Squadzip (Digital Space Explorer, Inc.)
Squadzip (Digital Space Explorer, Inc.)

Customer Support Associate  

Squadzip (Digital Space Explorer, Inc.)

 
  • Makati, Philippines
    5/F, 1157 Rodriguez Avenue , Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 30 Jun

Recruiter was hiring 2 days ago

2024-04-04T00:54:19.371673+00:002024-06-30T16:00:00+00:00

Job Description

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now, businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, driven and energetic individuals to help us spread this movement across the world.

Squadzip's Customer Support team plays a critical role in the organization. They are the first point of contact for our customers, addressing inquiries, resolving issues, and providing top-notch assistance to the Squadzip platform. This team is not only passionate about delivering exceptional customer service but also possesses excellent communication skills and a proactive attitude to ensure a seamless customer experience. Their bright and sunny personalities uplift the quality of Customer Support, ensuring customers feel valued and cared for.

Their responsibilities are the following:

  • Ownership of the whole Customer Support processes to Squadzip customers and enterprises on free trial.
  • Proactively “chase” after customers who require support/troubleshooting, demonstrating a commitment to resolving technical issues.
  • Actively listening to customers’ concerns and devising creative solutions via various channels (phone, email, and chat) in a timely and professional manner. This also includes proper written and verbal correspondence.
  • Maintain a deep understanding of our platform to provide accurate guidance and information about Squadzip’s features and benefits.
  • Collaborate and provide internal support to Customer Success, Business Development and Product Management teams as a product expert.
  • Building content to guide external customers.

Minimum Qualifications

  • Strong problem-solving skills and creative thinking to resolve customer issues
  • Bright and positive attitude, team player, and willingness to learn and adapt to new challenges
  • Empathetic and patient approach to customer interactions, with the ability to remain composed under pressure
  • Digital native/technology advocate that is up to date with the latest apps and gadgets
  • Detail-oriented and a motivated learner
  • Research savvy
  • Ideally with some customer-facing experience
  • Articulate in both English and Filipino
  • Business correspondence

Perks and Benefits

  • FlexitimeFlexitime
  • Paid Vacation LeavePaid Vacation Leave
  • Work from HomeWork from Home
  • Paid Sick LeavePaid Sick Leave
  • Paid HolidaysPaid Holidays

Required Skills

  • Business Correspondence
  • Creative Thinking
  • Attention to Detail
  • Email Support
  • Problem Solving

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
1157 Rodriguez Avenue , Makati, Metro Manila, Philippines
Industry
Computer Software / Engineering
Vacancy
2 openings
Website
https://squadzip.com

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About Squadzip (Digital Space Explorer, Inc.)

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey. Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office", where teams can stay on top of their work and be productive from anywhere. This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

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