Product Support Representative
Transnational Diversified Group
- Taguig, PhilippinesPenthouse Net Quad, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- ₱18,000.00 - ₱20,000.00 / monthPHP180002000018000MONTH
- Full timeFULL_TIME
Posted 3 months ago and deadline of application is on 11 Sep
Recruiter was hiring 20 hours ago
2024-09-11T05:27:30.293670+00:002025-09-11T05:27:12.132000+00:00Job Description
- The Product Support Representative will focus on responding appropriately and timely to email and tickets from internal and external customers of the product.
- Provide product support to customers via email and/or chat leveraging internal resources in a timely manner
- Work on cases/tickets according to established departmental practices
- Document all interactions following standard operating procedures
- Improve the quality of the customer experience on a daily basis
Minimum Qualifications
- Bachelor’s degree in any field
- Flexible and can work under pressure and can do multi-tasking.
- Methodical, meticulous and well-organized
- Good working knowledge of MS Office
- Strong analytical abilities
- Persistent and resourceful
- Excellent English is written and oral communication skills; good in business correspondence
- Can work with minimum supervision
- Can render overtime whenever needed
- Fresh Graduates and Undergraduates of IT Courses!
Perks and Benefits
Retirement Benefit Plans
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- TDG InHub
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About Transnational Diversified Group
The Transnational Diversified Group of Companies (TDG) is a globally competitive and progressive business group of highly successful companies engaged in leading industries. Since its establishment in 1976, TDG now has more than 30 member companies that are major players in diverse industries such as:
TOTAL LOGISTICS(Shipping, Transportation, Cargo Forwarding, Warehousing, Vehicle Logistics, Customs Brokerage, 3rd and 4th Party Logistics, Trucking, Distribution, Liner and Tramp Agency Service)
TOTAL SHIP MANAGEMENT(Ship Crewing, Seafarer Training, Maritime Education, Tanker Operations, Medical Services and Financial Services)
AIR & TRAVEL SERVICES(Tours, Travel Agency Services, Airline GSA, Ground-Handling, Cargo Handling, Airport Support & Aviation Services)
INFORMATION & COMMUNICATIONS TECHNOLOGY SERVICES(Contact Centers, Business Process Outsourcing Services, Software Development and E-Business Solutions), as well as Securities Trading, Real Estate Development, Renewable Energy, and other supplemental businesses.
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
With its world-class excellence and win-win outlook, TDG has become a respected strategic partner of large global corporations with stringent requirements for total quality and cost-effective services in both traditional and new economy businesses. TDG’s distinguished partners and principals include NYK Line (Japan), Asiana Airlines (Korea), American Express (USA), Vroon B.V. (Netherlands), Yusen Logistics (Japan), Crystal Cruises (USA), Malaysia Airlines (Malaysia), Disney Cruise Line (USA), ePerformax Contact Centers (USA), Nippon Container Terminal (Japan) and Uyeno Transtech Ltd. (Japan).
A Partner and Employer of Choice, TDG has grown from one strategic partner and 16 employees in 1976 to more than 30 business partners and over 14,000 employees to date.