Front Office Associate
Belmont Hotel Manila
- Pasay, PhilippinesNewport Blvd, Pasay, Metro Manila, PhilippinesPasayMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 8 years ago
2017-05-29T16:00:00+00:00Job Description
- Register guests and assigns rooms. Accommodates special requests.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- File room keys ( only for manual room key hotels)
- Knows how to use front office equipment.
- Process guest check-outs.
- Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange.
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Uses proper telephone etiquette.
- Uses proper mail, package, and message handling procedures Courier Mail Register.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Attends department meetings.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Knows all safety and emergency procedures, is aware of accident prevention policies.
- Maintains the cleanliness and neatness of the front desk area.
- Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Minimum Qualifications
- A graduate of Hospitality, Tourism, Hotel Management or equivalent
- One (1) year work experience in a four (4) or five (5) star hotel, in the same capacity
- Knowledgeable in Hotel Property Management System - Micros Opera
- With pleasing personality and excellent communication skills
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Hospitality and Tourism
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Newport Blvd, Pasay, Metro Manila, Philippines
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About Belmont Hotel Manila
Be in the center of unparalleled leisure. At Belmont Hotel Manila, you’re at the heart of enjoyment, entertainment, and relaxation, with the bustling Pasay City as your backdrop.
Our 4-star hotel is within the vibrant Newport City, close to Ninoy Aquino International Airport Terminal 3. It’s the perfect spot for travelers in the country for business or pleasure. A few minutes from the hotel you’ll find the Makati and Bonifacio Global City business hubs. The shops, restaurants, and leisure activities available at Newport make the hotel a delightful stop for layovers.
You’ll further bask in wonderful moments as you enter the hotel. Marvel at the space-efficient interiors, stylish accommodations, and helpful facilities. Bask in its welcoming ambience as it redefines luxury in a contemporary setting. With all these at your disposal, you’ll discover that Belmont Hotel Manila is an ideal escape within a spirited metropolis.