Customer Support Head
Tendo
- Pasig, PhilippinesMeralco Ave, Oranbo, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Posted 2 days ago and deadline of application is on 14 Jan
Recruiter was hiring 2 days ago
2024-12-19T10:12:19.996285+00:002025-01-14T16:00:00+00:00Job Description
- Develop and implement customer support strategies aligned with the company's overall goals and objectives.
- Track and manage key performance indicators (KPIs) ensuring that targets are met consistently.
- Lead and manage a team of customer support professionals, providing coaching, mentoring, and performance management.
- Oversee the development and implementation of customer support policies, procedures, and processes.
- Analyze customer feedback and data to identify areas for improvement and implement corrective actions.
- Manage customer support resources effectively.
- Stay up-to-date on industry trends and best practices in customer support.
- Collaborate with COO and other departments to ensure a seamless customer experience.
- Monthly presentation to Management Committee of previous and upcoming projects of the department
Minimum Qualifications
- Educational Requirement: Bachelor’s degree graduate
- Experience in the financial industry is a plus
- At least 5 years of customer support or operations experience, with 3 years in a leadership role.
- Proven ability to develop and implement customer support strategies and policies.
- Strong leadership, coaching, and team management skills.
- Excellent problem-solving, communication, and presentation abilities.
- Data-driven mindset with experience using customer feedback to improve processes.
- Adaptable, proactive, and results-oriented, with a passion for delivering exceptional customer experiences.
- Collaborative team player with strong organizational skills.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Estancia, Meralco Ave, 1600 Pasig, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Tendo
TendoPay provides payroll enabled financial services to companies in the Philippines. We are a one stop shop for the employees financial needs offering BNPL, installment loans, Personal Finance Management Tools, insurance and savings. We create great financial products through technology and operational excellence.
We are a dynamically growing Fin-Tech startup with global offices in Manila, Warsaw and Toronto. At TendoPay we’re building a diverse workplace with inclusive culture and assembling a wonderful team of people passionate about fintech, technology and creativity.