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Customer Relations Officer
GINGERSNAPS (IL Coniglio Bianco Corporation)
- Pasig, PhilippinesWarehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Berakhir 7 months ago
2024-02-13T16:00:00+00:00Deskripsi Pekerjaan
Job Description: Customer Relations Officer
As a Customer Relations Officer, your primary responsibility is to nurture and maintain strong relationships between the company and its valued customers. You play a pivotal role in ensuring exceptional customer experiences, enhancing brand loyalty, and contributing to the overall success of the organization.
Key Responsibilities:
1. Customer Support and Communication:
- Respond promptly and professionally to customer inquiries, resolving issues, providing information, and addressing concerns via various communication channels, including email, chat, and phone.
- Maintain a courteous and empathetic approach to ensure a positive customer experience.
2. Order Management:
- Oversee order processing, tracking, and delivery to ensure accurate and timely fulfillment of customer orders.
- Address order-related issues such as discrepancies, delays, or returns, ensuring customer satisfaction.
3. Product Knowledge:
- Develop an in-depth understanding of the fashion products offered by the company, staying up-to-date with the latest trends and collections.
- Assist customers with product selection and styling suggestions to meet their needs.
4. Complaint Resolution:
- Handle customer complaints effectively, aiming to turn negative experiences into positive ones.
- Collaborate with relevant departments to address and resolve complex issues, providing comprehensive solutions.
5. Feedback Analysis:
- Gather and analyze customer feedback and suggestions to identify areas for improvement in products, services, or processes.
- Contribute to the enhancement of customer satisfaction through actionable insights.
6. Proactive Engagement:
- Initiate proactive outreach to customers for feedback, product reviews, and special promotions.
- Engage in personalized interactions to create a loyal customer base.
7. Data Management:
- Maintain accurate and organized customer records and interactions within the company's CRM system.
- Ensure data privacy and security compliance in all customer-related activities.
8. Cross-Functional Collaboration:
- Collaborate with various departments, including Marketing, Visual, Quality Control and Fulfillment, to streamline operations and improve customer experiences.
- Contribute to the development of marketing campaigns and promotions.
Kualifikasi Minimum
Qualifications:
- Bachelor's degree in a related field (Business, Marketing, Fashion Management, or similar).
- Excellent communication skills, both written and verbal.
- Strong empathy and problem-solving abilities.
- Proficiency in e-commerce platforms and customer relationship management (CRM) software.
- A passion for fashion and a good understanding of industry trends.
- This is an Onsite (face-to-face) work at the office.
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Warehouse 19 & 20, Armal Compound II, M. Eusebio Avenue, Brgy. San Miguel Pasig City
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