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Nutrition Depot Philippines

Customer Support Specialist  

Nutrition Depot Philippines

 
  • Pasig, Philippines
    Exchange Road , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 5 years ago

2020-02-12T16:00:00+00:00
Job closed.

Job Description

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Assist with placement of orders, refunds, or exchanges.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Build sustainable relationships of trust through open and interactive communication.
  • Manage large amounts of social media inquiries.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
  • OtheOthelated duties as may be assigned.

Minimum Qualifications

  • Proven customer support experience
  • Strong social media handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize and manage time effectively
  • Strong analytical and planning skills
  • Excellent communication and presentation skills
  • Excellent problem-solving skills
  • Fitness enthusiast are very much welcome

Perks and Benefits

  • Free Lunch or SnacksFree Lunch or Snacks
  • Medical / Health InsuranceMedical / Health Insurance
  • Paid Sick LeavePaid Sick Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Required Skills

  • Sales and Marketing Knowledge
  • Problem Sensitivity
  • Information Ordering
  • Email Support
  • Chat Support
  • Customer Service
  • Critical Thinking

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Always
Office Address
Tektite Tower East, Exchange Road, San Antonio, Pasig, Metro Manila, Philippines
Industry
Health / Fitness
Vacancy
1 opening
Website
http://www.nutritiondepot.com.ph

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About Nutrition Depot Philippines

Nutrition Depot is the Official Distributor for Asia, Australia, and New Zealand of high quality sports supplements and leisure apparel for the World's leading brands. We also manufacture our own brands and operate our own retail network across 30 countries. We are a dynamic company with a great team focus in a fun and exciting industry – sports and fitness. It doesn’t get much more sexy than this! You will enjoy a fast paced and fulfilling role with opportunities to grow and travel. We value teamwork, give credit where it's due, and look after our staff like they are family.

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