

IT Officer | Pooling
CIIT College of Arts and Technology
- Quezon City, Philippines94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired a year ago
2023-08-30T16:00:00+00:00Job Description
- Serve as the focal point for employees and students seeking technical assistance on IT-related systems and services
- Ensure proper maintenance and uptime of necessary IT-related hardware and software
- Ensure that all support, service requests, and internal tasks are logged and administered using the appropriate service desk software
- Take note of trends and best practices for frequently occurring concerns and tasks
- Develop simple and technical user manuals for frequently ticketed concerns
- Contribute and assist in the creation and improvement of IT policies, procedures, and safety protocols
- Assist in IT-related project planning, management and implementation
- Extend assistance and expertise during operational emergencies to mitigate impact on the organization's operations
- Extend help and provide necessary IT-related information to other members of the IT team as needed
- Create bi-monthly ticket reports as requested by the IT Manager
Minimum Qualifications
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Graduate of Information Technology or any other related technical degree program
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At least 2 - 3 years of end-to-end experience in a IT helpdesk and customer support role
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Strong experience and knowledge Operating Systems, Network Infrastructures, Software Installation and Hardware Management
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Strong problem solving, hardware trouble shooting and analytical skills
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Strong customer service and service orientation skills
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Familiarity in working with working, navigating and managing cloud-based systems
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Familiarity in school systems and school operations
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Excellent command of the English Language (both written and verbal)
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Amenable to work on a shifting schedule
Perks and Benefits
Free Lunch or Snacks
Paid Holidays
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Life Insurance
Paid Vacation Leave
Maternity & Paternity Leave
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- 94 Kamuning Road, Interweave Building, Quezon City, Metro Manila, Philippines
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