Service Desk Voice Support Associate | Cebu  

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www. accenture. com.

What you’ll do:

• Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
• Liaise with other support teams as necessary to resolve customer requests or incidents
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents

OR

• Provide customer-facing (call/voice) product engineering support for M365 and real-time client support for faster resolution of cases
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
• Responsible in providing timely and accurate update and information on assigned incidents and service request Responsible on the timely escalation of incidents which cannot be resolved on time or would need vendor/third party support

OR

• Provide post-purchase order support and order modifications for requests
• Support member inquiries related to Order or Returns, Exchanges, Warranties, and price match policies.
• Perform activation assistance, cancellation, enrollment, marketing options, merge-match, password reset, profile updates, forgot card, certificate management, point management, and offers
• Articulate member benefits
• Covers all products including Desktop support

Here’s what you’ll need:

• Open to all courses ; Must be a College Graduate with minimum 6 months Customer Service experience in Tech Support, Retail, Sales or any related industry on a Voice Account
• Accepts Non-bachelor degree holder must have 1 year Customer Service experience in Tech Support, Retail, Sales or any related industry on a Voice Account
• Good verbal and written communication skills, Strong phone and verbal communication skills
• Amenable to work onsite for 5 days with rotating schedule
• Preferably has basic MS knowledge