer | Makati

HealthBlocks is a young global health technology company with the vision of enabling universal healthcare. We create innovations that make healthcare accessible, continuous, and equitable. We have been recognized as one of ASEAN's Next Great Idea by the Malaysian Global Innovation & Creativity Center and Uber and has won first runner up in the UAE Blockchain Virtual GovHack.

HealthBlocks Inc.

Job Qualifications: 
 

<ul>
	<li>Previous experience in customer support or client-facing roles, preferably in the healthcare or technology sectors.</li>
	<li>Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical clients.</li>
	<li>Proficiency in project management tools (e.g., Asana) and familiarity with documentation processes.</li>
	<li>Detail-oriented with excellent organizational skills, capable of managing multiple priorities effectively.</li>
	<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
	<li>Basic understanding of technical troubleshooting is a plus.</li>
</ul>

Customer Support Coordinator

COL is the country's most trusted wealth-building partner, helping over 500,000 Filipinos invest in stocks and mutual funds.

For over 25 years now, COL has been committed to empower Filipinos to build their wealth and achieve financial independence, by providing them the tools and guidance they need to make smarter investing decisions.

COL Financial Group, Inc.

<ul>
	<li>Provide prompt assistance to clients, addressing their inquiries, requests, and complaints.</li>
	<li>Effectively manage client communication through various channels, including but not limited to phone calls, emails, chat, video conferences, and other communication platforms.</li>
	<li>Develop a deep understanding of our products and services to be able to offer accurate information and support to clients.</li>
	<li>Proactively collect feedback from clients to help us improve our products, services, and overall client satisfaction.</li>
	<li>Collaborate with colleagues in other departments to ensure a seamless client experience and the resolution of complex issues.</li>
</ul>

Customer Service Associate

To date, Easycall Communications Philippines Inc. operates as a provider of various technology solutions and services, as well as managed connectivity and support services. It continues to build on its foundation as a technology and communications provider, and provide businesses and enterprises with innovative solutions tailored to fit their changing needs.

Easycall Communications Philippines Inc.

We are seeking an entry-level Customer Support Agent to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts, and solve technical questions.

This individual should have the ability to review customer cases, and devise the most efficient way to assist the customer, while maintaining a clear, professional, and efficient customer interaction.

This position reports directly to the Customer Support team manager.

Key Responsibilities

<ul>
	<li>First-line post-sale case response via email, phone, chat and CRM cases</li>
	<li>Initial case triage and resolution plan</li>
	<li>Follow guidelines and workflow steps for escalation</li>
	<li>Maintain a concise and efficient customer response</li>
</ul>

Customer Support Representative

Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.

For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.

WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.

The software and GPS Tracking System we develop are custom- designed to address our client’s specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company’s standard in providing excellent work.

Webcast Technologies, Inc.

<ul>
	<li>Handle requests from the clients under TMSuite and should make sure that all requests and concerns are done properly and in a timely manner.</li>
	<li>Vehicle Registration and pairing</li>
	<li>Updating Vehicle Information in TM Suite</li>
	<li>Check and Validate trip with error in dispatching</li>
	<li>Validation of Errors</li>
	<li>Monitor number of units in TM Suite Database vs Data Studio</li>
	<li>Coordinate with different departments any issues and concerns that may arise.</li>
	<li>Monitor the fleet status and ensure that fleet status updates are being sent to the clients</li>
</ul>

Customer Service Representative


Mida Food Distributors Inc. and Mida Trade Ventures International Inc. was founded by Ms. Lourdes “Chingling” Tanco. With 25 years of experience in the International Seafood Industry, Ms. Tanco gained her experience in the industry having worked with Singleton, the largest shrimp processing company in the US in the early 80’s.


Mida Food is a direct importer and distributor of frozen seafood products. We vigilantly protect our market share and stock as many as 200 different varieties of seafood. We also ensure a consistent supply to our clients. With offices in the Philippines, Singapore, Vietnam, Jakarta and Surabaya, we are certain to supply products of excellent quality. Our staff has been certified by the Aquaculture Certification Council, the certification arm for Best Agricultural Practices, to certify that facilities such as hatchery, farm and processing plants abide with Best Aquaculture practices. This includes aspects of responsible sustainable aquaculture. We attend industry trade shows and conferences in Asia, Europe and North America; and visit various seafood plants, restaurants and hyper marts in these regions to keep us current. Mida products are best quality products. We buy directly from producers and stock enough volume to ensure that our prices are competitive and stable. Our deliveries are prompt, and done in reefer vans which maintain products at a temperature of –15 degrees C during delivery. Mida Food products are fresh frozen in nitrogen, contact plate, or blast freezers at temperatures of at most –45 degrees Celsius, and only in plants certified to export to the US, Japan and Europe.

Mida Trade was established to service US importers, processors and end users of seafood who wanted to import frozen seafood products from the Far East. Mida Trade also provided assistance to processor-exporters of seafood in the Far East who wanted to expand their markets outside of Japan. Since then Mida has expanded its range of business to include Europe, Australia, and other markets in Asia. 

Mida Food Distributors Inc.

Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.

 

Duties:

<ul>
	<li>Answer phone and take orders from customers</li>
	<li>Document customer’s orders (Sales Order, Sales Invoice) properly</li>
	<li>Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.</li>
	<li>Contact customers if an item is out of stock to determine a resolution</li>
	<li>Answer question of customers regarding our products and usage</li>
	<li>Address problem on orders and customer complaints</li>
</ul>

<ul>
	<li>Coordinate with Sales, R&amp;D and Operations regarding processed items, developmental products and product allocation.</li>
	<li>Recommend and direct product substitution</li>
	<li>Monitor inventory status of critical items</li>
	<li>Turn-over documents smoothly (invoices, credit memos, return slips)</li>
</ul>

<ul>
	<li>Prepare daily sales report</li>
</ul>

Customer Relations Assistant

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency. 
 
Key Responsibilities

<ul>
	<li>Manage day-to-day operations relating to order processing and customer service</li>
	<li>Handle patient concerns and coordinate with various teams to address patient requests</li>
	<li>Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties</li>
	<li>Establish relationships with clients</li>
	<li>Manage team escalations and work plans, audit work, and provide learning and growth opportunities</li>
	<li>Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects</li>
	<li>Evaluate and design initiatives to improve patient health outcomes and customer experience</li>
	<li>Implement, monitor, and scale proposed initiatives</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience</li>
	<li>Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Customer Experience Officer | Makati

Inteluck provides data-driven end to end logistics services to enterprises in Southeast Asia. The core of Inteluck is to maximize logistics efficiency by leveraging technology and data and creating value for both customers and vendors.

Inteluck supports a variety of logistics platform services, including domestic FTL (full truckload) transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services.

Headquartered in Singapore and operates in other Southeast Asian countries including the Philippines and Thailand, with offices in China and other regions.

Inteluck’s mission is to build the most efficient logistics world by connecting talented and responsible people driven by the data and technology.

Inteluck Corporation

Key Responsibilities:

1. Customer Relationship Maintenance:

<ul>
	<li>Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.</li>
	<li>Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.</li>
</ul>

2. Customer Satisfaction Management:

<ul>
	<li>Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.</li>
	<li>Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.</li>
</ul>

3. Business Re-development:

<ul>
	<li>Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.</li>
	<li>Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.</li>
</ul>

4. Data Analysis and Reporting:

<ul>
	<li>Collect and analyze customer data to understand customer demand trends and behavioral patterns.</li>
	<li>Generate regular reports on the progress of customer maintenance and business redevelopment.</li>
</ul>

5. Collaboration and Teamwork:

<ul>
	<li>Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.</li>
	<li>Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.</li>
</ul>

Customer Account Management Associate

We are a telehealth platform that lets patients get prescribed generic medication via telemedicine online. We connect patients to licensed healthcare professionals, enabling people to access high-quality medical care—from wherever is most convenient. Our platform offers products and services available across 47 states in the USA. Our mission is to make it easier for all Americans to access affordable care and treatment for conditions that impact their daily lives.



Quantified Commerce

Remote position

Virtual training and work from home (remote)!

Competitive Incentives

How will this role have an impact?

<ul>
	<li>As part of the Quantified Commerce healthcare customer success team, you will interact with patients and resolve any billing and customer service related issues that they might have.</li>
	<li>This role will report to a customer success manager.</li>
</ul>

What will you do?

<ul>
	<li>Receive inbound customer calls &amp; chat requests from patients with questions and concerns that they might have regarding the service.</li>
	<li>Present a positive and professional face to clients, health plan members, and workforce</li>
	<li>Adhere to assigned shift times and maintain daily productivity requirements.</li>
	<li>Seek to support requested overtime to meet unexpected high-volume requirements.</li>
	<li>Escalate member complaints immediately if any to the customer success manager.</li>
	<li>Follow departmental procedures when communicating with patients.</li>
	<li>Respond well to coaching and supervision.</li>
	<li>Act as a subject matter expert for peer side-by-side coaching. Assist with training fellow employees, as needed.</li>
	<li>Be responsible for the security and privacy of any and all protected health information that may be accessed during normal work activities.</li>
</ul>

Copy of Customer Service Representative | Work From Home

Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Respond to customer inquiries via email, fax, and phone</li>
	<li>Handle internal and external customer calls, making outbound calls as needed</li>
	<li>Address Mortgage Manager inquiries and disputes, providing timely and accurate responses</li>
	<li>Escalate issues to the right department when necessary</li>
	<li>Communicate with team members to ensure understanding of updates and initiatives</li>
	<li>Delegate tasks to team members, ensuring correct procedure and resolution</li>
	<li>Manage ad-hoc activities as needed</li>
</ul>

Customer Service Officer day shift

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

Accenture in the Philippines

Get a chance to win exciting gadgets when you apply and get hired at Accenture Cebu as Customer Service Representative! Walk-in promo period runs from October 21, 2024 up to December 13, 2024. *Terms and Conditions apply.

 

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

<ul>
	<li>You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.</li>
	<li>You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.</li>
	<li>You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.</li>
	<li>You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.</li>
</ul>

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