Management Information Systems Manager  

IT Department Management

• Oversee the IT infrastructure, ensuring reliability, security, and efficiency in network systems and support services.
• Manage IT support services, including handling support tickets, troubleshooting technical issues, and ensuring minimal downtime.
• Develop and enforce IT policies, ensuring proper usage of IT resources and compliance with security protocols.

Software Systems Administration

• Oversee the implementation, maintenance, and optimization of key software tools used across the institution, including student information systems (SIS), learning management systems (LMS), and administrative platforms.
• Manage system upgrades, patches, and integrations to ensure seamless functionality and security.
• Administer user accounts, roles, and permissions within various systems to maintain security and operational efficiency.
• Provide training and support for staff and faculty on IT systems and software tools.

Process Development and Automation

• Support process automation initiatives to improve operational efficiency within the IT department.
• Collaborate with administrative departments to streamline workflows using technology solutions.
• Ensure proper documentation of IT processes and workflows for consistency and scalability.

Cybersecurity and Data Privacy Compliance

• Support the institution’s cybersecurity efforts by implementing security best practices, managing access controls, and monitoring for vulnerabilities.
• Ensure compliance with data privacy regulations and institutional policies related to IT security.
• Work closely with relevant departments to enforce data protection measures and educate staff on cybersecurity awareness.

ISO Certification Support

• Play a key role in supporting CIIT’s efforts toward achieving ISO 9001 and 27001 certifications.
• Assist in documentation, audit preparation, and compliance measures related to IT processes.
• Coordinate with leadership and external consultants to meet certification requirements.

• Proven experience in IT management, MIS, or a similar role.
• Strong technical expertise in IT infrastructure, network management, and software systems administration.
• Knowledge of cybersecurity principles, data privacy regulations, and IT policy development.
• Experience with process automation and workflow optimization.
• Familiarity with ISO 9001 and 27001 standards is a plus.
• Excellent problem-solving skills, attention to detail, and ability to manage multiple tasks effectively.
• Strong leadership and communication skills to collaborate with different departments.​​​​​​