Astoria Hotels & Resorts
Astoria Hotels & Resorts

Junior Digital Marketing and Community Management Specialist  

Astoria Hotels & Resorts

  • Pasig, Philippines
    Pasig, Metro Manila, 15 Escriva Dr. Ortigas Business District, Philippines
    Metro Manila
  • Full timeFULL_TIME

Posted 2 days ago and deadline of application is on 16 Jul

Recruiter was hiring 9 hours ago


Job Description

  • Manage the online communities of The Astoria Group
  • Reply to all reviews received via different Online Travel Agency (OTA) websites like Booking(dot)com, Agoda, etc.
  • Assist handling and tracking crises and complaints online
  • Proactively report critical issues to appropriate departments and key officers
  • Improve messaging structure of The Astoria Group accounts for efficient communication
  • Perform review audits and competitive analyses from other community management efforts
  • Monitor overall performance of the brand's social media pages and online listings
  • Generate reports from OTA data and compile information into a presentation
  • Help the team in the development of original digital content
  • Assist in promoting a positive brand image in online channels for The Astoria Group

Minimum Qualifications

  • 1 to 2 years relevant experience in community management and crisis resolution.
  • Maintains good judgment and composure when dealing with challenging situations
  • Proven experience in the creation of online content and its best practices
  • Familiarity with social media management software
  • Experience using Microsoft Office apps
  • Stay relevant by knowing the best practices of community management and content development
  • Can work under pressure and meet deadlines

Perks and Benefits

  • Employee DiscountsEmployee Discounts
  • Single Parent LeaveSingle Parent Leave
  • Paid Sick LeavePaid Sick Leave
  • Free Lunch or SnacksFree Lunch or Snacks
  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Writing and Content
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
15 Escriva Dr. Ortigas Business District
1 opening

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About Astoria Hotels & Resorts

Astoria is a proud homegrown Philippine hotel chain that has established itself as a brand known for spacious rooms and suites, stunning architecture, and outstanding interior design. Top notch amenities and facilities, quality food and beverage, exceptional service and gracious Filipino hospitality are offered to guests from all over the world. With properties in key tourists destination in the country, Astoria is the top of mind destination to call home when traveling to Ortigas, Makati, Boracay, Bohol, and Palawan. Each of the resorts is located on the beachfront and provide guests with ocean views while each of the hotels is located in the Central Business Districts of Makati and Ortigas, making Astoria a choice for both business and leisure travelers. Astoria also owns and manages Minami Saki by Astoria (Japanese Restaurant at the ground floor of Astoria Plaza), Chardonnay by Astoria (an events place for 500 persons located right next door to bustling Capitol Commons and Valle Verde Country Club, and the Palawan Waterpark. Astoria Hotel and Resorts is managed by Asian Grand Legacy the pioneer in hospitality management, headed by legendary hotelier Miguel Cirqueda.

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