Front Desk Officer  

Front Desk Assistance

• Act as front desk for admission-related concerns and inquiries.
• Receive and resolve concerns and inquiries lodged at the reception desk.
• Answer course inquiries and explain the other products and services the institution provides.

Email Forwarding and Canned Replies

• Canned Replies

Administrative Support

• Provide administrative and clerical support to the Business Development Team.
• Manage the Admissions team's inventory status and other inventory requirements.
• Monitors team activities, and/or projects for coordination and proper execution.
• Filing of billings for payment from third-party Admissions suppliers such as digital ads, SEO, website, etc.
• Coordination of billings and payments to third-party vendors.

Lead Monitoring, Assigning and Recording

• Monitor online social media platforms and collate inquiries that may require further clarification.
• Record all inquiries in the Business Development Team's system from the following sources:
  • Lead Sources
    • Automated Lead Sources
    • Landing Page
    • SalesIQ/Website Chat
    • Manychat
  • Manual Lead Sources (Airtable Rotation, Manychat Manual Checking, QR Code Database)
    • Walk-In
    • Phone-In
    • Email
    • Facebook Inbox
    • Lead Replacement
    • Manychat Error Base
    • Mass Upload Lead Sources
      • COAST (COAST Airtable, Workflow)
      • Career Orientation

Management of Database and Systems

• Ensures that databases and numbers across systems are properly updated and in sync.
• Ensures that the Information required by the system is complete.
• Find ways to automate manual processes to reduce manual work.
• System configuration for Zoho, Manychat, and SalesIQ:
  • Zoho CRM
    • Adding New User
    • Updating and Adding Fields (Deal Created - Manual Funnel every term)
    • Webform/LP Updating
    • Workfow/Action Automation
    • Email Automation
    • Zoho Analytics Dashboard
  • Manychat
    • Flow Automation (To update every Admission Year)
    • Manychat Billing
    • Manychat to Make
  • SalesIQ
    • Zobot Automation (To update every Admission Year)
  • System Access & Credentials: Zoho CRM, SalesIQ, Airtable (Admissions), Manychat, Make, FB Business Manager

Data and Reports

• Create the needed reports for the Business Development Team

• Graduate of any Bachelor’s Degree with a preference for Business Management graduates
• At least 1-2 years of experience in customer service and/or administrative work preferred
• Experience in reports generation and records organization is an advantage for this role
• Must have a working knowledge of customer relationship management (CRM) systems
• Must have a knack for innovating processes and a strong inclination to process improvement
• Must possess strong relationship-building and communication skill
• Excellent command of the English Language (both written and verbal)
• Familiarity and ability to work around Google Workspace is an advantage