Helpdesk Technician
Stefanini Philippines Inc.
- Makati, Philippines30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 years ago
2017-06-25T16:00:00+00:00Job closed.
Job Description
- Provide technical end-user support via telephone, email, or web chat
- Provide restorative or maintenance actions to resolve end-user problems
- Respond to end-user problems based on standard procedures
- Able to communicate thoughts effectively; Agile and interactive
- Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately
Minimum Qualifications
- Bachelor’s degree or vocational in IT-related courses is a plus
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course
- Fresh graduates are encouraged to apply
- Above average English communication, verbal and written
- Excellent customer service skills
- Must consistently meet or exceed required performance criteria
- Able and willing to take several calls a day when necessary
- Familiarity and good working knowledge of PC hardware and software troubleshooting
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus
- Prior BPO experience in Technical Support is a plus
- Familiarity with the ticketing system, a strong advantage.
- Must be willing to work in different shifts
- Must be amenable to work in Pasay City (along Roxas Boulevard)
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Single Parent Leave
Life Insurance
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Employee Discounts
Transportation Allowances
Performance Bonus
Other
Attendance Allowance
Required Skills
- MS Office
- Computer Networking
- Active Directory
- Technical Support
- Communication Skills
- Computer Troubleshooting
- Microsoft / MS Access
Preferred Courses
- Certificate in Information Technology
- Associate in Computer Science [Programming & Cisco Networking Technology] (Two-Year Program)
- Information Technology
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Completed vocational course
- Recruiter response to application
- Always
- Office Address
- 30F GT Tower, Ayala Avenue, corner H.V. Dela Costa Street, Makati, Metro Manila, Philippines
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About Stefanini Philippines Inc.
Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our ability to deliver support in 35 languages, in 88 offices, with a direct presence in 39 countries, is why our IT outsourcing solutions are used by some of the largest multinational companies in the world.
With a client base of over 500 active clients, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini’s financial stability, sustained year-over year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.
Our current market position places us as an IT outsourcing ideal partner for both Fortune 50 companies and small-to-midsize local and regional companies. Our “big enough yet small enough” positioning allows us to confidently exceed customer expectations due to our global presence, expanded IT services portfolio, financial stability and industry maturity, is attractive to large multinational clients, as well as to offer the flexibility, responsiveness and agility that local and regional small and midsize companies require.
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