BPO Sales Team Leader  

Accenture in the Philippines is currently looking for talented individuals for our BPO Team Leader – Sales.

About Us: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

About the Role: As a BPO Team Leader – Sales, you will perform the following (but not limited to) duties and responsibilities:

• Ability to identify and grow talent, lead, motivate and coach direct reports to establish and develop an effective team; identify outliers and manage the team’s performance to continuous KPI achievement.
• Managing day-to-day operations – ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value for advertisers. Ensure consistent performance according to the relevant service level metrics or revenue/funnel goals.

Strong communication to ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents. Able to adjust messaging to different target audiences (agent, Ops Manager, Facebook) with to-the-point communication.

About You: The ideal candidate will have the following skills and experience:

• Open to undergraduates with relevant experience .
• Must have 3 years of BPO work experience with at least 1 year in supervisory role.
• At least 1 year of relevant experience in Sales (upselling, cross-selling, online sales, or telemarketing.
• Amenable to report in Mandaluyong City.

If you are interested in being part of our diverse community, apply directly to this job advertisement. Upon application, you will receive an email from our recruiters and will be asked to create and complete your Workday profile. Make sure to complete all the required information within 24 hours for us to process your application.