IT Application Support

PT Bumi Amartha Teknologi Mandiri

Central Jakarta, Indonesia
9, RT10/RW01, Jalan Jenderal Sudirman, Karet Kel., Setia Budi, Central Jakarta, DKI Jakarta, Indonesia
Central Jakarta
DKI Jakarta
Indonesia
Indonesia
ContractualCONTRACTOR

Posted 2 days ago and deadline of application is on 24 Jan

Recruiter was hiring 2 days ago

2024-12-27T08:31:05.942964+00:002025-01-24T17:00:00+00:00

Job Description

Act as first level support for multiple internal facing and external facing Applications
Provide support on user queries or data request related to in scope applications
Liaise with L2 application support or other respective parties for any issues required escalation to ensure system alerts received or unusual monitoring items are escalated properly and in a timely manner
Coordinate with L1 Ticket Dispatcher for latest update of ticket status information
Perform daily checklist and sanity test
Support ad-hoc LV activities for related Change Requests
Prepare regular report and documentation where required

Minimum Qualifications

Minimum 3 years of experience as IT Application Support
Experienced in support role from Banking / Switching / Payment Gateway industry is preferred
Familiar with Banking application and database eq : SAS, SQL Server, Oracle, etc
Familiar with Operating System Windows, Linux
Having basic IT Infrastructures (Server, Network, Firewall, Security) knowledge
Knowledge/experience in web programming (.Net/Java/HTML5)
Knowledge/experience in Android/iOS mobile application development
Knowledge/experience in web service integration (SOA, SOAP, REST, JSON, XML)
Having Knowledge in ISO messages, and payment gateway
Proficient in English both verbal and written
Strong communication skills, pro-active, and attention to detail
Good understanding and having experience on customer/user service handling
Experience in tracking and perform follow up to respective parties
Experience in preparing documentations, reports and presentation
Understand the system development life cycle

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: IT and Software

Educational Requirement: Bachelor's degree graduate

Recruiter response to application: Once in a while

Office Address: Jalan Jenderal Sudirman, Karet Kel., Setiabudi

Industry: Information Technology / IT

Vacancy: 1 opening

Website: https://www.amartek.id/

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About PT Bumi Amartha Teknologi Mandiri

Bumi Amartha Teknologi Mandiri or “AMARTEK” was established to provide information technology solutions. Our mission from the very first day has been to cultivate professional relationships with our clients to provide effective and reliable information technology solutions for their needs. The team at "AMARTEK" is equipped with a highly developed skillset developed over decades of experience not only in information technology but also in business processes across a range of industry sectors. This business experience makes us uniquely positioned to offer solutions promising greater operational efficiency, productivity gains and cost savings for each of our clients, regardless of their industry. As an established technology-intensive company, we pride ourselves on providing a comprehensive suite of solutions comprising of Infrastructure Consultancy, on/offsite services, Custom software and web development, Talent Augmentation, and enterprise architecture consulting. Our team consistently delivers state-of-the-art solutions in various areas including, but not limited to: integrated business solutions, system applications, product development and professional services. At "AMARTEK", we guarantee rapid, reliable and robust information technology solutions that work.

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