Client Success Intern  

Key Responsibilities:
Client Support:

• Assist in managing B2B (employer) customer support chats, addressing inquiries and resolving issues promptly.
• Support B2C (jobseeker) clients by handling queries through chat, email, or phone.
• Maintain a high level of client satisfaction by delivering professional and friendly service.

Account Management:

• Support the Client Success team in managing employer accounts.
• Monitor client activity and engagement on the platform.
• Help identify opportunities to enhance client experience and retention.

Onboarding and Training:

• Assist in the onboarding process for new employers and job seekers, ensuring they are familiar with platform features and benefits.
• Participate in conducting training sessions or webinars under the guidance of the Client Success Supervisor.

Administrative Functions:

• Prepare reports, presentations, and documentation as needed.
• Maintain and update customer records in the CRM system.
• Assist with scheduling meetings and coordinating with other departments.

Education:

• Currently pursuing or recently completed a Bachelor's degree in Business Administration, Communications, Marketing, Human Resources, or a related field.

Skills and Abilities:

• Excellent verbal and written communication skills in both Indonesian and English.
• Strong interpersonal skills with a customer-centric mindset.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficient in Microsoft Office Suite, Google Suites and familiar with CRM & customer support tools.
• Eager to learn and adapt quickly to new challenges.

Personal Attributes:

• Positive attitude and enthusiastic approach to work.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively within a team.