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![Ylopo LLC](https://rec-data.kalibrr.com/www.kalibrr.com/logos/LAA9QMLJHRAHWNSCM67NJ2TFUJZR6T45QRE8Z3TL-647057a5.png)
Product Support Specialist
Ylopo LLC
- Manila, Philippines4712, Admiralty Way, Marina del Rey, Manila, Metro Manila, PhilippinesManilaMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- PHP 40.000,00 / bulanPHP40000MONTH
- Penuh waktuFULL_TIME
2025-07-11T16:00:00+00:00
Ditutup.
Deskripsi Pekerjaan
- Identify, investigate, and resolve client problems and handle technical support cases through phone, chat and email submissions.
- Respond (via phone/email/chat) to all clients in a timely manner to provide a high level of customer support.
- Maintain client confidence by keeping their information confidential.
- Field support calls, chat, email, and/or other communication from clients with inquiries about our systems and products.
- Consult with users to determine steps and procedures taken to identify and resolve the problem.
- Apply knowledge of computer software, hardware, and procedures to solve problems.
- Collaborate with other teams/departments (Client Success, Billing, Implementations, Branded Sites, Marketing, Tech Teams) to research and resolve problems.
- Maintain knowledge of technology innovations and trends.
- Performs other related duties as assigned.
- Develop great client relationships to keep clients excited about joining Ylopo
- Speak confidently and professionally with clients.
- Serve as subject matter expert for the Ylopo process.
- Learn the ins and outs of Ylopo products.
Kualifikasi Minimum
- Excellent English verbal communication skills
- Excellent English written skills
- Excellent English comprehension skills
- Keen attention to detail
- Strong analytical, problem-solving, and interpersonal skills
- Can think on his/her feet and can provide prompt responses and resolutions
- Able to take detailed notes regarding client issues and conversations
- Ability to handle multiple inquiries and priorities while maintaining a pleasant demeanor with the clients
- Noise free working environment
- Understanding of real estate industry or previous work in real estate is a plus, but not required
- Ability to work US hours
System Requirements:
- The processor should be 2.0ghz and above, Intel core 5/7 is highly required for both main and back-up hardware
- Ram should be at least 8 GB with 100 gb Free disk space
- A headset with the noise-canceling feature
- 10 Mbps & up wired connection for the main internet service
- strictly no USB Sticks allowed for backup internet connection
Shift Schedule: 9AM - 6PM Pacific Standard (weekends shifting schedule)
Rate: PHP 40,000
Fasilitas dan Tunjangan
Work from Home
Medical / Health Insurance
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Always
- Alamat Kantor
- 4712, Admiralty Way, Marina del Rey
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Tentang Ylopo LLC
About Ylopo
Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.
Why work for Ylopo?
At Ylopo we offer team members:
A full time, permanent work from home set up
A commitment to personal development
guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,
Excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,
Team building events, team lunches/ happy hours, and other company wide events
A supportive, caring environment dedicated to continuous learning and growth.
With over a decade of experience in the real estate industry Howard is now back alongside Juefeng Ge, former head of digital marketing for TigerLead and now co-founder and Chief Marketing Officer of Ylopo, to leverage the latest and most effective technological advancements in the field to help Ylopo’s clients generate more business and better promote their team, brand, and listings.