Growth Support Specialist  

We are seeking a Customer Growth & Experience Specialist to join our team in the Philippines. In this role, you will be responsible for driving customer growth and retention by providing exceptional customer service and support to ClickUp customers. You will connect with customers to understand their specific business needs and provide guidance on how to best leverage ClickUp. You will work closely with both our Customer Support team and our Growth team to identify opportunities to improve the customer experience and drive customer adoption and retention.

The Role:

• Understand users business needs and the best application of ClickUp to their process & workflows
• Provide exceptional customer service and support to ClickUp customers via email, chat, video calls, and phone
• Understand & consolidate customer needs and pain points, and provide feedback to internal teams to inform product and feature development
• Build and maintain strong relationships with customers, and act as a trusted advisor to help them get the most value from ClickUp
• Consolidate customer feedback and observations to support future growth strategies
• Track and report on customer growth and retention metrics, and identify trends and opportunities to improve performance
• Participate in the development and delivery of customer training and support materials
• Stay up-to-date with industry trends and best practices in customer service and support, growth, and retention strategies

• Bachelor's degree in business, communications, or related field
• 3+ years of experience in customer service and support, growth, or related field, preferably in a SaaS or technology industry
• Strong analytical and problem-solving skills, with experience in data analysis and growth strategies
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and collaborate effectively with cross-functional teams
• Ability to work in a fast-paced environment and manage multiple priorities
• Experience with customer service and support tools, such as Zendesk, preferred
• Experience using ClickUp strongly preferred

If you are a proactive problem solver with a passion for driving customer growth and retention, we encourage you to apply for this exciting opportunity to join our team and help shape the future of ClickUp.