Simpletrade Ventures/Dropify is the first ever COD dropshipping company in the country.

VISION:

"Our vision is to elevate the quality of lives of Filipino by helping their online businesses be profitable"

MISSION:

"Our mission is to make it easier and competitive for micro sellers to do online business in the Philippines"


Simpletrade Solutions Inc.

Job Summary

The Seller Success Manager oversees the end-to-end operational processes, including monitoring store creation, managing operations officers, and ensuring seller success. The role is pivotal in enhancing customer satisfaction, optimizing operational workflows, and driving the success of the dropshipping ecosystem.

Focus Area:

Store Creation Monitoring

<ul>
	<li>Oversee the store creation process to ensure timely and accurate execution.</li>
	<li>Implement and monitor quality control measures to ensure stores meet company standards and seller requirements.</li>
	<li>Collaborate with the technology and seller onboarding teams to resolve any technical or process-related issues during store creation.</li>
	<li>Regularly review performance metrics related to store creation timelines and accuracy, providing insights for improvement.</li>
</ul>

Managing Operations Officers

<ul>
	<li>Supervise and guide operations officers to ensure the seamless execution of daily tasks, including inventory updates, order fulfillment, and issue resolution.</li>
	<li>Develop clear workflows and SOPs for operational tasks, ensuring consistency and efficiency across teams.</li>
	<li>Conduct regular meetings with operations officers to track progress, address challenges, and align with business goals.</li>
	<li>Provide training and professional development opportunities to enhance team skills and effectiveness.</li>
</ul>

Seller Success Management

<ul>
	<li>Oversee the seller success team to ensure sellers receive adequate support in onboarding, operations, and achieving their sales goals.</li>
	<li>Develop strategies to enhance seller engagement and satisfaction, fostering long-term relationships.</li>
	<li>Monitor seller performance metrics (e.g., sales growth, fulfillment accuracy, and customer ratings) and address any areas of concern proactively.</li>
	<li>Coordinate with Sales Coach to equip sellers with the tools and knowledge to thrive in the platform, including training.</li>
</ul>

Customer Support and Satisfaction

<ul>
	<li>Lead the customer support team to deliver high-quality service and resolve customer inquiries efficiently.</li>
	<li>Ensure adherence to service-level agreements (SLAs) and customer satisfaction metrics, such as Net Promoter Score (NPS) and first-response time.</li>
	<li>Implement feedback mechanisms to continuously improve the customer experience.</li>
</ul>

Operational Optimization

<ul>
	<li>Continuously review and improve operational workflows to increase efficiency and reduce costs.</li>
	<li>Leverage data and technology to automate routine tasks and enhance team productivity.</li>
	<li>Stay informed of industry trends and adopt best practices to ensure operations remain competitive and scalable.</li>
</ul>

Performance Monitoring and Reporting

<ul>
	<li>Establish KPIs for all supervised teams and track their progress against goals.</li>
	<li>Prepare and present detailed reports on store creation, seller success, and overall operations performance to the COO and executive team.</li>
	<li>Use insights from performance data to develop and implement strategies for improvement.</li>
</ul>

Seller Success Manager

WAGMI Solutions is a technology and business process outsourcing company with operations in the Philippines, servicing clients in the United States.

Our mission at WAGMI is to help find solutions for our clients so that we are all gonna make it.

Our vision is to build the premier technology and customer focused customer operation in the Philippines.

WAGMI Solutions

<ul>
	<li>Customer Interaction: Handle inbound and outbound calls to assist customers with inquiries, product information, and order placement.</li>
	<li>After-Sales Support: Provide ongoing support to customers post-purchase, addressing any issues or concerns related to products or services, including warranty claims and technical support.</li>
	<li>Sales Generation: Identify potential sales opportunities during customer interactions and work to convert inquiries into sales, focusing on both individual and B2B clients.</li>
	<li>Order Management: Process orders efficiently, ensuring accuracy in order entry and timely delivery of products.</li>
	<li>Problem Resolution: Resolve customer complaints effectively by assessing the situation and providing appropriate solutions to enhance customer satisfaction.</li>
	<li>Relationship Building: Develop and maintain strong relationships with customers to encourage repeat business and referrals, particularly in B2B transactions.</li>
	<li>Documentation: Maintain accurate records of customer interactions, transactions, and feedback to improve service quality and operational efficiency.</li>
	<li>Collaboration: Work closely with sales teams and other departments to ensure a seamless customer experience.</li>
</ul>

Client Success Manager (CSM)

Be a part of a "not so corporate" organization that is continuing to embark on an exciting journey.

Squadzip, our SaaS platform, has been launched to our enterprise clients and has received praise for its fresh and unique approach to addressing real felt pains of sales, operations, and service organizations, as well as its simplicity in adoption and implementation. 

Squadzip is the first co-investment of Kickstart Ventures and Plug and Play Tech Center in the Philippines. In only a few years since we opened office, Squadzip has found itself as an invaluable tool for businesses in multiple industries and locations. Today, Squadzip has positioned itself to be the "Digital Extension of the Office",  where teams can stay on top of their work and be productive from anywhere.

This is a place where you will be challenged to be creative and innovative on a daily basis. The future of digitalization is bright and sunny and we are looking for the bold few to help us shape it.

Squadzip (Digital Space Explorer, Inc.)

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, energetic, driven individuals to help us spread this movement across the world.

Responsibilities:

<ul>
	<li>As an ambassador of Squadzip, you get to advocate the idea that wherever you are, you can stay on top of your work and be productive.</li>
	<li>Boost and strengthen relationships with new and existing clients.</li>
	<li>Confidently represent Squadzip by pitching and doing product demonstrations, leading implementation workshops, training sessions, and various client meetings to various stakeholders, media, and customers.</li>
	<li>Launch, propel, and work your way to win deals towards closure, and eventually renewal.</li>
	<li>Support various Customer Success processes.</li>
	<li>Generate leads and build a pipeline of opportunities through your own personal network and contacts, through Channel Partners, and through cold-calling.</li>
	<li>Manage and grow our base of Reseller/Partners.</li>
	<li>Engage Product teams by providing timely feedback and suggestions, to further strengthen our solutions.</li>
</ul>

Business Correspondence

Organizing and Planning

Relationship Management

Sales and Marketing Knowledge

Operations Analysis

Market Research

Business Development Associate | Customer Success Associate

UTAK POS (www.utak.ph) is one of Asia's leading Cloud POS + Inventory Management Fintech Start-ups, helping business owners manage their real-time sales, inventory, employee attendance, and much more, and all you need is a tablet and subscription! We even provide a FREE e-commerce platform, so they can take your business online and get your own website to start accepting orders and payments!

We're also an award-winning, proudly Filipino Fintech Start-up built from scratch in Manila to support MSMEs (Micro, Small, and Medium Enterprises) with affordable technology solutions like cloud-based POS (point of- ale) inventory, time attendance, and e-commerce software on an iPad/Tablet or phone. Our social mission and advocacy is to help local businesses grow, so they can create more jobs, which reduces poverty and supports the local economy.

We serve thousands of clients across the Philippines in industries as diverse as cafes, restaurants, food kiosks, franchises, milk tea stores, retail, services, pharmacies, spas, groceries, and sari-sari stores.

Our work culture is friendly, fun, entrepreneurial, and humble. We believe in continually training, rewarding, encouraging, and supporting every member of our team to realize their full potential and become the best version of themselves. If that sounds like a company you would be interested in working at, do come and join us!

UTAK POS

<ul>
	<li>Take on a leadership role by formulating and executing strategic plans in line with company objectives</li>
	<li>Set and ensure the reach of relevant team KPIs to help maintain excellent performance </li>
	<li>Develop and execute data-driven strategies for high-quality after sales support</li>
	<li>Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.</li>
	<li>Address inquiries, concerns, and tech issues related to the POS system, hardware, and more</li>
	<li>Prioritize both speed and quality of responses while aiming for effective resolutions</li>
	<li>Handle phone calls when necessary to ensure comprehensive client support</li>
	<li>Act as a liaison between clients and our internal teams, effectively conveying client needs</li>
	<li>Collaborate with cross-functional teams to address and resolve client concerns</li>
	<li>Continuously improve template messages for efficiency and consistency</li>
	<li>Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options</li>
	<li>Utilize client feedback to suggest improvements to our products and services</li>
	<li>Update trackers to maintain accurate records of client interactions, resolutions, as well as KPIs</li>
	<li>Disseminate product updates and important information in client group chats</li>
	<li>Assist in onboarding potential new accounts referred by existing clients or related contacts</li>
	<li>Identify upselling opportunities and contribute to customer expansion efforts</li>
</ul>

Head of After Sales and Customer Success

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StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns. 
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support. 
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields. 
Our Services:
Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management. 
WHY JOIN US? 
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines—all driven to deliver exceptional results through diligent, upstanding work. 
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry. 
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us—we’d be happy to have you. 
Our Benefits:
Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs</body></html>

StraightArrow Corporation

 Responsible and accountable for the overall client success by nurturing the 
relationship with client stakeholders through effective communication and delivery of superior marketing services and results. 
 Lead on the client governance meetings with the right mix of operational updates, alignment check-ins and exchange of ideas and advisory. 
 Supports and contributes to the overall strategy of account growth and expansion. 
 Act as the people manager of a team of talented and highly motivated resources, caring for their growth, wellbeing, and job satisfaction. 
 Contribute as a member of the leadership team on company-wide initiatives.

Client Success Director

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups.

MedGrocer

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Client Success Officer drives our company's growth by partnering with clients and identifying their needs. They serve as the primary liaison to coordinate with various internal and external stakeholders to ensure that the client’s needs are met promptly. 
 
Key Responsibilities

<ul>
	<li>Establish and maintain strong client relationships through regular communication</li>
	<li>Coordinate and manage client expectations through effective project management and account management</li>
	<li>Design and implement strategies that reflect the data collected on current healthcare trends and consumer behavior</li>
	<li>Implement and oversee corporate clinic processes to ensure that medical services meet or exceed industry standards</li>
	<li>Anticipate, escalate, and collaborate with internal and external stakeholders on potential client issues</li>
	<li>Collaborate with cross-functional teams to gather and analyze data from market research, customer feedback, and internal systems, to identify opportunities for improvement</li>
	<li>Evaluate and improve data analytics processes and methodologies to enhance data-driven decision-making within the account management team</li>
	<li>Provide strong leadership to manage medical professionals</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer?

<ul>
	<li>Progress: To work on projects that involve market research and coordinating with various stakeholders, which enables you to hone your skills in account management, structuring agreements, and market understanding. You will be able to have ownership over your work and have a chance to be exposed to opportunities that could enhance your capabilities in business development</li>
	<li>Purpose: To design and implement an impact in the digitally enabled platform to provide end to end care in the form of integrating onsite medical services and 24/7 teleconsultations in order to enhance the lives of millions of Filipinos</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Client Success Officer | Makati

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Job Overview: We are looking for a dedicated and proactive Client Success Specialist to join our team. This role is crucial in ensuring our clients’ successful adoption and ongoing satisfaction with our SaaS platform. You will serve as the main point of contact for our clients, assisting them in reaching their business objectives through our software, providing training, support, and insights that drive product adoption, retention, and overall success. The ideal candidate is client-focused, has a knack for problem-solving, and is passionate about driving customer success in a technology environment. Additionally, you will identify upselling opportunities and negotiate contract renewals to enhance client value and drive revenue growth.

Key Responsibilities: 
1. Client Onboarding and Training: 
a. Lead client onboarding, training sessions, and provide resources to ensure clients understand and can use the platform effectively. 
b. Create tailored onboarding plans and product walkthroughs that address each client’s specific needs and use cases.

 
2. Relationship Management: 
a. Serve as the primary point of contact for a portfolio of clients, building long-term relationships and understanding their business needs. 
b. Monitor client health scores and engagement metrics, identifying at-risk clients and working proactively to retain them.

 
3. Proactive Client Engagement: 
a. Conduct regular check-ins and business reviews to ensure clients are achieving their objectives and maximizing platform usage. 
b. Gather feedback on the client’s experience and product usage, sharing insights with internal teams to inform product development and process improvements.

 
4. Product Support and Issue Resolution: 
a. Collaborate with technical support teams to troubleshoot and resolve any client issues or concerns, ensuring a seamless experience. 
b. Educate clients on new features and updates, ensuring they are well-prepared to take advantage of product enhancements. 
 

5. Upselling and Contract Negotiation: 
a. Identify opportunities for upselling and cross-selling additional services that align with the client’s goals, effectively communicating the value of add-ons. 
b. Negotiate contract renewals, pricing adjustments, and expansion opportunities to drive revenue growth while ensuring continued client satisfaction. 
c. Collaborate with the sales team to develop tailored proposals that address client needs and support successful contract negotiation.

6. Advocate for the Client: 
a. Act as the client’s advocate within the organization, collaborating with product, marketing, and sales teams to address client needs and expectations. 
b. Share client feedback to influence product enhancements, ensuring our offerings align with evolving client needs.

Junior Client Success Specialist | MMI

Tanda is the world's #1 platform for workforce success. We build world class technology to help business build happy and productive workforces through workforce management, rostering, time and attendance, and labor insights. Our vision is to build a product that allows businesses to help staff be happier and more productive so they can ultimately grow their business and create more jobs.

Tanda

<ul>
	<li>Manage and resolve all billing inquiries from customers and internal teams.</li>
	<li>Process invoices and credit notes accurately and timely.</li>
	<li>Review accounts for discrepancies and resolve billing issues.</li>
	<li>Collaborate with sales and customer service teams to ensure billing accuracy.</li>
	<li>Identify improvements to billing processes and systems.</li>
</ul>

Customer Billing Specialist

Distriphil is a national pharmaceutical distribution company. Although new in the industry, as a company, the men and women behind Distriphil are considered veterans in the pharmaceutical field. Banded together under the banner of Chiongbian Group of Companies, Distriphil aims to be the healthcare industry's leading partner in health and wellness.

Being a pharmaceutical company, we always strive to provide each and every Filipino access to the best yet most affordable medicine that there is to offer. Setting new standards in the healthcare industry is our way of serving. We are committed to giving only the very best for the people most important to us: our patients.

At Distriphil, we place the people we help at the heart of everything we do because they are the reason for being.

Distribution Solutions Phils Inc.

<ul>
	<li>Responsible for order processing of Sales Orders and Purchase Orders.</li>
	<li>Check and receive all sales orders for completeness of data necessary for fast and accurate encoding of orders, picking and delivery to customers.</li>
	<li>Encodes data and orders in the system diligently and accurately for database building.</li>
	<li>Responsible for seeking approvals for orders and for providing necessary documents promptly for fast processing of deliveries.</li>
	<li>Follow up customers on payments and collection of such payments.</li>
	<li>Attends to / answers customers’ various inquiries on the status of their orders, accounts and deliveries as well as complaints.</li>
	<li>Responsible for monitoring Reports – Sales order monitoring, SI filing, Initial stocks monitoring, complaints monitoring, inventory, etc.</li>
	<li>Inter-departmental coordination regarding operational concerns. Coordinates closely with warehouse for delivery schedules, special instructions from customers and others.</li>
	<li>Confirmation and verification of returned invoices and reasons for rejections.</li>
	<li>Accounts Receivable collections. Follow-up and schedule collection of outstanding ARs.</li>
	<li>Follow established policies and procedures especially established timelines, cut-offs and lead times.</li>
	<li>Performs other duties that may be assigned by immediate superior from time to time.</li>
</ul>

Customer Service Representative

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

About the Role

As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.

 

👉 What You’ll Do:

1. Customer Support and Communication:

<ul>
	<li>Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.</li>
	<li>Maintain a courteous and empathetic approach to ensure a positive customer experience.</li>
</ul>

2. Order Management:

<ul>
	<li>Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.</li>
	<li>Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.</li>
</ul>

3. Product Knowledge:

<ul>
	<li>Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.</li>
	<li>Assist customers with product selection and styling suggestions to meet their needs.</li>
</ul>

4. Complaint Resolution:

<ul>
	<li>Handle customer complaints effectively, aiming to turn negative experiences into positive ones.</li>
	<li>Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.</li>
</ul>

5. Feedback Analysis:

<ul>
	<li>Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.</li>
	<li>Contribute to the enhancement of customer satisfaction through actionable insights.</li>
</ul>

6. Proactive Engagement:

<ul>
	<li>Initiate proactive outreach to customers for feedback, product reviews, and special promotions.</li>
	<li>Engage in personalized interactions to create a loyal customer base.</li>
</ul>

7. Data Management:

<ul>
	<li>Maintain accurate and organized customer records and interactions within the company's CRM system.</li>
	<li>Ensure data privacy and security compliance in all customer-related activities.</li>
</ul>

8. Cross-Functional Collaboration:

<ul>
	<li>Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.</li>
	<li>Contribute to the development of marketing campaigns and promotions.</li>
</ul>

9. This is a work on site only.

Customer Relations Officer

We are looking for individuals who can evangelize the idea that productive work can be done from anywhere! Right now, businesses are spending billions on larger than necessary workspaces. The pandemic has forced businesses to consider work-from-home arrangements, but businesses are struggling to see this as a sustainable and productive way to move forward.

Squadzip is the Digital Extension of the Office, a platform that serves as a central reporting hub for all types of customer interactions, face-to-face interactions, video calls, voice calls, messaging, and more. We are looking for a few, driven and energetic individuals to help us spread this movement across the world.

Squadzip's Customer Support team plays a critical role in the organization. They are the first point of contact for our customers, addressing inquiries, resolving issues, and providing top-notch assistance to the Squadzip platform. This team is not only passionate about delivering exceptional customer service but also possesses excellent communication skills and a proactive attitude to ensure a seamless customer experience. Their bright and sunny personalities uplift the quality of Customer Support, ensuring customers feel valued and cared for. 

Their responsibilities are the following:

<ul>
	<li>Ownership of the whole Customer Support processes to Squadzip customers and enterprises on free trial.</li>
	<li>Proactively “chase” after customers who require support/troubleshooting, demonstrating a commitment to resolving technical issues.</li>
	<li>Actively listening to customers’ concerns and devising creative solutions via various channels (phone, email, and chat) in a timely and professional manner. This also includes proper written and verbal correspondence.</li>
	<li>Maintain a deep understanding of our platform to provide accurate guidance and information about Squadzip’s features and benefits.</li>
	<li>Collaborate and provide internal support to Customer Success, Business Development and Product Management teams as a product expert.</li>
	<li>Building content to guide external customers. 
	 </li>
</ul>

Customer Support Associate

TendoPay provides payroll enabled financial services to companies in the Philippines. We are a one stop shop for the employees financial needs offering BNPL, installment loans, Personal Finance Management Tools, insurance and savings. We create great financial products through technology and operational excellence. 

We are a dynamically growing Fin-Tech startup with global offices in Manila, Warsaw and Toronto. At TendoPay we’re building a diverse workplace with inclusive culture and assembling a wonderful team of people passionate about fintech, technology and creativity.

Tendo

<ul>
	<li>Develop and implement customer support strategies aligned with the company's overall goals and objectives. </li>
	<li>Track and manage key performance indicators (KPIs) ensuring that targets are met consistently. </li>
	<li>Lead and manage a team of customer support professionals, providing coaching, mentoring, and performance management. </li>
	<li>Oversee the development and implementation of customer support policies, procedures, and processes. </li>
	<li>Analyze customer feedback and data to identify areas for improvement and implement corrective actions. </li>
	<li>Manage customer support resources effectively. </li>
	<li>Stay up-to-date on industry trends and best practices in customer support.</li>
	<li>Collaborate with COO and other departments to ensure a seamless customer experience. </li>
	<li>Monthly presentation to Management Committee of previous and upcoming projects of the department</li>
</ul>

Customer Support Head


Mida Food Distributors Inc. and Mida Trade Ventures International Inc. was founded by Ms. Lourdes “Chingling” Tanco. With 25 years of experience in the International Seafood Industry, Ms. Tanco gained her experience in the industry having worked with Singleton, the largest shrimp processing company in the US in the early 80’s.


Mida Food is a direct importer and distributor of frozen seafood products. We vigilantly protect our market share and stock as many as 200 different varieties of seafood. We also ensure a consistent supply to our clients. With offices in the Philippines, Singapore, Vietnam, Jakarta and Surabaya, we are certain to supply products of excellent quality. Our staff has been certified by the Aquaculture Certification Council, the certification arm for Best Agricultural Practices, to certify that facilities such as hatchery, farm and processing plants abide with Best Aquaculture practices. This includes aspects of responsible sustainable aquaculture. We attend industry trade shows and conferences in Asia, Europe and North America; and visit various seafood plants, restaurants and hyper marts in these regions to keep us current. Mida products are best quality products. We buy directly from producers and stock enough volume to ensure that our prices are competitive and stable. Our deliveries are prompt, and done in reefer vans which maintain products at a temperature of –15 degrees C during delivery. Mida Food products are fresh frozen in nitrogen, contact plate, or blast freezers at temperatures of at most –45 degrees Celsius, and only in plants certified to export to the US, Japan and Europe.

Mida Trade was established to service US importers, processors and end users of seafood who wanted to import frozen seafood products from the Far East. Mida Trade also provided assistance to processor-exporters of seafood in the Far East who wanted to expand their markets outside of Japan. Since then Mida has expanded its range of business to include Europe, Australia, and other markets in Asia. 

Mida Food Distributors Inc.

Job Description: The Customer Relations Assistant receives (by telephone, fax or email) requests for quotations, orders, and lead times from customers. S/he makes quotations on standard items, writes orders, and relays pertinent order information to customers and coordinates with other departments in handling purchase orders and providing service to customers.

 

Duties:

<ul>
	<li>Answer phone and take orders from customers</li>
	<li>Document customer’s orders (Sales Order, Sales Invoice) properly</li>
	<li>Retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.</li>
	<li>Contact customers if an item is out of stock to determine a resolution</li>
	<li>Answer question of customers regarding our products and usage</li>
	<li>Address problem on orders and customer complaints</li>
</ul>

<ul>
	<li>Coordinate with Sales, R&amp;D and Operations regarding processed items, developmental products and product allocation.</li>
	<li>Recommend and direct product substitution</li>
	<li>Monitor inventory status of critical items</li>
	<li>Turn-over documents smoothly (invoices, credit memos, return slips)</li>
</ul>

<ul>
	<li>Prepare daily sales report</li>
</ul>

Customer Relations Assistant

MedGrocer's digitally-enabled "medicine-as-a-service" platforms are used by hundreds of employers and pharma companies. Our end-to-end medicine/vaccine programs, telehealth services, and onsite medical staff serve a million Filipinos every year. MedGrocer is one of the more established Filipino Health Tech startups. 
 
The Customer Experience Officer drives our company's growth by leading the efforts to create exceptional patient interactions, making sure their experience is filled with care and efficiency. 
 
Key Responsibilities

<ul>
	<li>Manage day-to-day operations relating to order processing and customer service</li>
	<li>Handle patient concerns and coordinate with various teams to address patient requests</li>
	<li>Generate and analyze daily, monthly, and ad hoc reports and present to internal and external parties</li>
	<li>Establish relationships with clients</li>
	<li>Manage team escalations and work plans, audit work, and provide learning and growth opportunities</li>
	<li>Collaborate with other MedGrocer teams (e.g. IT) to drive product, system, and process development projects</li>
	<li>Evaluate and design initiatives to improve patient health outcomes and customer experience</li>
	<li>Implement, monitor, and scale proposed initiatives</li>
</ul>

 
Perks and Benefits

<ul>
	<li>HMO for employees</li>
	<li>Paid leaves</li>
	<li>Medicine coupons</li>
	<li>Opportunities for promotion and performance bonuses</li>
	<li>13th month pay</li>
</ul>

 
Why MedGrocer? 

<ul>
	<li>Progress: To handle patient escalations by transforming their concerns into solutions, maintaining adherence to high standards and ensuring patient satisfaction in a fast-paced environment. You will be able to lead the end-to-end transformation of ideas into reality, creating a seamless patient experience</li>
	<li>Purpose: To create and execute a digitally enabled platform that seamlessly integrates onsite medical services with 24/7 teleconsultations, improving the lives of millions of Filipinos through comprehensive care</li>
	<li>People: To both work and have fun with a group of dynamic and passionate individuals from diverse backgrounds, from whom you will create bonds with and have the chance to learn from</li>
</ul>

Customer Experience Officer | Makati

Inteluck provides data-driven end to end logistics services to enterprises in Southeast Asia. The core of Inteluck is to maximize logistics efficiency by leveraging technology and data and creating value for both customers and vendors.

Inteluck supports a variety of logistics platform services, including domestic FTL (full truckload) transportation, warehouse management, freight forwarding, cross border transportation and other bespoke supply chain services.

Headquartered in Singapore and operates in other Southeast Asian countries including the Philippines and Thailand, with offices in China and other regions.

Inteluck’s mission is to build the most efficient logistics world by connecting talented and responsible people driven by the data and technology.

Inteluck Corporation

Key Responsibilities:

1. Customer Relationship Maintenance:

<ul>
	<li>Responsible for building and maintaining positive relationships with existing customers to understand their logistics needs and business goals.</li>
	<li>Communicate regularly with customers to ensure they are satisfied with the company's services and to address their questions and concerns.</li>
</ul>

2. Customer Satisfaction Management:

<ul>
	<li>Monitor customer satisfaction, collect feedback, and take steps to improve the customer experience.</li>
	<li>Assists in resolving customer complaints to ensure issues are resolved promptly and to prevent future issues.</li>
</ul>

3. Business Re-development:

<ul>
	<li>Drive increased sales and business growth by developing a deep understanding of customer needs and identifying cross-sell and upgrade opportunities.</li>
	<li>Work with the sales team to develop account maintenance plans to ensure long-term stability and growth of customer relationships.</li>
</ul>

4. Data Analysis and Reporting:

<ul>
	<li>Collect and analyze customer data to understand customer demand trends and behavioral patterns.</li>
	<li>Generate regular reports on the progress of customer maintenance and business redevelopment.</li>
</ul>

5. Collaboration and Teamwork:

<ul>
	<li>Work closely with the Marketing, Sales and Logistics teams to ensure customer needs are met and provide a consistent customer experience.</li>
	<li>Participate in internal training and knowledge sharing within the company to continuously improve the team's comprehensive capabilities.</li>
</ul>

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