Customer Relations Assistant
Generika Drugstore
- Parañaque, Philippines2nd St, San Antonio, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- ₱13,200.00 - ₱16,000.00 / monthPHP132001600013200MONTH
- Full timeFULL_TIME
Expired 8 years ago
2017-06-17T16:00:00+00:00Job Description
- Maintain the accuracy of customer records in the system (data encoding, modifications).
- Deal directly with customers either by phone or by electronic means
- Proficiently handle and resolve customer complaints and queries particularly associated with products and services
- Obtain and evaluate all relevant information in handling inquiries and complaints
- Verify and update the customers’ database periodically
- Provide relevant information to our valued customers through e-mails and SMS regarding the new offered products, and other additional privileges
- Develop new systems, procedures or working practices in improving customer service efficiency
- Understands the technical aspects of product (specifically about medicines) and customer service processes
- Gather customer insights based on their support and product experience
- Work with other concerned department/s and person/s when necessary, to resolve the customer's concerns
- Prepare reports and conversation with customers
- Provide root-cause analysis and recommendations to improve the support processes in resolving complaints
Minimum Qualifications
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- College graduate of any medical course
- Able to:
- give instructions clear and concise
- manage irate callers
- exercise diplomacy
- deliberate or discuss medical matters into layman’s terms
- communicate effectively with a wide range of people calmly and pleasantly
Perks and Benefits
Life Insurance
Medical / Health Insurance
Employee Discounts
Required Skills
- MS Office
- Sales and Marketing Knowledge
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- DPII bldg. 1st. st. Cervantes compound km.17 west service road Paranaque City.
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About Generika Drugstore
The Generika Drugstore is the pharmaceutical retailing arm of the Generika group, one of the pioneers in the distribution of quality generic medicines in the Philippines. As a subsidiary of Ayala Healthcare Holdings, Inc., a wholly owned subsidiary of Ayala Corporation, Generika aims to be the leading national drugstore chain that provides quality affordable generic medicines with superior customer service and a strong sense of social purpose. With over six hundred (600) retail drugstores in the Philippines and backed by its strategic, long term partnership with Ayala Corporation, Generika seeks to help address the gaps in affordable retail healthcare and raise its level of efficiency and accessibility to serve Filipino families by providing a wide range of quality medicines at affordable prices.