Technical and Business Operations Analyst

Amdocs Philippines Inc.

Taguig, Philippines
Taguig, Metro Manila, Philippines
Taguig
Metro Manila
Philippines
Philippines
Penuh waktuFULL_TIME

Berakhir 8 years ago

2017-04-08T16:00:00+00:00

Ditutup.

Deskripsi Pekerjaan

Telecommunications IT Support HD.
• Client Facing.
• ITIL Process Compliant- an advantage.
• Take Call/Request - Create Ticket.
• Do diagnostic Analysis.

• Escalate where/when required.
• Monitor during Incident lifecycle.
• Responsible for 1- stop closure.
• Perform first level investigation.
• Tickets routing.
• Tickets investigation/resolution (Tier 2, 2.5).
• Service requests handling.
• Defects planning & Tracking.
• Impact Assessment.
• Customer communication, Interaction with customer on customer location.
• Handling customer escalations.

Kualifikasi Minimum

Bachelors degree in any IT courses.
Open to Fresh graduates (0-11 months exp.)
Strong analytical skills;
Good communications skills;
Excellent problem-solving skills
Good Team Player Ability to work across 24/7 Shift Roster
Knowledge of CRM / OMS ,UNIX, SQL, PL/SQL, Unix shell scripts.

Ringkasan Perkerjaan

Tingkat Posisi: Lulusan Baru / Junior

Spesialisasi: IT and Software

Persyaratan tingkat pendidikan: Lulus program Sarjana (S1)

Respon rekruter ke lamaran: Once in a while

Alamat Kantor: Taguig, Metro Manila, Philippines

Industri: Computer Software / Engineering

Lowongan: 3 lowongan dibuka

Situs: http://www.amdocs.com/

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Tentang Amdocs Philippines Inc.

Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

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