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Skip Tracing Associate
Security Bank
- Makati, PhilippinesSecurity Bank Centre 6776 Ayala Ave, Legazpi Village, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Penuh waktuFULL_TIME
Lowongan dipasang 24 days ago dan batas waktu lamaran adalah 3 Aug
Rekruter terakhir aktif 2 days ago
2024-06-10T13:46:33.720841+00:002024-08-03T16:00:00+00:00Deskripsi Pekerjaan
About the Role
As a Skip Tracing Associate, you are responsible for verifying existing and probing new contact information of clients. The purpose of this role is to locate delinquent clients whose whereabouts or contact information is unknown and perform collections actions on any successfully traced clients.
How you'll contribute
• Search all available information sources (social media, friends/family, neighbors, phone directories, employer, , etc.) to gather and verify new client contact information.
• Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensure accurate documentation of all transaction information into the collections system.
• Prepare recommendation of accounts for endorsement to other teams within the division as an escalation measure (field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
• Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be handled in certain amount of time, etc.).
• Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
• Ensure awareness and compliance with approved manuals, policies, procedures and guidelines with reference to the Collections Manual
Kualifikasi Minimum
What we're looking for
• Bachelor's degree in Business Studies/Administration/Management, Finance/Accountancy/Banking
• With at least 1 year of relevant work experience
• Knowledge of various consumer lending products and basic customer service
• Good quantitative and analytical skill. Experienced in customer service
• Ability to communicate effectively, whether written or oral
• Effective in time management
• Pro-active and result driven
• Should be ok with 100% onsite
• Should be comfortable with targets
• Should be ok with shifting schedule
• Must have very good communication skills
• Pro-active and result driven
Fasilitas dan Tunjangan
Retirement Benefit Plans
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Performance Bonus
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Alamat Kantor
- Security Bank Centre 6776 Ayala Ave, Legazpi Village
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Security Bank
Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.
We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.” Start your BetterBankingcareer with us today.
For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/