Customer Engagement Associate | BPO Experience Not Required

Accenture in the Philippines

Quezon City, Philippines
Quezon City, Metro Manila, Philippines
Quezon City
Metro Manila
Philippines
Philippines
Full timeFULL_TIME
Open to fresh grads

Posted 15 days ago and deadline of application is on 30 Dec

Recruiter was hiring a day ago

2024-11-26T13:10:46.818732+00:002024-12-30T16:00:00+00:00

Open to fresh grads

Job Description

1-Day Onsite Processing is available for this role. Visit our Career Hub every Monday-Friday (except holidays) from 9am-6pm.

Accenture Holiday Rush: Get 30K* Hiring Bonus when you apply & get hired for our CSR opening.

Get a chance to win exciting gadgets when you apply and get hired at Accenture Manila as Customer Service Representative! Walk-in promo period runs from October 24, 2024 up to December 13, 2024.

*Terms and Conditions apply.

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

Minimum Qualifications

About You: The ideal candidate will have the following skills and experience:

College graduates, undergraduates, SHS, and HS graduates
With 0-6 months of BPO experience
Amenable to work on a shifting schedule.
Willing to work onsite in any Accenture sites

Jobs Summary

Job Level: Entry Level / Junior, Apprentice

Job Category: Hospitality and Tourism

Educational Requirement: Graduated from high school

Recruiter response to application: Sometimes

Office Address: Quezon City, Metro Manila, Philippines

Industry: Information Technology / IT

Vacancy: 100 openings

Website: https://www.accenture.com/ph-en/careers

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About Accenture in the Philippines

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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