Job Description
As a Customer Experience Engineer, you will be part of a team providing Tier 3 support to concerns escalated by the clients. You’ll work closely with the Senior VP of Engineering, while collaborating with the full engineering team to understand, investigate, diagnose, and solve any complex issues on the platform.
Responsibilities:
- Familiarize oneself with the Client’s products, services, and offerings
- Understand the Client’s code base, logs, and servers
- Provide support to troubleshoot and resolve issues reported by external customers through phone, chat, and email
- Understand, investigate, diagnose, and solve any complex issues directly escalated by the customers
- Identify, record, document, reproduce, report, and track bugs
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers
Minimum Qualifications
Must be ameneble to work Mondays to Fridays from 9 PM to 6 AM MNL
- Bachelor’s degree or trained with a degree in Computer Science, Information Technology, Software Engineering, or a similar field.
- At least 2-3 years of experience in PHP, Rails, and JavaScript
- Advanced programming and development skills including databases and automation systems
- At least 1-2 years of experience providing Technical Support and/or Customer Service experience
- A proven record of strong organizational, prioritization, and project management skills with extreme attention to detail
- Excellent analytical and problem-solving skills
Perks and Benefits
Work from Home
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Often
- Office Address
- Unit 501-505, 5th floor of Hanston Building, Emerald Ave., Ortigas Center,, Pasig, Metro Manila, Philippines
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About Boldr
Boldr | Outsourcing With Impact.
Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.
If you’re bold enough and want to contribute to making a lasting impact, we want you!