Client Success Manager (CSM)
WAGMI Solutions
- Mandaluyong, PhilippinesMandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- $4.00 - $5.00 / hourUSD454HOUR
- Full timeFULL_TIME
Job closed.
Job Description
- Customer Interaction: Handle inbound and outbound calls to assist customers with inquiries, product information, and order placement.
- After-Sales Support: Provide ongoing support to customers post-purchase, addressing any issues or concerns related to products or services, including warranty claims and technical support.
- Sales Generation: Identify potential sales opportunities during customer interactions and work to convert inquiries into sales, focusing on both individual and B2B clients.
- Order Management: Process orders efficiently, ensuring accuracy in order entry and timely delivery of products.
- Problem Resolution: Resolve customer complaints effectively by assessing the situation and providing appropriate solutions to enhance customer satisfaction.
- Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals, particularly in B2B transactions.
- Documentation: Maintain accurate records of customer interactions, transactions, and feedback to improve service quality and operational efficiency.
- Collaboration: Work closely with sales teams and other departments to ensure a seamless customer experience.
Minimum Qualifications
- At least 1yr experience in customer service and in sales or a related field preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Detail-oriented with good organizational skills.
- Ability to work in a fast-paced environment.
- Familiarity with CRM systems is a plus.
Perks and Benefits
Work from Home
Maternity & Paternity Leave
Required Skills
- Persuasion and Negotiation
- MS Office
- Sales and Marketing Knowledge
- Information Ordering
- Email Support
- Customer Service
- Communication Skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Mandaluyong, Metro Manila, Philippines
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About WAGMI Solutions
WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.
Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.
Our vision is to build the premier technology and customer focused customer operation in the Philippines.